Operations Manager
AI summary
Staffora Global is hiring an experienced Operations Manager in Lagos, Nigeria to oversee daily operations across fashion, beauty and grooming services. The role involves coordinating teams, driving performance, maintaining premium service standards, and ensuring compliance with company policies. Full-time position with a competitive salary of NGN 400,000 - 600,000.
- Senior-level operations role in fashion, beauty and grooming services
- Salary range NGN 400,000 - 600,000 per month
- Requires Bachelor's degree and minimum 5 years experience
- Full-time position, 8 to 5 working hours in Lagos
- Includes 13th-month salary and cost-of-living bonus
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 400,000 - 600,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, internship, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Staffora Global and the role in Not specified.
- Add concrete examples related to retail, internship, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Operations Manager role in retail, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Staffora Global before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
S
Operations Manager
Staffora Global
Management & Business Development
Today
Easy apply
New
Lagos
Full Time
Retail, Fashion & FMCG
NGN
400,000 - 600,000
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Job summary
We are seeking an experienced Operations Manager to oversee daily operations across fashion, beauty and grooming services. The role involves coordinating teams, driving performance, maintaining premium service standards, solving operational issues and ensuring compliance with company policies.
Min Qualification:
Degree
Experience
Level:
Senior level
Length:
5 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location: Lagos, Nigeria
Job descriptions &
Ensure guests are welcomed, consulted, and attended to according to premium hospitality standards.
Ensure service rooms are prepared within the required 5-minute service window.
Monitor handoffs between reception and service specialists and resolve delays or bottlenecks.
Operations & Departmental Coordination:
Coordinate daily activities across Production, Marketing, HR, and Finance.
Monitor monthly departmental targets and identify teams on track to qualify for incentives.
Coordinate staffing support across departments during periods of low activity.
People & Workforce Management:
Monitor staff attendance, punctuality, shifts, and resumption compliance.
Escalate attendance and disciplinary issues appropriately.
Work with HR on recruitment processes, vacancy identification, shortlisting, and onboarding logistics.
Support probation and performance assessments and recommend confirmation or extension where appropriate.
Identify employees with potential for future Head of Department (HOD) responsibilities.
Encourage staff participation in entrepreneurship and creative-skills development programmes.
Administration, Compliance & Reporting:
Review and approve requisitions for tools, materials, and services before departmental sign-off.
Ensure reimbursement claims are accurate and submitted within the required 30-day period, working with Finance where necessary.
Ensure compliance with company policies covering anti-harassment, substance abuse, data protection, visitor management, cleanliness, and workplace conduct.
Prepare regular operational and KPI reports for the CEO, highlighting key risks, achievements, and resource requirements.
Maintain accurate records of misconduct, leave balances, and asset returns in coordination with HR.
in operations, hospitality, retail, or a related environment.
in fashion, beauty, grooming, luxury, or premium-service businesses is an advantage.
Proven
managing teams and coordinating multiple departments.
working with performance targets and operational KPIs.
Strong interpersonal, organisational, and problem-solving skills.
Ability to make sound decisions and remain effective under pressure.
Highly detail-oriented with a professional and guest-focused approach.
Working knowledge of Nigerian labour practices and structured HR and financial processes.
Key Performance Indicators:
Guest satisfaction and compliance with the 5-minute room-readiness standard.
Percentage of departments meeting or exceeding monthly targets.
Staff attendance, punctuality, and shift compliance.
Timely processing of requisitions, reimbursements, and cross-department requests.
Successful probation-to-confirmation outcomes.
Development of a strong internal HOD talent pipeline.
What We Offer:
Competitive salary based on the company’s pay structure.
Cost-of-living bonus on employment anniversary, subject to the employment contract.
13th-month salary after one full year of continuous service.
Discretionary year-end/Christmas incentives based on company and individual performance.
Staff welfare support after one year of service.
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Requirements
- Bachelor’s degree in Business Administration, Operations Management, Hospitality Management, or a related field.
- Minimum 5 years’
Responsibilities
Guest