Protection / CRM Officer
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CDHI is hiring a Protection / CRM Officer in Jakusko, Yobe State, for a WFP-supported Integrated Food System and Resilience Project. The role leads protection mainstreaming, safe programming, and community feedback/complaints systems across project sites. It is a full-time position reporting to the Project Manager.
- Full-time role with CDHI in Jakusko, Yobe State
- Focus on protection mainstreaming and safe programming
- Manage community complaints and feedback channels
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CDHI is hiring a Protection / CRM Officer in Jakusko, Yobe State, for a WFP-supported Integrated Food System and Resilience Project. The role leads protection mainstreaming, safe programming, and community feedback/complaints systems across project sites. It is a full-time position reporting to the Project Manager.
- Full-time role with CDHI in Jakusko, Yobe State
- Focus on protection mainstreaming and safe programming
- Manage community complaints and feedback channels
- Establish GBV referral pathways and train staff
- Reports to Project Manager and supervises support staff
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Source salary availableThe source lists Customer Service Representative Job at Global Pay Limited. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
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- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in YobeThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Protection / CRM Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Chabash Development and the role in Yobe.
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Interview preparation
- What experience makes you a strong fit for this Protection / CRM Officer role in security, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Yobe under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
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Original source description
Job Type: Full-time
Protection / CRM Officer Job at Chabash Development and Health Initiative (CDHI) | Jobgurus
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Protection / CRM Officer Job at Chabash Development and Health Initiative (CDHI)
The Chabash Development and Health Initiative (CDHI) is a women-led national NGO registered with the Corporate Affairs Commission (CAC/IT/NO 85190) and operational across Northeast and Northwest Nigeria. CDHI’s mission is to empower individuals and communities to live healthy, productive lives through integrated interventions in health, nutrition, protection, WASH, and livelihoods. CDHI partners with international organizations and government agencies to deliver sustainable and community-driven solutions that strengthen local systems and promote equity.
We are recruiting to fill the position below:
Job Position: Protection / CRM Officer
Job
Location: Jakusko, Yobe
Reports to: Project Manager
Supervises: Assistant, and Project Support Staff/Facilitators
Job Summary
The Protection/CRM (Complaints and Response Mechanism) Officer leads the technical integration of humanitarian protection principles, safe programming, and accountability systems under the WFP-supported Integrated Food System and Resilience Project implemented by Chabash Development and Health Initiative (CDHI) in Jakusko LGA, Yobe State.
The position ensures that all project activities—including agricultural support, Cash-for-Work (CfW) infrastructure projects, water resource development, and market initiatives—are safe, inclusive, transparent, and responsive to community needs.
The Officer oversees protection risk assessments, establishes localized Gender-Based Violence (GBV) referral pathways, and manages accessible, safe, and confidential community feedback and complaints channels.
Key Responsibilities
- Protection Mainstreaming & Risk Analysis: Conduct continuous protection and safety risk assessments across all project sites (including Cash-for-Work construction sites, solar irrigation hubs, distribution points, and processing centers) to identify, prevent, and mitigate risks of violence, exploitation, exclusion, and community tension.
- Management of CRM Channels: Establish, operationalize, and maintain transparent, safe, accessible, and confidential Complaints and Response Mechanisms (CRM)—including suggestion boxes, dedicated hotlines, and field-level help desks—tailored to the local socio-cultural context of Jakusko LGA.
- Feedback Processing & Resolution: Log, classify, investigate, and route community complaints, feedback, and inquiries according to established CDHI and WFP standard operating procedures, ensuring timely response and loop-closing with community members.
- GBV Risk Mitigation & Referral Pathways: Map existing GBV and protection service providers in Yobe State; establish clear, survivor-centered referral pathways and train project staff and field volunteers on safe, confidential handling and reporting of protection disclosures.
- Inclusion & Vulnerability Safeguarding: Monitor beneficiary targeting processes to ensure equitable access and non-discrimination against vulnerable groups, including female-headed households, persons with disabilities (PWDs), elderly community members, and marginalized households.
- Safe Working Environments: Work with engineering, agronomy, and enterprise teams to guarantee that Cash-for-Work sites maintain safe working hours, adequate shade, accessible water points, childcare solutions, and appropriate workloads for vulnerable community members.
- Capacity Building & Awareness: Deliver protection, child safeguarding, human rights, and CRM usage training to CDHI field staff, Project Management Committees (PMCs), community leadership, and local partners.
- Monitoring & Reporting: Track protection and accountability metrics, maintain confidential CRM databases, analyze feedback trends to inform adaptive project management, and produce monthly accountability and protection reports.
- Qualifications and
Experience
Must have 3–5 years of professional
managing protection, accountability/CRM, GBV risk mitigation, or human rights interventions within humanitarian or resilience programs in Northeast Nigeria.
Technical Knowledge: Deep expertise in Protection Mainstreaming frameworks, Do-No-Harm principles, IASC guidelines, Child Protection standards, survivor-centered GBV approaches, and WFP Accountability to Affected Populations (AAP) frameworks.
Community Engagement: Proven track record in community mobilization, setting up rural feedback systems, and engaging traditional leaders and vulnerable groups in complex or fragile environments.
Language & Context: Professional fluency in English and Hausa (knowledge of additional local languages spoken in Yobe State is highly desirable); strong familiarity with the local protection landscape and cultural dynamics of Jakusko LGA.
Core Competencies:
Expertise in establishing safe accountability channels, protection risk mapping, and Do-No-Harm operationalization.
Exceptional active listening, survivor-centered communication, and confidential case-handling skills.
Strong database management, data protection, and analytical reporting capabilities using tools like Excel or KoboToolbox.
Proven facilitation, mediation, and advocacy skills to engage local authority figures, community structures, and beneficiaries on sensitive protection matters.
Ability to work independently, maintain strict confidentiality, and solve field operational challenges adaptively.
Prevention of Sexual Exploitation and Abuse (PSEA):
Serve as the field-level technical lead for enforcing CDHI and WFP zero-tolerance policies on Sexual Exploitation, Abuse, and Harassment (PSEAH) across all project locations.
Conduct continuous community PSEA awareness campaigns, ensuring community members, Cash-for-Work laborers, and market actors know that all project assistance, inputs, and work opportunities are free and must never be exchanged for favors or sexual acts.
Manage dedicated, safe, and confidential PSEA reporting channels within the overall CRM architecture, ensuring immediate, highly confidential escalation of sensitive cases to organizational PSEA focal points and management.
Routinely audit activity points, input distributions, and work sites to ensure environments do not expose women, adolescent girls, or vulnerable groups to exploitation or coercion.
Compliance & Ethics:
Adhere strictly to core humanitarian principles, SPHERE standards, Do-No-Harm practices, and WFP Accountability to Affected Populations (AAP) standards.
Guarantee absolute confidentiality, data privacy, and data security for all feedback records, survivor cases, protection disclosures, and beneficiary registration data.
Respect local traditional customs, religious values, and community leadership structures while upholding universal standards of human dignity, equality, and non-discrimination.
Note
Women are strongly encouraged to apply.
Comply fully with CDHI’s internal policies regarding code of conduct, anti-fraud, child protection, and conflict-sensitive programming.
Click here to Apply
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Education
Bachelor’s Degree or Higher National Diploma (HND) in Protection/Human Rights, International Law, Social Work, Psychology, Sociology, Development Studies, or a closely related field.