Loan Management & Recovery Officer
AI summary
Ellasot Consulting is recruiting a Loan Management & Recovery Officer for a reputable consumer finance organization in Nigeria. The role focuses on monitoring loan portfolios, tracking repayments, managing overdue accounts, and implementing recovery strategies to reduce Portfolio at Risk. The position involves customer follow-up through calls, emails, and field visits, plus preparing performance reports and reconciling payments.
- Field-based recovery role with customer visits and payment monitoring
- Requires 2–5 years experience in loan management, credit, or collections
- Proficiency in Microsoft Excel and financial/banking software required
- Focus on reducing Portfolio at Risk and managing delinquent accounts
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in technology, finance, loan officerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Loan Management & Recovery Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ellasot Consulting and the role in Not specified.
- Add concrete examples related to technology, finance, loan officer, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Loan Management & Recovery Officer role in technology, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ellasot Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The role involves regular customer follow-up, field visits, payment monitoring, account reconciliation, and implementing appropriate recovery strategies to minimize loan losses and reduce Portfolio at Risk (PAR).
Our client seeking a competent, detail-oriented Loan Management & Recovery Officer to join its team.
The Loan Management & Recovery Officer is responsible for monitoring loan portfolios, tracking repayment performance, managing overdue and delinquent accounts, and ensuring timely recovery of outstanding loan obligations.
Key Responsibilities
- Contact customers through calls, messages, emails, and physical visits regarding outstanding repayments.
- Prepare periodic reports on loan performance, overdue accounts, recoveries, and outstanding balances.
- Reconcile customer payments and ensure discrepancies are promptly investigated and resolved.
- Develop and implement appropriate follow-up and recovery strategies for overdue accounts.
- Conduct regular and surprise field visits to customers to assess business activities and repayment capacity.
- Receive loan repayment funds from customers and ensure accurate posting to their accounts.
- Ensure all loan monitoring and recovery activities comply with the organization's policies, procedures, and applicable regulations.
- Work closely with the credit, operations, and finance teams to ensure effective loan administration and recovery.
- Identify overdue, delinquent, and missed-payment accounts and initiate timely follow-up.
- Monitor the loan portfolio and support efforts to maintain Portfolio at Risk (PAR) at an acceptable level.
- Negotiate repayment arrangements with customers in line with approved company policies.
- Maintain professional relationships with customers throughout the monitoring and recovery process.
- Maintain accurate records of loan repayments, outstanding balances, and delinquent accounts.
- Escalate seriously delinquent accounts to management for further recovery action.
- Monitor loan accounts and repayment schedules to ensure customers meet their payment obligations.
Requirements
- Proficiency in Microsoft Excel and other relevant financial/banking software.
- High level of integrity, confidentiality, and attention to detail.
- Knowledge of loan monitoring, repayment schedules and credit recovery processes.
- 2–5 years of experience in loan management, credit administration, collections, or recovery, preferably within a bank, microfinance bank, or financial institution.
- Strong follow-up, organization, and record-keeping skills.
- Understanding of Portfolio at Risk (PAR) and delinquency management.
- Strong numerical and analytical skills.
- Excellent communication, negotiation, and customer relationship skills.
- Ability to conduct field visits and engage customers professionally.
- Ability to work with recovery targets and meet deadlines.
- Bachelor's degree/HND in Accounting, Banking & Finance, Economics, Business Administration, or a related field.
- N250,000 - N300,000 / month.
- How to Apply
- Interested and qualified candidates should send their updated CV to:
- frontdeskellasot@gmail.com
- using the Job Title as the subject of the mail.
- Note:
- Only candidates resident in Port Harcourt will be considered.
- View all Jobs in Nigeria
- Port Harcourt and 1 other location
- Port Harcourt
- ,
- Rivers State