Night Manager

Night Manager at Domeo Resources International

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Oct 19, 2026, 12:07 PM

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Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Night Manager

Location: Aba, Abia

Employment Type: Full-time|

Department: Operations / Front Office

Reports To: General Manager / Operations Manager

Industry: Hospitality / Hotel Management

Job Summary

The successful candidate will serve as the senior management representative on duty during the night, handling guest complaints, supervising front office activities, monitoring hotel security, coordinating emergency responses, and ensuring that operational standards are maintained.

The Night Manager will be responsible for overseeing the hotel's operations during night shifts, ensuring excellent guest service, staff supervision, security, financial accountability, and smooth coordination of all departments operating at night.

The Night Manager will also ensure accurate night audit procedures, proper reconciliation of daily transactions, effective communication with management, and the preparation of comprehensive shift reports. The ideal candidate must be professional, dependable, calm under pressure, and capable of making sound decisions independently.

Key Accountabilities

• Night Operations Management:
• Oversee the overall operations of the hotel during the night shift.
• Ensure a smooth handover from the evening shift and prepare a detailed handover for the morning team.
• Address operational challenges promptly and escalate major issues to senior management.
• Conduct routine inspections of hotel facilities and public areas.
• Ensure compliance with hotel policies, operational procedures, and service standards.
• Ensure that essential services remain available and operational throughout the night.
• Ensure all departments operating at night perform their duties effectively.
• Monitor the activities of the front office, security, housekeeping, food and beverage, maintenance, and other relevant departments.
• Front Office and Guest Relations:
• Handle guest complaints and resolve service issues promptly.
• Supervise front desk activities, including check-ins, check-outs, reservations, room assignments, and guest enquiries.
• Coordinate with housekeeping to ensure rooms are ready for arriving guests.
• Ensure guest accounts, invoices, and billing records are accurate.
• Maintain a professional and welcoming atmosphere at the reception throughout the night.
• Assist with special guest requests, room changes, late arrivals, and other accommodation needs.
• Monitor room availability, occupancy, and reservation records.
• Ensure guests receive courteous, professional, and timely service.
• Night Audit and Financial Control
• Ensure discounts, refunds, complimentary services, and adjustments are properly authorized and documented.
• Verify daily room revenue, restaurant sales, POS transactions, and other recorded income.
• Ensure guest bills and financial transactions are accurately posted to the appropriate accounts.
• Reconcile cash receipts, card payments, transfers, and other approved payment methods.
• Confirm that daily financial reports are completed accurately and submitted on time.
• Maintain strict control over cash handling and other financial transactions during the night shift.
• Review discrepancies in revenue records and investigate unusual transactions.
• Report suspected fraud, revenue leakage, or financial irregularities to management.
• Supervise or carry out the hotel's night audit procedures, according to the hotel's established structure.
• Hotel Security and Safety:
• Ensure unauthorized persons do not gain access to restricted areas.
• Report security breaches, theft, property damage, and other incidents to the appropriate authority.
• Ensure that security patrols and monitoring activities are conducted as required.
• Monitor hotel security arrangements and ensure that access control procedures are followed.
• Ensure emergency exits, escape routes, and designated safety areas remain accessible.
• Maintain accurate records of security incidents and actions taken.
• Coordinate with security personnel to protect guests, employees, property, and hotel assets.
• Respond promptly to security incidents, disturbances, and suspicious activities.
• Monitor CCTV operations through authorized personnel and ensure suspicious incidents are reported promptly.
• Emergency and Incident Management:
• Act as the senior management representative on duty during the night shift.
• Activate the hotel's emergency procedures when necessary.
• Participate in emergency preparedness and safety training as required.
• Contact relevant emergency services and senior management when required.
• Coordinate staff responses during emergencies and ensure guests receive appropriate assistance.
• Monitor the resolution of emergencies and report outstanding concerns to management.
• Ensure incidents are documented accurately, including the time, nature of the incident, and action taken.
• Respond appropriately to medical emergencies, fire alarms, power failures, water supply problems, and other operational incidents.
• Staff Supervision and Coordination:
• Ensure proper communication between departments during the night.
• Provide guidance to employees handling guest complaints and operational challenges.
• Allocate duties according to operational requirements.
• Address minor staff issues and escalate serious disciplinary matters to management or HR.
• Supervise night-shift employees and ensure adequate coverage of essential hotel functions.
• Confirm that employees report for duty on time and perform their assigned responsibilities.
• Monitor staff conduct, discipline, grooming, and compliance with hotel standards.
• Report staff shortages, absenteeism, and performance concerns to the appropriate manager.
• Room Occupancy and Revenue Management Support:
• Report unusual occupancy patterns, booking discrepancies, and revenue concerns.
• Support the front office team in maximizing room availability and maintaining accurate records.
• Monitor room status updates and coordinate with front office and housekeeping.
• Ensure no unauthorized room allocation, rate changes, or complimentary stays occur.
• Monitor room occupancy, arrivals, departures, and expected late check-ins.
• Ensure room rates and applicable charges are correctly applied according to approved policies.
• Review reservation information and identify discrepancies requiring attention.
• Maintenance and Facility Monitoring:
• Monitor the condition of hotel facilities during the night shift.
• Ensure reported faults are documented and followed up appropriately.
