Medical Administrative Assistant
AI summary
Placid Health Limited is hiring a Medical Administrative Assistant to support Neuron Psychiatry's clinical and administrative teams. The remote role covers patient phone communication, appointment scheduling, EHR records management, and insurance verification. The ideal candidate is dependable, organized, detail-oriented, and able to work independently in a remote environment.
- Fully remote role supporting Neuron Psychiatry's clinical and administrative teams
- Handle patient calls, appointment scheduling, confirmations, and follow-ups
- Enter and maintain accurate patient records in the EHR system
- Support insurance verification, prior authorization, and claims admin tasks
- Requires professionalism, responsiveness, and strong communication skills
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Medical Administrative Assistant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Placid Health Limited and the role in Not specified.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Medical Administrative Assistant role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Placid Health Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The Medical Administrative Assistant will provide comprehensive administrative and patient-support services to Neuron Psychiatry's clinical and administrative teams.
This position is particularly suited to an individual who is
dependable, organized, detail-oriented, professional, responsive, and comfortable communicating with patients and healthcare professionals
.
The successful candidate must be able to work independently in a remote environment while maintaining a high level of professionalism, availability, responsiveness, and accountability.
Key Responsibilities
- Patient Communication & Telephone Support
- Handle incoming and outgoing calls professionally and efficiently.
- Serve as an initial point of contact for patients and other callers.
- Respond to patient questions and direct clinical questions to the appropriate provider when necessary.
- Maintain excellent telephone etiquette at all times.
- Document relevant communications accurately in the appropriate system.
- Monitor designated communication channels throughout scheduled working hours.
- Appointment Management
- Schedule, confirm, reschedule, and cancel patient appointments.
- Follow up with patients regarding upcoming appointments.
- Monitor appointment schedules and identify scheduling conflicts.
- Communicate appointment-related information to providers and clinical staff.
- Assist in ensuring that patient appointments are properly coordinated and documented.
- Medical Records & EHR Support
- Enter and maintain accurate patient information in the Electronic Health Record (EHR).
- Upload, organize, and maintain patient documents appropriately.
- Assist with obtaining and organizing medical records and other patient documentation.
- Ensure that administrative records are complete, accurate, and appropriately maintained.
- Follow established procedures for handling confidential patient information.
- Insurance & Administrative Support
- Assist with insurance verification and related administrative processes.
- Assist with prior authorization and insurance-related follow-up when required.
- Follow up on outstanding administrative requests and documentation.
- Assist with claims-related administrative tasks as assigned.
- Communicate with pharmacies, insurance companies, laboratories, and other healthcare organizations when appropriate.
- Maintain accurate documentation of insurance and administrative activities.
- Administrative Communication
- Monitor and respond promptly to emails and other organizational communication channels.
- Draft professional correspondence and administrative communications.
- Escalate urgent or clinically significant matters to the appropriate provider or supervisor.
- Ensure that important communications are not overlooked or left unattended.
- Team Coordination
- Coordinate effectively with psychiatrists, nurse practitioners, clinical staff, administrative staff, and management.
- Participate in staff meetings, training sessions, and periodic check-ins.
- Follow established workflows, protocols, and administrative procedures.
- Assist with special administrative projects as assigned.
- Communicate proactively with supervisors regarding issues that may affect work responsibilities.
- Confidentiality & Compliance
- Maintain strict confidentiality of patient and organizational information.
- Handle Protected Health Information (PHI) appropriately.
- Follow HIPAA
Requirements
- and Neuron Psychiatry's confidentiality and security policies.
- Maintain a professional and secure remote work environment.
- Ensure that patient and company information is not disclosed or accessed improperly.
- Qualifications &
- The ideal candidate should have:
- Excellent
- verbal and written communication skills
- .
- Strong telephone etiquette and patient/customer service skills.
- Excellent organizational and time-management abilities.
- Strong attention to detail and accuracy.
- Ability to work independently with minimal supervision.
- Ability to prioritize and manage multiple tasks in a fast-paced healthcare environment.
