Packet Core Support Solution Architect
AI summary
Ericsson Nigeria is hiring a Packet Core Support Solution Architect in Lagos to lead complex network troubleshooting, drive Customer Service Requests, and provide technical leadership during major incidents. The role requires strong Packet Core knowledge and cross-functional collaboration within a global customer support organization.
- Senior technical support role focused on Packet Core networks
- Based in Lagos, Nigeria
- Lead investigations, troubleshooting, and major incident handling
- Coordinate Customer Service Requests from initiation to closure
- Work with global cross-functional teams and customer networks
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, technology, Solution ArchitectThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Packet Core Support Solution Architect evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ericsson Nigeria and the role in Not specified.
- Add concrete examples related to call_center, technology, Solution Architect, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
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- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Packet Core Support Solution Architect role in call_center, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ericsson Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Packet Core Support Solution Architect at Ericsson Nigeria
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Sep 28, 2026, 11:09 AM
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Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are recruiting to fill the position below:
Job Title: Packet Core Support Solution Architect
Location: : Lagos
About this opportunity
In this role, you will identify and resolve complex network issues, guide technical investigations, and ensure network stability through advanced troubleshooting and strong solution ownership.
We are looking for a Solution Architect (Support) to join our Customer Support organization and deliver high-quality support services for Packet Core networks.
You will drive Customer Service Requests (CSRs), coordinate activities across support functions, and provide technical leadership during major incidents, emergency handling, and crisis situations.
The role requires strong knowledge of customer networks, operational processes, and Packet Core technologies, combined with the ability to work effectively with customers and global cross-functional teams.
What you will do
Develop and coordinate solutions to restore and maintain network stability.
Own and drive complex Customer Service Requests (CSRs) from initiation to closure, ensuring effective coordination and customer satisfaction.
Lead complex Packet Core network and node investigations, troubleshooting technical issues and identifying root causes.
Identify product, process, and service improvements and translate technical findings into clear requirements.
Escalate recurring problems, process deficiencies, and operational irregularities to relevant stakeholders.
Collaborate with engineers and cross-functional teams to share knowledge and improve troubleshooting efficiency.
Provide technical leadership during major incidents, emergency handling, customer escalations, and crisis situations.
Build strong customer relationships by understanding their network environment, priorities, and operational requirements.
Identify potential business opportunities arising from customer requirements and operational challenges.
Take end-to-end ownership of assigned solutions throughout investigation, resolution, and service improvement.
Apply relevant Solution Management and global support processes.
Create and maintain known solutions and technical knowledge articles.
The skills you bring
Excellent understanding of Packet Core architecture, EPC, call flows, session management, and mobility management.
Knowledge of PROPS-C or similar support/service-management frameworks.
Experience with First Office Application (FOA), Proof of Concept (PoC), or similar customer validation activities.
Strong communication, presentation, collaboration, and customer-facing consulting skills.
Ability to lead technical teams during complex investigations and critical customer situations.
Ability to work under pressure and align technical solutions with customer and business priorities.
Strong Ericsson Packet Core product knowledge, particularly EPG, SGSN-MME, PCC/PCG, PCRF (SAPC/CCPC), and DNS/IPWorks.
Excellent knowledge of virtualization and cloud technologies, including cloud-native environments, OpenStack, Kubernetes, and Docker.
Bachelor’s or Master’s Degree in Telecommunications, IT, Computer Science, or a related field.
10+ years of relevant telecommunications experience, with extensive Packet Core support, integration, or operations expertise.
Strong understanding of surrounding domains, including Circuit-Switched Core, IMS, and RAN.
Excellent knowledge of UNIX/Linux operating systems.
Experience with hardware/software installation, configuration, migration, and upgrades.
Strong troubleshooting, fault-finding, root-cause analysis, and problem-solving skills.
Strong IP networking knowledge, including routing, protocols, network design, and troubleshooting.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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Lagos State