• Take reasonable steps to protect guests and staff from unsafe conditions.
• Ensure unresolved maintenance issues are included in the morning handover report.
• Coordinate with the maintenance team or designated emergency personnel when urgent repairs are required.
• Report equipment breakdowns, plumbing problems, electrical faults, air-conditioning failures, and other maintenance issues.
• Monitor lighting, lifts, water supply, power systems, and other essential services where applicable.
• Housekeeping and Cleanliness Oversight
• Report housekeeping shortages, linen issues, and cleanliness complaints.
• Monitor the cleanliness of guest-facing areas and shared facilities.
• Coordinate with housekeeping regarding urgent room-cleaning requests.
• Ensure urgent guest requests for towels, toiletries, and other approved amenities are addressed.
• Confirm that any health or hygiene concerns are promptly reported and resolved.
• Ensure public areas, reception, corridors, and other designated areas remain clean and presentable during the night.
• Food and Beverage Coordination:
• Ensure food safety, hygiene, and proper handling standards are maintained.
• Ensure late-night food and beverage orders are handled according to hotel procedures.
• Monitor food and beverage services available during the night, including room service where applicable.
• Report shortages, equipment issues, and service complaints.
• Coordinate with relevant staff to ensure accurate billing and timely service.
• Ensure restaurant and bar transactions are properly recorded and reconciled according to established procedures.
• Reporting and Shift Handover:
• Conduct a comprehensive handover to the morning team to ensure continuity of operations.
• Prepare daily night-shift reports covering occupancy, arrivals, departures, revenue, complaints, and incidents.
• Ensure important information is communicated to the General Manager and relevant department heads.
• Record security incidents, maintenance concerns, guest feedback, and operational challenges.
• Submit night audit and reconciliation reports to the appropriate department.
• Document outstanding guest requests and unresolved operational matters.
• Maintain accurate records of shift activities and actions taken.
• Compliance and Service Standards:
• Ensure compliance with applicable health, safety, security, and hospitality requirements.
• Recommend improvements to night operations and service delivery.
• Report violations, operational risks, and non-compliance issues.
• Promote professionalism, integrity, teamwork, and excellent guest service.
• Monitor adherence to approved financial and operational controls.
• Ensure hotel policies and standard operating procedures are followed throughout the night.
• Maintain guest confidentiality and protect personal information.
• Key Performance Indicators (KPIs)
• The Night Manager will be assessed based on the following:
• Number and severity of preventable operational incidents.
• Timely reporting and follow-up of maintenance and housekeeping concerns.
• Accuracy and timeliness of night audit reports.
• Accuracy of revenue reconciliation and financial records.
• Staff punctuality, discipline, and performance during night shifts.
• Guest satisfaction and effective resolution of complaints.
• Quality and efficiency of night-shift operations.
• Timeliness of incident reporting and management escalation.
• Accuracy of room occupancy, reservation, and billing records.
• Compliance with hotel security and emergency procedures.
• Effectiveness of shift handovers and follow-up on outstanding issues.
• Compliance with hotel service standards and operational policies.
• Qualifications and Requirements
• A minimum of an OND, HND, or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• High level of integrity, confidentiality, reliability, and accountability.
• Familiarity with hotel property management systems (PMS), POS systems, and Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Willingness to work night shifts, weekends, and public holidays as required.
• Previous experience supervising hotel operations during night shifts will be an advantage.
• Knowledge of hotel security procedures, emergency response, and incident reporting.
• Ability to handle difficult guests and emergencies professionally.
• A minimum of 3–5 years of experience in hotel operations, front office management, guest services, or a similar hospitality role.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Understanding of cash handling, revenue reconciliation, billing procedures, and financial controls.
• Good knowledge of hotel front office procedures, reservations, guest relations, and night audit operations.
• Required Skills and Competencies
• Excellent guest relations and customer service abilities.
• Strong organizational and time-management skills.
• Understanding of night audit and financial reconciliation.
• Effective problem-solving and decision-making abilities.
• Strong leadership and supervisory skills.
• Attention to detail and accuracy in reporting.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Ability to work independently with minimal supervision.
• Knowledge of hotel operations and front office management.
• High level of honesty, integrity, confidentiality, and accountability.
• Strong security awareness and emergency response capabilities.
• Working Conditions
• The role primarily involves night-shift work and requires flexibility to work weekends and public holidays.
• Strict adherence to hotel policies, safety procedures, and guest confidentiality requirements is mandatory.
• The position is based in Aba,AbiaState, Nigeria.
• The successful candidate may need to coordinate with security personnel, front office employees, maintenance staff, and other departments.
• The role requires regular movement around the hotel to inspect facilities and monitor service delivery.
• The Night Manager must remain available to respond to operational issues and emergencies throughout the shift.
• How to Apply
• Interested and qualified candidates should forward their CVs and a cover letter detailing their qualifications, relevant hospitality experience, and suitability for the position to:
• [email protected]
• using ''Night Manager-Aba'' as the subject of the email.
• Note:
• Only shortlisted candidates will be contacted.
• Candidates with proven experience in hotel operations, front office supervision, night audit, guest relations, and security coordination are strongly encouraged to
• Application Deadline:
• 25th October, 2026
• View all Jobs in Nigeria
• Aba and 1 other location
• Aba
• ,
• Abia State
• Night Manager job vacancies in Nigeria