Job in Nigeria
Operations Support Specialist
StateNigerCityNot specifiedContractType not specifiedPosted2026-09-23Close dateNot specifiedExperienceNot specifiedSourceMyJobMag Nigeria
operations supportfintechpayment operationstransaction monitoringincident managementreconciliationcustomer supportNigeriaoperationscompliancesecuritycall_center
AI summary
Pagatech Limited is hiring an Operations Support Specialist in Nigeria to monitor transactions, resolve customer and system issues, manage incidents, perform reconciliation, and coordinate with internal and external stakeholders. The role focuses on maintaining service excellence and operational efficiency across payment channels.
- Monitor daily transactions across all payment channels and services
- Investigate and resolve failed, pending, and inconclusive transactions
- Log, track, and manage incidents in accordance with established SLAs
- Perform daily reconciliation of transactions across payment channels
- Support customer service teams in resolving transaction disputes and complaints
- Prepare daily, weekly, and monthly operational reports
- Adhere to internal policies, regulatory requirements, and operational procedures
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations Support Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Pagatech Limited and the role in Not specified.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operations Support Specialist role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Pagatech Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The Operations Support Specialist is responsible for ensuring the smooth and efficient delivery of operational processes by monitoring transactions, resolving customer and system issues, supporting incident management, performing reconciliation, and coordinating with internal and external stakeholders to maintain service excellence and operational efficiency.
Primary
Responsibilities
- Transaction Monitoring and Support:
- Monitor daily transactions across all payment channels and services.
- Investigate and resolve failed, pending, and inconclusive transactions.
- Escalate critical incidents to the appropriate teams and vendors for resolution.
- Ensure prompt resolution of customer complaints and operational issues.
- Incident Management:
- Log, track, and manage incidents in accordance with established SLAs.
- Coordinate incident resolution activities with technical teams and third-party service providers.
- Prepare incident reports, root cause analyses, and post-incident reviews.
- Maintain an incident register and ensure timely updates on open issues.
- Reconciliation and Settlement:
- Perform daily reconciliation of transactions across payment channels.
- Identify and investigate reconciliation exceptions and discrepancies.
- Process manual reversals and ensure accurate settlement of transactions.
- Liaise with finance and partner institutions on settlement-related matters.
- Customer and Merchant Support:
- Support customer service teams in resolving transaction disputes and complaints.
- Investigate erroneous transfers, fraud reports, and chargeback requests.
- Assist merchants with transaction and account-related issues.
- Ensure timely communication and updates to stakeholders on outstanding issues.
- Process and Service Monitoring:
- Monitor service availability and system performance.
- Track service metrics and prepare operational performance reports.
- Identify process gaps and recommend improvements to enhance service delivery.
- Ensure compliance with operational procedures and service standards.
- Documentation and Reporting:
- Prepare daily, weekly, and monthly operational reports.
- Maintain operational records, logs, and documentation.
- Generate SLA and KPI reports for management review.
- Document operational procedures and update process manuals as required.
- Compliance and Risk Management:
- Adhere to internal policies, regulatory requirements, and operational procedures.
- Identify operational risks and recommend mitigation measures.
- Support fraud investigations and ensure appropriate controls are implemented.
- Ensure compliance with information security and data protection requirements.
- Knowledge and Skill
Requirements
- Bachelor’s Degree in Business Administration, Finance, Computer Science, Information Technology, Economics, or a related field.
- Relevant professional certifications in operations, service management, or project management will be an added advantage.
- ISO 20000 Service Management practices.
- ITIL Incident and Problem Management processes.
- Electronic payment systems, NIP transactions, and settlement processes.
- Jira, Service Desk, or ticket management systems.
- SQL and data analysis tools (an added advantage).
- Minimum of 2–4 years'
Experience
- in Operations Support, Transaction Operations, FinTech Operations, Banking Operations, or Customer Operations.
- in transaction monitoring, reconciliation, incident management, and dispute resolution is highly desirable.
- Key Competencies:
- Strong analytical and problem-solving skills.
- Knowledge of electronic payment systems and banking operations.
- Understanding of incident management and service management processes.
- Proficiency in Microsoft Excel and reporting tools.
- Excellent communication and stakeholder management skills.
- Strong attention to detail and accuracy.
- Ability to multitask and work under pressure.
- Good knowledge of payment channels, reconciliation processes, and fraud management.
- Check how your CV aligns with this job
- Method of Application
- Interested and qualified? Go to
- Pagatech Limited on paga.bamboohr.com
- to apply
- Build your CV for free.
- Download in different templates.
Source and provenanceSource: MyJobMag Nigeria. Last checked: 2026-09-25.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.