Import Officer
AI summary
Luminate Zone Consulting is hiring an Import & Customer Service Executive in Lagos to manage freight quotation requests, provide accurate pricing, support customer enquiries, and coordinate with carriers and internal teams from quotation to shipment execution. The role is full-time, requires an HND, 3–5 years of freight forwarding or logistics experience, and strong knowledge of airfreight, seafreight, Incoterms, and import processes.
- Full-time role based in Lagos, Nigeria
- Salary range NGN 150,000 – 250,000, negotiable
- Requires HND and 3–5 years freight/logistics experience
- Focus on freight pricing, quotations, and customer service
- Requires knowledge of Incoterms, import processes, and documentation
- Uses Microsoft Office; logistics software or CRM experience is an advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 150,000 - 250,000 Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Import Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Luminate Zone Consulting and the role in Lagos.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Import Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Luminate Zone Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
L
Import Officer
Luminate Zone Consulting
Customer Service & Support
Yesterday
Easy apply
New
Lagos
Full Time
Shipping & Logistics
NGN
150,000 - 250,000
Negotiable
Share link
Share on WhatsApp
Share on LinkedIn
Share on Facebook
Share on Twitter
Share via SMS
Job summary
Our client is seeking to hire a Import & Customer Service Executive to manage freight quotation requests, provide timely and accurate pricing, support customer enquiries, and coordinate with carriers, agents, and internal teams to ensure a smooth process from quotation to shipment execution.
Min Qualification:
HND
Experience
Level:
Mid level
Length:
4 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location: Lagos, Nigeria
Job descriptions &
in freight forwarding, logistics, import operations, freight pricing, or logistics customer service.
Practical knowledge of airfreight and seafreight.
Strong understanding of Incoterms and import processes.
Demonstrated
preparing and managing freight quotations.
Familiarity with carrier and agent rates, surcharges, tariffs, and freight pricing structures.
Good understanding of import documentation and customs processes.
Excellent written and verbal communication skills.
Strong attention to detail and numerical accuracy.
Ability to manage multiple quotation requests and priorities under pressure.
Proficiency in Microsoft Office, particularly Excel and Outlook.
using logistics software, ERP systems, or CRM platforms is an advantage.
Strong customer service, negotiation, coordination, and problem-solving skills.
Requirements
3–5 years of relevant professional
Responsibilities
- Freight Pricing & Quotations
- Prepare accurate and competitive quotations for airfreight, seafreight, courier, and special cargo.
- Review shipment details including origin, destination, commodity, weight/volume, and Incoterms to determine appropriate pricing.
- Obtain and compare rates from carriers, agents, and overseas partners.
- Maintain updated freight rates, surcharges, and carrier tariffs.
- Ensure quotations comply with company pricing policies and applicable carrier rates.
- Negotiate with carriers and agents where necessary to secure competitive rates.
- Customer Service & Communication:
- Respond promptly to customer quotation requests via email, telephone, CRM, or other communication channels.
- Provide customers with clear information on rates, service options, transit times, and shipment requirements.
- Follow up on quotations and support the conversion of opportunities into bookings.
- Maintain professional and responsive communication throughout the customer journey.
- Handle customer concerns relating to pricing, service options, and shipment requirements.
- Coordination & Shipment Support:
- Liaise with the operations team to confirm the feasibility of quoted services.
- Coordinate with carriers, agents, and overseas partners regarding rates, schedules, and service availability.
- Support customers through the booking process following quotation acceptance.
- Provide customers with proactive updates on rate changes, seasonal surcharges, delays, or service disruptions.
- Work closely with internal teams to ensure a seamless transition from quotation to shipment execution.
- Documentation & Data Management:
- Record quotations and customer information accurately in the company's system.
- Maintain organised and up-to-date rate sheets, tariffs, and pricing information.
- Ensure relevant import and shipment documentation is properly captured and maintained.
- Prepare quotation and customer service reports as required.
- Performance & Compliance:
- Meet internal KPIs relating to quotation turnaround time, pricing accuracy, customer response, and conversion.
- Ensure compliance with applicable import, customs, and company requirements.
- Identify opportunities to improve quotation processes and customer experience.
- Participate in continuous improvement initiatives to enhance service quality and operational efficiency.
Preferred Qualifications
- Attributes:
- Commercially aware with the ability to convert quotations into confirmed bookings.
- Strong negotiation skills and the ability to build effective relationships with carriers, agents, and customers.
- Proactive and responsive in dealing with customers and service providers.
- Ability to work independently while collaborating effectively with operations and commercial teams.
- Strong understanding of the freight forwarding and international logistics environment.
- High level of professionalism, accountability, accuracy, and attention to detail.
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job