ICT Support
AI summary
Novatel Hotel in Lekki, Lagos is hiring a full-time ICT Support Officer to provide technical support across the hotel's IT infrastructure, including networks, PMS, POS, CCTV, and telecommunications systems. The role involves troubleshooting hardware and software issues, maintaining network devices, and ensuring smooth technology operations for hotel staff and guests.
- Full-time position at a leading hotel in Lekki, Lagos
- Hands-on technical support for hotel IT systems and networks
- Covers PMS, POS, CCTV, LAN/Wi-Fi, and telecommunications
- Prompt troubleshooting and first-line support for hotel staff
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in security, hospitality, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LekkiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest ICT Support evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Novatel Hotel and the role in Lekki.
- Add concrete examples related to security, hospitality, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this ICT Support role in security, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lekki under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Novatel Hotel before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
ICT Support at Novatel Hotel
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Sep 29, 2026, 5:07 AM
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View all ICT Support & Telecommunications jobs
Novatel Hotel - Located within the well-established Lekki, Novatel is a leading hotel in Nigeria. We offer excellent service, unmatched facilities and unbeatable prices to make your stay a memorable one! Novatel is a World Class Executive Hotel in Lagos, Nigeria. The hotel has 284 World Class Executive Bedrooms equipped with the best customer-friendly facilities located in the heart of Lekki, Lagos. Its the best place to be if you need to relax and pamper yourself while on a business trip or holiday
We are recruiting to fill the position below:
Job Title: ICT Support
Location: Lekki, Lagos
Employment Type: Full-time
Job Summary
The ICT Support Officer is responsible for providing reliable technical support across the hotel’s IT infrastructure and ensuring that all computer systems, networks, internet services, hotel software, CCTV systems, POS systems, telecommunication equipment, and other technology-related services operate efficiently.
The successful candidate will provide prompt technical assistance to hotel staff, troubleshoot IT issues, maintain ICT equipment, and support the smooth operation of hotel services.
Key Responsibilities
- Technical Support:
- Assist staff with technical issues involving Windows, Microsoft Office, email, and other business applications.
- Install, configure, maintain, and upgrade computers, printers, scanners, and other IT equipment.
- Respond promptly to IT support requests and minimize system downtime.
- Provide first-line technical support to hotel staff and departments.
- Troubleshoot and resolve computer hardware and software problems.
- Network & Internet Support:
- Maintain network devices such as switches, routers, access points, and related equipment.
- Monitor internet performance and report recurring service issues to the IT Manager and service providers.
- Troubleshoot connectivity problems affecting guest rooms, offices, restaurants, conference areas, and other hotel facilities.
- Assist with network cabling, configuration, and maintenance.
- Monitor and maintain the hotel's LAN, Wi-Fi, internet, and network infrastructure.
- Hotel Systems & Applications:
- Provide technical support for hotel management systems, PMS, POS, accounting systems, and other hotel applications.
- Support restaurant and front-office POS systems and printers.
- Assist with user account creation, access permissions, password resets, and system configuration.
- Liaise with software vendors and service providers when specialized technical assistance is required.
- CCTV & Security Systems:
- Troubleshoot CCTV cameras, recording systems, monitors, and network connections.
- Monitor the operational status of the hotel's CCTV system.
- Assist with other electronic security systems, including access control and door-lock systems.
- Report faulty cameras or security equipment and coordinate repairs when required.
- Hardware & Equipment Maintenance:
- Ensure IT equipment is properly configured, secured, and maintained.
- Identify faulty or outdated equipment and recommend replacement or upgrades.
- Perform routine preventive maintenance on computers, printers, network equipment, and other IT devices.
- Maintain an updated inventory of all ICT equipment.
- Keep the ICT office and equipment areas clean, organized, and secure.
- Data & System Security:
- Maintain appropriate user access controls and passwords.
- Support regular data backup procedures.
- Report suspected security incidents, unauthorized access, or unusual system activities to the IT Manager immediately.
- Assist in protecting hotel systems and data against unauthorized access.
- Ensure antivirus and security software are properly installed and updated.
- Staff Support & Training:
- Assist hotel employees with the proper use of IT systems and equipment.
- Educate users on basic cybersecurity practices, password security, and safe use of company systems.
- Provide basic training and guidance to staff on hotel applications and technology.
- Documentation & Reporting:
- Keep proper records of reported IT incidents and resolutions.
- Document network configurations, equipment locations, passwords/access procedures, and system information securely.
- Maintain records of IT equipment, repairs, installations, and maintenance activities.
- Prepare daily, weekly, or monthly IT reports when required.
- Vendor & Service Provider Coordination:
- Communicate with internet service providers, software vendors, CCTV technicians, POS vendors, and other technology service providers when necessary.
- Assist with the installation and commissioning of new ICT equipment and services.
- Follow up on unresolved technical issues and service interruptions.
- Hotel Operations Support:
- Provide ICT support during meetings, conferences, events, and other hotel activities.
- Respond quickly to urgent technical problems that may affect hotel operations or guest experience.
- Perform other ICT-related duties assigned by the IT Manager or Management.
- Assist with audio-visual equipment, projectors, displays, internet access, and other technology requirements for events.
- Key Performance Areas (KPIs)
- Accurate ICT inventory and maintenance records.
- Reliable hotel internet and network availability.
- Positive feedback from hotel departments regarding ICT support.
- Proper maintenance of ICT equipment.
- Effective support for PMS, POS, CCTV, and other hotel systems.
- Minimal ICT-related downtime.
- Effective data backup and system security practices.
- Timely resolution of IT support requests.
- How to Apply
- Interested and qualified candidates should send their CV to:
- it@novatelhotel.com
- using the Job Title as the subject of the email
- Application Deadline:
- 15th October, 2026.
- View all Jobs in Nigeria
- Lekki and 1 other location
- Lekki
- ,
- Lagos State