- High level of professionalism, reliability, and accountability.
- Previous
Experience
in
healthcare administration, medical office administration, or a similar role
is an added advantage.
working with
Electronic Health Record (EHR) systems
is preferred.
Proficiency with
Microsoft Office, Google Workspace, email, and other digital communication tools
.
Ability to learn and adapt quickly to new healthcare software and technology.
Reliable high-speed internet connection.
Reliable computer and phone equipment necessary to perform the position.
A quiet, professional, and suitable home working environment.
Ability to maintain confidentiality while working remotely.
Three (3) professional references.
Minimum of 2–3 years post-NYSC
is an added advantage.
with medical scheduling, insurance verification, prior authorization, or medical records.
Previous
working with healthcare providers or medical practices.
Familiarity with U.S. healthcare administrative processes is an advantage.
Excellent spoken and written English.
Strong computer literacy.
Ability to work during U.S. business/clinical hours.
Strong telephone and written communication skills.
A calm, courteous, and professional approach when dealing with patients.
Strong reliability and ability to remain consistently available during scheduled working hours.
Ability to work effectively without constant supervision.
Remote Work Expectations
Because this is a fully remote healthcare position, employees are expected to maintain a high level of professionalism, availability, and responsiveness throughout their scheduled working hours.
Employees must:
Be available and responsive throughout scheduled working hours.
Work from an appropriate, quiet, and professional workspace.
Be able to turn on and maintain their camera when requested or when the position requires video presence.
Maintain reliable internet, phone, and computer equipment necessary to perform the position.
Remain accessible through the designated communication channels during working hours.
Not routinely leave the workstation for extended periods without authorization.
Not use scheduled work hours to perform work for another employer or business.
Attend required meetings, training sessions, and supervisory check-ins.
Promptly notify management of any technical or other issue that may prevent them from performing their duties.
Maintain the confidentiality and security of all patient and company information while working remotely.
The Company may conduct
periodic video meetings, check-ins, and other supervisory communications during scheduled work hours
.
Undivided Professional Availability
We require your undivided professional availability during your scheduled work hours and do not permit simultaneous employment in another position or other personal activities during those hours.
Employees are expected to remain focused on their assigned
working within a growing healthcare organization
Exposure to healthcare technology, EHR systems, and U.S. healthcare administrative processes
Opportunities to develop healthcare administrative and operational skills
Consistent scheduled work hours
Collaborative and professional work environment
Only shortlisted candidates will be contacted.
Equal Opportunity Statement
Neuron Psychiatry PLLC is committed to maintaining a professional, respectful, and inclusive workplace. We seek individuals who demonstrate
integrity, professionalism, reliability, accountability, and a commitment to excellent patient support
.
Neuron Psychiatry PLLC
Supporting Patients. Empowering Providers. Improving Access to Care.
Check how your CV aligns with this job
Method of Application
- Interested candidates should submit the following:
- Updated CV/Resume
- Cover Letter
- Three (3) Professional References
- Email:
- admin@myplacidhealth.com
- Email Subject:
- Application – Medical Administrative Assistant
- Build your CV for free.
- Download in different templates.
Preferred Qualifications
- Candidate Profile
- We are particularly interested in candidates who demonstrate:
Responsibilities
- throughout their scheduled shift and must not engage in outside employment, business activities, or personal activities that interfere with their availability, responsiveness, productivity, or ability to perform their duties.
- Work Schedule
- Monday – Friday, with alternating Saturdays
- The position may operate on one of the following schedules, depending on operational needs:
- 7:00 PM – 4:00 AM Nigerian Time
- or
- 4:00 PM – 1:00 AM Nigerian Time
- One-hour paid break included during the shift
- Because this is a remote position supporting healthcare operations, applicants must be able to consistently work the assigned schedule and remain available and responsive throughout working hours.
- Compensation &
Benefits
Salary: ₦150,000 per month
Starting
Additional
include:
100% Fully Remote Position
Opportunities for professional development and career advancement