Hotel Resident Manager
AI summary
Efezi Southsea Nigeria Limited, a hospitality consultancy firm established in 2009, is recruiting a Hotel Resident Manager for its hotel operations in Yola Town, Adamawa. The role involves overseeing daily hotel operations, supervising department heads, ensuring guest satisfaction, and maintaining financial and service standards. This is a full-time operational leadership position within the hospitality industry.
- Operational leadership role managing all hotel departments
- Location: Yola Town, Adamawa, Nigeria
- Focus on guest service, staff supervision, and revenue control
- Hospitality consultancy firm with established operations since 2009
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- PreferredPractical evidence in sales, security, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- PreferredCV evidence that matches Hotel Resident ManagerUse the summary and description to highlight related achievements.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Hotel Resident Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Efezi Southsea Nigeria Limited and the role in Not specified.
- Add concrete examples related to sales, security, hospitality, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
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- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Hotel Resident Manager role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Efezi Southsea Nigeria Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Hotel Resident Manager Job at Efezi Southsea Nigeria Limited | Jobgurus
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Hotel Resident Manager Job at Efezi Southsea Nigeria Limited
Established in 2009, Efezi Southsea Nigeria Limited is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels.
We are recruiting to fill the position below:
Job Position: Hotel Resident Manager
Job Location:
Yola Town, Adamawa
Role
The Resident Manager is responsible for the day-to-day operational management of the hotel, ensuring that all departments work efficiently, guests receive excellent service, staff perform their duties properly, and the hotel's standards, policies, and financial targets are maintained.
Key Duties and Responsibilities
Daily Hotel Operations:
Oversee the daily operations of all hotel departments.
Ensure the hotel operates smoothly and efficiently on a 24-hour basis.
Conduct regular inspections of guest rooms, public areas, restaurants, and other facilities.
Ensure hotel standards and Standard Operating Procedures (SOPs) are followed.
Guest Service & Satisfaction:
Ensure guests receive professional, courteous, and timely service.
Handle guest complaints and resolve operational issues promptly.
Follow up on VIP guests and special requests.
Monitor guest feedback and implement improvements.
Staff Supervision:
Supervise department heads and other hotel employees.
Monitor staff attendance, grooming, punctuality, discipline, and performance.
Conduct regular management and departmental meetings.
Identify training needs and recommend appropriate staff development.
Front Office & Rooms Division:
Monitor reservations, check-in/check-out, room allocation, and guest services.
Ensure accurate room-status reporting.
Work closely with Housekeeping and Maintenance to ensure rooms are clean, functional, and ready for sale.
Monitor room occupancy and out-of-order rooms.
Food & Beverage Operations:
Supervise restaurant, bar, kitchen, banqueting, and room-service operations.
Ensure food quality, service standards, hygiene, and proper presentation.
Monitor food and beverage costs and wastage.
Ensure compliance with approved menus and pricing.
Revenue & Cost Control:
Monitor daily sales, revenue, expenses, and operational costs.
Work with Accounts/Audit to identify revenue leakages and unnecessary expenditure.
Ensure proper controls are maintained over cash, inventory, purchasing, and departmental expenses.
Maintenance & Facilities:
Ensure hotel facilities and equipment are properly maintained.
Follow up on maintenance complaints and outstanding repairs.
Ensure generators, power supply, water systems, air-conditioning, plumbing, elevators, and other facilities are functional.
Work with the Maintenance Department to implement preventive maintenance.
Procurement & Inventory:
Monitor hotel stock levels and ensure timely replenishment.
Supervise proper receiving, storage, and issuing of supplies.
Ensure purchases are made according to approved procedures and budgets.
Monitor wastage, pilferage, and stock discrepancies.
Health, Safety & Security:
Ensure compliance with hotel health, safety, and hygiene standards.
Monitor fire safety equipment and emergency procedures.
Work with Security to protect guests, staff, property, and company assets.
Ensure incidents and accidents are properly documented and reported.
Sales & Marketing Support:
Work with the Sales/Marketing team to improve occupancy and revenue.
Monitor competitor activities and local market conditions.
Support promotions, corporate accounts, events, and other revenue-generating activities.
Financial & Management Reporting:
Review daily operational reports.
Monitor departmental performance against budgets and targets.
Prepare regular reports for the General Manager/Management.
Highlight operational challenges and recommend solutions.
Policy & SOP Enforcement:
Ensure all employees comply with company policies and hotel SOPs.
Address violations, negligence, and poor performance appropriately.
Ensure proper documentation of staff disciplinary matters.
Emergency & Crisis Management:
Take immediate operational leadership during emergencies.
Coordinate responses to power failures, equipment breakdowns, security incidents, fire emergencies, guest incidents, and other operational challenges.
Escalate major issues to senior management promptly.
Overall Management Support:
Act as the senior operational representative of management when required.
Coordinate communication between departments.
Ensure management decisions are properly implemented.
Maintain a professional, efficient, and service-oriented hotel environment.
Benefits
Accommodation Provided
Meal provided.
Method of Application
- Interested and qualified candidates should send their Applications to:
- [email protected]
- using the Job Position as the subject of the email.
- Note:
- Candidate must Reside within Adamawa, Abuja, any North state closer for proximity.
- Click here to Apply
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