IT Support Officer
AI job insight
Hoop Telecoms is hiring a detail-oriented IT Support Officer to provide technical support, maintain hardware and software systems, resolve network issues, and ensure uptime across office infrastructure. The role covers helpdesk support, device configuration, user administration, network monitoring, backups, and IT asset inventory management.
- First point of contact for staff technical support via helpdesk, email, or in-person
- Involves LAN, Wi-Fi, and device administration across office locations
- Requires 1–3 years of IT support, helpdesk, or systems administration experience
Similar jobs
More roles you may want to review before you leave.AI summary
Hoop Telecoms is hiring a detail-oriented IT Support Officer to provide technical support, maintain hardware and software systems, resolve network issues, and ensure uptime across office infrastructure. The role covers helpdesk support, device configuration, user administration, network monitoring, backups, and IT asset inventory management.
- First point of contact for staff technical support via helpdesk, email, or in-person
- Involves LAN, Wi-Fi, and device administration across office locations
- Requires 1–3 years of IT support, helpdesk, or systems administration experience
- Application method is direct email to [email protected]
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NigerThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Hoop Telecoms and the role in Niger.
- Add concrete examples related to security, internship, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT Support Officer role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Niger under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Hoop Telecoms before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
We are seeking a reliable, detail-oriented IT Support Officer to join our IT team.
In this role, you will be responsible for providing technical support to internal employees, maintaining hardware and software systems, resolving network and system issues, and ensuring maximum uptime across our office infrastructure and communications toolchain.
Key Responsibilities
- Serve as the first point of contact for staff seeking technical assistance via helpdesk, email, or in-person.
- Troubleshoot, diagnose, and resolve day-to-day hardware, software, network, and system issues in a timely manner.
- Configure, deploy, and maintain desktop computers, laptops, printers, IP phones, extension lines, and office peripherals.
- Administer user accounts, permissions, and email access across platforms (e.g., Microsoft 365 / Google Workspace).
- Monitor local area network (LAN), Wi-Fi, and internet connectivity across office locations to ensure uninterrupted uptime.
- Perform routine software updates, system patches, and antivirus maintenance across all workstations.Track and maintain an accurate inventory of corporate IT assets, software licenses, and hardware equipment.
- Enforce corporate IT security policies, conduct routine data backups, and assist in system recovery protocols.
- Support onboarding and offboarding procedures by provisioning or revoking user access and hardware.
- Requirements & Qualifications
- Education: Bachelor’s degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline.
- Experience: 1–3 years of hands-on experience in an IT support, helpdesk, or systems administration role.
- Technical Skills:
- Strong knowledge of Windows / macOS operating systems.
- Proficiency in active directory, Microsoft 365, Google Workspace, and VoIP / IP telephony setup (e.g., Grandstream or similar).
- Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPNs, routers, switches).
- Soft Skills:
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong verbal and written communication skills with a customer-centric mindset.
- Check how your CV matches this job
Method of Application
- Send CV to:
- [email protected]
- Build your CV for free.
- Download in different templates.