Hotel Resident Manager
AI summary
Efezi Southsea Nigeria Limited, a hospitality consultancy firm established in 2009, is hiring a Hotel Resident Manager to oversee daily hotel operations in Yola Town, Adamawa. The role involves managing all departments, ensuring guest satisfaction, supervising staff, and maintaining financial and operational standards. This is a full-time operational leadership position within the hospitality industry.
- Operational leadership role overseeing 24-hour hotel operations
- Location: Yola Town, Adamawa, Nigeria
- Responsibilities span guest service, staff supervision, F&B, and revenue control
- Employer is an established hospitality consultancy firm founded in 2009
AI job guide
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AI salary guide
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Can you qualify for this role?
- PreferredPractical evidence in sales, security, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
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Documents to prepare
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- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
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Interview preparation
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Original source description
Hotel Resident Manager at Efezi Southsea Nigeria Limited
⏲
Sep 28, 2026, 9:09 AM
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Established in 2009, Efezi Southsea Nigeria Limited is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels.
We are recruiting to fill the position below:
Job Title: Hotel Resident Manager
Location: Yola Town, Adamawa
Role
The Resident Manager is responsible for the day-to-day operational management of the hotel, ensuring that all departments work efficiently, guests receive excellent service, staff perform their duties properly, and the hotel's standards, policies, and financial targets are maintained.
Key Duties and Responsibilities
Daily Hotel Operations:
Conduct regular inspections of guest rooms, public areas, restaurants, and other facilities.
Oversee the daily operations of all hotel departments.
Ensure hotel standards and Standard Operating Procedures (SOPs) are followed.
Ensure the hotel operates smoothly and efficiently on a 24-hour basis.
Guest Service & Satisfaction:
Monitor guest feedback and implement improvements.
Ensure guests receive professional, courteous, and timely service.
Handle guest complaints and resolve operational issues promptly.
Follow up on VIP guests and special requests.
Staff Supervision:
Monitor staff attendance, grooming, punctuality, discipline, and performance.
Conduct regular management and departmental meetings.
Supervise department heads and other hotel employees.
Identify training needs and recommend appropriate staff development.
Front Office & Rooms Division:
Work closely with Housekeeping and Maintenance to ensure rooms are clean, functional, and ready for sale.
Ensure accurate room-status reporting.
Monitor room occupancy and out-of-order rooms.
Monitor reservations, check-in/check-out, room allocation, and guest services.
Food & Beverage Operations:
Ensure food quality, service standards, hygiene, and proper presentation.
Supervise restaurant, bar, kitchen, banqueting, and room-service operations.
Ensure compliance with approved menus and pricing.
Monitor food and beverage costs and wastage.
Revenue & Cost Control:
Monitor daily sales, revenue, expenses, and operational costs.
Ensure proper controls are maintained over cash, inventory, purchasing, and departmental expenses.
Work with Accounts/Audit to identify revenue leakages and unnecessary expenditure.
Maintenance & Facilities:
Ensure generators, power supply, water systems, air-conditioning, plumbing, elevators, and other facilities are functional.
Follow up on maintenance complaints and outstanding repairs.
Ensure hotel facilities and equipment are properly maintained.
Work with the Maintenance Department to implement preventive maintenance.
Procurement & Inventory:
Monitor hotel stock levels and ensure timely replenishment.
Ensure purchases are made according to approved procedures and budgets.
Monitor wastage, pilferage, and stock discrepancies.
Supervise proper receiving, storage, and issuing of supplies.
Health, Safety & Security:
Ensure incidents and accidents are properly documented and reported.
Work with Security to protect guests, staff, property, and company assets.
Ensure compliance with hotel health, safety, and hygiene standards.
Monitor fire safety equipment and emergency procedures.
Sales & Marketing Support:
Monitor competitor activities and local market conditions.
Support promotions, corporate accounts, events, and other revenue-generating activities.
Work with the Sales/Marketing team to improve occupancy and revenue.
Financial & Management Reporting:
Monitor departmental performance against budgets and targets.
Highlight operational challenges and recommend solutions.
Prepare regular reports for the General Manager/Management.
Review daily operational reports.
Policy & SOP Enforcement:
Ensure all employees comply with company policies and hotel SOPs.
Ensure proper documentation of staff disciplinary matters.
Address violations, negligence, and poor performance appropriately.
Emergency & Crisis Management:
Escalate major issues to senior management promptly.
Take immediate operational leadership during emergencies.
Coordinate responses to power failures, equipment breakdowns, security incidents, fire emergencies, guest incidents, and other operational challenges.
Overall Management Support:
Coordinate communication between departments.
Act as the senior operational representative of management when required.
Maintain a professional, efficient, and service-oriented hotel environment.
Ensure management decisions are properly implemented.
Benefits
Meal provided.
Accommodation Provided
How to Apply
Interested and qualified candidates should send their Applications to:
efezisouthsea2000@gmail.com
using the Job Title as the subject of the email.
Note:
Candidate must Reside within Adamawa, Abuja, any North state closer for proximity.
Application Deadline:
5th October, 2026.
View all Jobs in Nigeria
Adamawa State and 1 other location
Adamawa State
,
Yola