Passenger Relations Officer
AI summary
Excel and Grace Consulting is hiring a professional and customer-focused Passenger Relations Officer in Lagos to manage passenger experiences, enquiries, complaints, and service coordination. The role requires an HND, 2–4 years of customer-service experience, and strong communication and conflict-resolution skills. The position is full-time with a monthly salary of NGN 300,000 plus travel allowance.
- Full-time role in Lagos with NGN 300,000 monthly salary
- Travel allowance included
- Requires HND and 2–4 years of customer-service experience
- Must currently reside in Lagos
- Focus on passenger enquiries, complaints, and service coordination
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 300,000 Monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in driver, call_center, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Passenger Relations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Excel and Grace Consulting and the role in Lagos.
- Add concrete examples related to driver, call_center, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Passenger Relations Officer role in driver, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Excel and Grace Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
E
Passenger Relations Officer
Excel and Grace Consulting
Management & Business Development
3 weeks ago
Easy apply
Lagos
Full Time
Recruitment
NGN
250,000 - 400,000
Share link
Share on WhatsApp
Share on LinkedIn
Share on Facebook
Share on Twitter
Share via SMS
Job summary
We are seeking a professional and customer-focused Passenger Relations Officer to manage passenger experiences, enquiries, complaints and service coordination.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Key Accountabilities
- :
- Attend to passenger enquiries, complaints and feedback professionally.
- Support smooth boarding, travel and passenger coordination.
- Coordinate with drivers and the Operations Team to resolve passenger issues.
- Provide timely updates on delays, schedule changes and other disruptions.
- Maintain strong passenger relationships and promote excellent customer service.
- Monitor passenger satisfaction and identify service improvement opportunities.
- Maintain accurate records and prepare passenger-relations reports.
Requirements
A minimum of an HND in a relevant field.
2–4 years’ experience in customer service, transportation, hospitality, travel or a related role.
Excellent communication, interpersonal, and problem-solving skills.
Strong emotional intelligence and conflict-resolution ability.
Professional, confident, and customer-focused.
Ability to work in a fast-paced operational environment.
Must currently reside in Lagos.
Location: Lagos
Remuneration: NGN
300,000 Monthly
Benefit:
Travel Allowance
Note:
Only candidates who meet the stated requirements and are currently based in Lagos will be considered.
Log In and Apply
Important safety tips
Do not make any payment without confirming with the Jobberman Customer Support Team.
If you think this advert is not genuine, please report it via the Report Job link below.
Report Job