ICT Support Officer
AI summary
Novatel Hotel in Lekki, Lagos is hiring an ICT Support Officer to provide reliable technical support across its IT infrastructure. The role involves troubleshooting hardware and software issues, maintaining networks and hotel systems, and supporting CCTV, POS, and telecommunication equipment to ensure smooth hotel operations.
- Full-time role at a leading hotel in Lekki, Lagos
- Covers IT support, networks, CCTV, POS, and hotel systems
- Requires hands-on technical troubleshooting and maintenance
- Supports staff across guest rooms, offices, restaurants, and conference areas
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in security, hospitality, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LekkiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest ICT Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Novatel Hotel and the role in Lekki.
- Add concrete examples related to security, hospitality, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this ICT Support Officer role in security, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lekki under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Novatel Hotel before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Located within the well-established Lekki, Novatel is a leading hotel in Nigeria. We offer excellent service, unmatched facilities and unbeatable prices to make your stay a memorable one! Novatel is a World Class Executive Hotel in Lagos, Nigeria. The hotel has 284 World Class Executive Bedrooms equipped with the best customer-friendly facilities located in ...
ICT Support Officer
Job Type: Full Time
Qualifications
Experience
Location: Lagos
City
Lekki
Job Field: ICT / Computer
Job Summary
The ICT Support Officer is responsible for providing reliable technical support across the hotel’s IT infrastructure and ensuring that all computer systems, networks, internet services, hotel software, CCTV systems, POS systems, telecommunication equipment, and other technology-related services operate efficiently.
The successful candidate will provide prompt technical assistance to hotel staff, troubleshoot IT issues, maintain ICT equipment, and support the smooth operation of hotel services.
Key Responsibilities
- Technical Support:
- Provide first-line technical support to hotel staff and departments.
- Troubleshoot and resolve computer hardware and software problems.
- Install, configure, maintain, and upgrade computers, printers, scanners, and other IT equipment.
- Assist staff with technical issues involving Windows, Microsoft Office, email, and other business applications.
- Respond promptly to IT support requests and minimize system downtime.
- Network & Internet Support:
- Monitor and maintain the hotel's LAN, Wi-Fi, internet, and network infrastructure.
- Troubleshoot connectivity problems affecting guest rooms, offices, restaurants, conference areas, and other hotel facilities.
- Maintain network devices such as switches, routers, access points, and related equipment.
- Assist with network cabling, configuration, and maintenance.
- Monitor internet performance and report recurring service issues to the IT Manager and service providers.
- Hotel Systems & Applications:
- Provide technical support for hotel management systems, PMS, POS, accounting systems, and other hotel applications.
- Support restaurant and front-office POS systems and printers.
- Assist with user account creation, access permissions, password resets, and system configuration.
- Liaise with software vendors and service providers when specialized technical assistance is required.
- CCTV & Security Systems:
- Monitor the operational status of the hotel's CCTV system.
- Troubleshoot CCTV cameras, recording systems, monitors, and network connections.
- Report faulty cameras or security equipment and coordinate repairs when required.
- Assist with other electronic security systems, including access control and door-lock systems.
- Hardware & Equipment Maintenance:
- Maintain an updated inventory of all ICT equipment.
- Perform routine preventive maintenance on computers, printers, network equipment, and other IT devices.
- Ensure IT equipment is properly configured, secured, and maintained.
- Identify faulty or outdated equipment and recommend replacement or upgrades.
- Keep the ICT office and equipment areas clean, organized, and secure.
- Data & System Security:
- Assist in protecting hotel systems and data against unauthorized access.
- Maintain appropriate user access controls and passwords.
- Ensure antivirus and security software are properly installed and updated.
- Support regular data backup procedures.
- Report suspected security incidents, unauthorized access, or unusual system activities to the IT Manager immediately.
- Staff Support & Training:
- Assist hotel employees with the proper use of IT systems and equipment.
- Provide basic training and guidance to staff on hotel applications and technology.
- Educate users on basic cybersecurity practices, password security, and safe use of company systems.
- Documentation & Reporting:
- Maintain records of IT equipment, repairs, installations, and maintenance activities.
- Keep proper records of reported IT incidents and resolutions.
- Prepare daily, weekly, or monthly IT reports when required.
- Document network configurations, equipment locations, passwords/access procedures, and system information securely.
- Vendor & Service Provider Coordination:
- Communicate with internet service providers, software vendors, CCTV technicians, POS vendors, and other technology service providers when necessary.
- Follow up on unresolved technical issues and service interruptions.
- Assist with the installation and commissioning of new ICT equipment and services.
- Hotel Operations Support:
- Provide ICT support during meetings, conferences, events, and other hotel activities.
- Assist with audio-visual equipment, projectors, displays, internet access, and other technology requirements for events.
- Respond quickly to urgent technical problems that may affect hotel operations or guest experience.
- Perform other ICT-related duties assigned by the IT Manager or Management.
- Key Performance Areas (KPIs)
- Timely resolution of IT support requests.
- Minimal ICT-related downtime.
- Reliable hotel internet and network availability.
- Proper maintenance of ICT equipment.
- Effective support for PMS, POS, CCTV, and other hotel systems.
- Accurate ICT inventory and maintenance records.
- Effective data backup and system security practices.
- Positive feedback from hotel departments regarding ICT support.
- Check how your CV matches this job
Method of Application
- Send CV to:
- it@novatelhotel.com
- Build your CV for free.
- Download in different templates.