Mobile Financial Services Support Manager
AI summary
Stanbic IBTC Bank is hiring a Mobile Financial Services Support Manager to drive the Agency Banking business plan, manage MFS product reporting, ensure revenue assurance, and oversee partner/vendor SLAs. The role requires 8–12 years of experience, a first degree in Banking, and strong communication and product management skills.
- Senior MFS product and agency banking management role
- Requires 8–12 years of relevant experience
- First degree in Banking preferred
- Strong communication and interpersonal skills required
- Experience in product management and retail banking is an added advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Mobile Financial Services Support Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Stanbic IBTC Bank and the role in Not specified.
- Add concrete examples related to retail, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Mobile Financial Services Support Manager role in retail, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Stanbic IBTC Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Work with MIS to develop reports for portfolio analysis to assist management in decision making and optimisation of MFS products
Handle all Internal and Regulatory reports and ensure prompt rendition
Responsible for the prompt resolution of all Wallet and Agency related transactions
Liaise with internal /external stakeholders at all levels within and outside the bank on the delivery of MFS Products
Track and analyze Agent/Wallet activities and provide insights and reports to the MFS business teams
Handle Partner/Vendor SLA reviews with the Legal Dept. and ensure pro-active renewal before expiry
Ensure the appropriate accounting entries are implemented and tested before the deployment of services on MFS products
To implement and drive the Agency Banking business plan in country whilst monitoring and maintaining the client experience and growing the distribution partnership base. This would include understanding of current distribution partnerships, agents, transactions, revenue and profitability of agency banking in country.
Ensure the team’s continued adherence to governance and compliance in line with regulatory and bank policies
Ensure Revenue Assurance on all MFS products
Carry out periodic market surveys to ascertain how competitors’ offerings or market changes are impacting the MFS proposition and provide recommendations on how business can respond
Carry out governance related engagements with the Control and Audit Teams on all products managed by MFS
Handle all engagements related to the reconciliation of MFS product GLs in collaboration with the Bank’s Reconciliation Dept.
Develop, review and update process documents for Products managed within the MFS unit in collaboration with BTP
Carry out Research/ Business analysis of MFS business and products
Qualifications
- Experience Required: 8 - 12 years
- The ability to build and maintain relationships
- First Degree (Bsc) in Banking
- Strong communication and interpersonal skills are crucial.
- Experience in product & management, and retail banking would be an added advantage.
- Additional Information:
- Behavioural Competencies:
- Making Decisions
- Adopting Practical Approaches
- Meeting Timescales
- Upholding Standards
- Exploring Possibilities
- Checking Things
- Convincing People
- Producing Output
- Developing Expertise
- Interpreting Data
- Embracing Change
- Establishing Rapport
- Technical Competencies:
- Client Servicing
- Customer Understanding ( Consumer Banking)
- Risk Identification.
- Client Retention
- Product Knowledge (Consumer Banking)
- Process Analysis and Redesign
- Risk Awareness
- How to Apply
- Interested and qualified candidates should:
- Click here to apply online
- View all Jobs in Nigeria
- Lagos State