Packet Core Support Solution Architect
AI summary
Ericsson is hiring a Packet Core Support Solution Architect in Lagos, Nigeria, to lead complex network investigations, drive customer service requests, and provide technical leadership during major incidents and crisis situations. The role requires strong Packet Core knowledge, cross-functional collaboration, and end-to-end solution ownership within the Customer Support organization. This is a full-time position targeting experienced ICT professionals.
- Senior technical role focused on Packet Core network support and troubleshooting
- Full-time position based in Lagos, Nigeria
- Requires 10 years of experience and a BA/BSc/HND or MBA/MSc/MA qualification
- Involves leading major incidents, crisis handling, and customer escalations
- Opportunity to identify business opportunities from customer requirements
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required10+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, technology, Solution ArchitectThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Packet Core Support Solution Architect evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ericsson and the role in Not specified.
- Add concrete examples related to call_center, technology, Solution Architect, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Packet Core Support Solution Architect role in call_center, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ericsson before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational provider of communications technology and services. The offering comprises services, software and infrastructure within Information and Communications Technology (ICT) for telecom operators and other industries, including telecommunications and IP networking equipment, mobile and fixed ...
Packet Core Support Solution Architect
Job Type: Full Time
Qualifications
- BA/BSc/HND
- ,
- MBA/MSc/MA
Experience
10 years
Location: Lagos
Job Field: ICT / Computer
We are looking for a Solution Architect (Support) to join our Customer Support organization and deliver high-quality support services for Packet Core networks.
In this role, you will identify and resolve complex network issues, guide technical investigations, and ensure network stability through advanced troubleshooting and strong solution ownership.
You will drive Customer Service Requests (CSRs), coordinate activities across support functions, and provide technical leadership during major incidents, emergency handling, and crisis situations.
The role requires strong knowledge of customer networks, operational processes, and Packet Core technologies, combined with the ability to work effectively with customers and global cross-functional teams.
What you will do
Own and drive complex Customer Service Requests (CSRs) from initiation to closure, ensuring effective coordination and customer satisfaction.
Lead complex Packet Core network and node investigations, troubleshooting technical issues and identifying root causes.
Develop and coordinate solutions to restore and maintain network stability.
Provide technical leadership during major incidents, emergency handling, customer escalations, and crisis situations.
Take end-to-end ownership of assigned solutions throughout investigation, resolution, and service improvement.
Build strong customer relationships by understanding their network environment, priorities, and operational requirements.
Collaborate with engineers and cross-functional teams to share knowledge and improve troubleshooting efficiency.
Identify product, process, and service improvements and translate technical findings into clear requirements.
Identify potential business opportunities arising from customer requirements and operational challenges.
Escalate recurring problems, process deficiencies, and operational irregularities to relevant stakeholders.
Create and maintain known solutions and technical knowledge articles.
Apply relevant Solution Management and global support processes.
Requirements
The skills you bring:
Bachelor’s or master’s degree in Telecommunications, IT, Computer Science, or a related field.
10+ years of relevant telecommunications experience, with extensive Packet Core support, integration, or operations expertise.
Strong troubleshooting, fault-finding, root-cause analysis, and problem-solving skills.
Excellent understanding of Packet Core architecture, EPC, call flows, session management, and mobility management.
Strong understanding of surrounding domains, including Circuit-Switched Core, IMS, and RAN.
Strong Ericsson Packet Core product knowledge, particularly EPG, SGSN-MME, PCC/PCG, PCRF (SAPC/CCPC), and DNS/IPWorks.
Excellent knowledge of virtualization and cloud technologies, including cloud-native environments, OpenStack, Kubernetes, and Docker.
Excellent knowledge of UNIX/Linux operating systems.
Strong IP networking knowledge, including routing, protocols, network design, and troubleshooting.
Experience with hardware/software installation, configuration, migration, and upgrades.
Experience with First Office Application (FOA), Proof of Concept (PoC), or similar customer validation activities.
Knowledge of PROPS-C or similar support/service-management frameworks.
Ability to lead technical teams during complex investigations and critical customer situations.
Strong communication, presentation, collaboration, and customer-facing consulting skills.
Ability to work under pressure and align technical solutions with customer and business priorities.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity.
The chance to use your skills and imagination to push the boundaries of what´s possible.
To build solutions never seen before to some of the world’s toughest problems.
You´ll be challenged, but you won’t be alone.
You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Ericsson on jobs.ericsson.com
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