Job in Nigeria
Regional Service Manager
AI job insight
AI job insight
Regional Service Manager role with SIMS Nigeria Limited in Nigeria, with two openings advertised. The manager will oversee after-sales service centres, regional performance, technical teams, warranty claims, spare-parts coordination, customer complaints and operating-cost control.
- Two openings are advertised for SIMS Nigeria Limited.
- Leads service centre managers, supervisors and technical teams across a region.
- Tracks turnaround time, first-time fix rate, customer satisfaction and repair quality.
Source Jobzilla Nigeria
Salary Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
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StateNot specifiedCityNot specifiedContractOtherPosted2026-10-27Close dateNot specifiedExperienceNot specifiedSourceJobzilla Nigeria
regional service managerafter-sales serviceservice operationsservice centre managementteam leadershipwarranty administrationKPI managementcost controlsenior managementNigeriasalesfactory
AI summary
Regional Service Manager role with SIMS Nigeria Limited in Nigeria, with two openings advertised. The manager will oversee after-sales service centres, regional performance, technical teams, warranty claims, spare-parts coordination, customer complaints and operating-cost control.
- Two openings are advertised for SIMS Nigeria Limited.
- Leads service centre managers, supervisors and technical teams across a region.
- Tracks turnaround time, first-time fix rate, customer satisfaction and repair quality.
- Manages warranty claims, spare-parts coordination, complaints and process improvement.
- Partners with sales, customer service, logistics and warehouse teams.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NigeriaThe vacancy is associated with this location.
- UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Regional Service Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to SIMS Nigeria Limited and the role in Nigeria.
- Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Regional Service Manager role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nigeria under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research SIMS Nigeria Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The role involves supervising Service Centre Managers and Supervisors, monitoring regional performance, managing warranty processes, coordinating spare parts availability, and ensuring compliance with company policies and manufacturer standards.
The Regional Service Manager is responsible for overseeing after-sales service operations across assigned regions, ensuring consistent service quality, efficient service centre operations, timely repairs, and high customer satisfaction.
Key Responsibilities
- Service Performance Monitoring: Track regional service KPIs, including turnaround time, first-time fix rate, customer satisfaction, repair quality, and outstanding service requests, implementing corrective actions where necessary.
- Team Leadership: Supervise Service Centre Managers, Supervisors, and technical teams, providing guidance, performance monitoring, and coaching to improve productivity and service delivery.
- Training and Technical Development: Identify training needs across regional service teams and coordinate technical training, coaching, and knowledge-sharing initiatives to improve staff competence.
- Warranty Administration: Ensure proper warranty verification, documentation, claims processing, and compliance with manufacturer requirements and company policies.
- Regional Service Operations: Oversee service centres within the assigned region, ensuring efficient repair operations, timely resolution of service requests, and consistent adherence to company standards.
- Compliance and Process Improvement: Ensure service centres comply with company procedures, safety standards, and manufacturer guidelines. Review operational processes and implement improvements to reduce repeat repairs and service backlogs.
- Customer Complaint Management: Oversee escalated customer complaints across the region, coordinate timely resolutions, and implement measures to prevent recurring service issues.
- Operational Planning and Cost Control: Develop regional service plans, monitor operating expenses, optimise resource utilisation, and identify opportunities to improve operational efficiency.
- Cross-Functional Collaboration: Collaborate with Sales, Customer Service, Logistics, Warehouse, and other relevant departments to resolve operational challenges and strengthen the overall customer experience.
- Spare Parts Coordination: Work with the Spare Parts and Warehouse teams to ensure adequate availability of critical components, minimise repair delays, and maintain effective control of spare parts consumption.
- Technical Quality Assurance: Ensure that repairs, installations, and maintenance activities meet manufacturer specifications, technical standards, and approved quality procedures.
- Reporting and Management Updates: Prepare periodic regional performance reports covering service volumes, repair turnaround time, customer satisfaction, warranty claims, spare parts usage, costs, and team performance.
- Key Requirements
- Proficiency in Microsoft Office and ERP or service management systems.
- Proven experience managing multiple service centres, technical teams, and regional service operations.
- At least 3-4years' experience in a managerial or regional supervisory role.
- Willingness to travel regularly across assigned regions.
- Excellent communication, reporting, and stakeholder management skills.
- Strong leadership, analytical, problem-solving, and decision-making skills.
- Good understanding of warranty administration, spare parts management, repair quality control, and service-level standards.
- Bachelor's Degree or HND in Electrical/Electronic Engineering, Mechanical Engineering, or a related technical discipline.
- Strong knowledge of consumer electronics and home appliances, including air conditioners, refrigerators, washing machines, and televisions.
- Minimum of 7 years' experience in after-sales service operations, preferably within the consumer electronics or home appliances industry.
- How to Apply
- Interested and qualified candidates should send their CV to
- :
- [email protected]
- using the Job Title and Location as the subject of the email.
- Application Deadline:
- 16th November, 2026.
- View all Jobs in Nigeria
- Aba and 2 other locations
- Aba
- ,
- Rivers State
- ,
- Abuja
- Regional Service Manager job vacancies in Nigeria
Source and provenanceSource: Jobzilla Nigeria. Last checked: 2026-10-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.