Quality Assurance Officer, Stanbic IBTC Pension Managers
AI job insight
Stanbic IBTC Bank is hiring a Quality Assurance Officer for Stanbic IBTC Pension Managers to monitor, evaluate and improve administrative processes, services and outputs. The role focuses on compliance, SLA/KPI monitoring, audits, process improvement and stakeholder satisfaction across the pension business.
- QA role focused on compliance, audits and continuous improvement
- Requires 3 years experience in QA, operations, audit or related functions
- Bachelor's degree in Business Administration, Economics, Accounting or related field
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Stanbic IBTC Bank is hiring a Quality Assurance Officer for Stanbic IBTC Pension Managers to monitor, evaluate and improve administrative processes, services and outputs. The role focuses on compliance, SLA/KPI monitoring, audits, process improvement and stakeholder satisfaction across the pension business.
- QA role focused on compliance, audits and continuous improvement
- Requires 3 years experience in QA, operations, audit or related functions
- Bachelor's degree in Business Administration, Economics, Accounting or related field
- Pension or financial services knowledge is an advantage
- Online application via the job portal
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, quality assuranceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NigeriaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Quality Assurance Officer, Stanbic IBTC Pension Managers evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Stanbic IBTC Bank and the role in Nigeria.
- Add concrete examples related to internship, entregador, quality assurance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Quality Assurance Officer, Stanbic IBTC Pension Managers role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nigeria under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Stanbic IBTC Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
The Quality Assurance Officer will be responsible for monitoring, evaluating, and improving administrative processes, services, and outputs.
The role ensures compliance with policies, service standards, internal controls, and regulatory requirements while championing continuous improvement initiatives that enhance stakeholder satisfaction and operational efficiency.
Key Responsibilities
- Support internal and external audits through effective documentation and reporting.
- Ensure administrative procedures, SOPs, and policies remain current and properly documented.
- Monitor vendor performance against agreed service standards and contractual obligations.
- Monitor adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Support quality awareness initiatives and staff training on compliance requirements and service excellence.
- Conduct periodic reviews of administrative processes to ensure compliance with approved policies, procedures, and service standards.
- Prepare quality assurance reports, dashboards, and performance analytics.
- Review workflows to identify opportunities for process optimization and automation.
- Conduct root cause analysis of service failures, complaints, and operational errors.
- Identify process gaps, non-compliance issues, and recommend corrective actions.
- Collect and analyze stakeholder feedback to improve service delivery.
Qualifications
- Bachelor's Degree
- i
- n Business Administration, Economics, Accounting, Management, or a related discipline.
- Experience Required:
- Strong analytical, reporting, and problem-solving skills.
- 3 years experience in Quality Assurance, Administration, Operations, Audit, Risk Management, Process Improvement, Procurement, or Facility Management.
- Knowledge of the pension, financial services, or related sectors will be an advantage.
- Working knowledge of quality management principles and operational excellence practices.
- Knowledge of SAP or other procurement/enterprise systems.
- Understanding of corporate governance, compliance, and audit frameworks.
- Additional Information:
- Behavioural Competencies:
- Interacting with People
- Providing Insights
- Team Working
- Upholding Standards
- Interpreting Data
- Technical Competencies:
- Quality Management
- Data Management (Administration)
- Project Management (Project Mgmt)
- Quality Control
- How to Apply
- Interested and qualified candidates should:
- Click here to apply online
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