Relationship Manager
AI summary
Qore - Appzone Limited is hiring a Relationship Manager to serve as the first point of contact for customer operational issues, manage ticket lifecycles on a service desk platform, and support client engagement through proactive communication and escalation. The role requires 2+ years of B2B relationship or customer support experience and proficiency with ticketing tools. Application deadline is 31st December 2026.
- First point of contact for all customer operational issues and requests
- Manage ticket logging, categorisation, prioritisation, and tracking on a service desk platform
- 2+ years experience in B2B Relationship Management, Customer Support, or Technical Support required
- BSc in Accounting or a numerate discipline is preferred
- Proficiency with Freshdesk, Zoho Desk, or similar platforms expected
- Application deadline: 31st December 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in internship, relationship management, customer supportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Relationship Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Qore - Appzone Limited and the role in Not specified.
- Add concrete examples related to internship, relationship management, customer support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-12-31.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline is available: 2026-12-31
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Relationship Manager role in internship, relationship management?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Qore - Appzone Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Coordinate with Product Support and Engineering for deeper investigations on complex issues.
Serve as the first point of contact for all customer operational issues and requests.
Log, categorise, prioritise, and track cases on the service desk platform with proper categorisation, reproducible issue detail, and correct routing.
Participate in daily and weekly service review cadences and contribute to operational reporting.
Maintain up-to-date client records including contact details, product subscriptions, and interaction history.
Maintain proactive communication with customers throughout the resolution lifecycle, providing timely status updates and expected resolution timelines.
Ensure clean escalation and closure notes for every ticket.
Flag recurring or systemic issues to the RM Team Lead for escalation and root cause analysis.
Surface client sentiment, recurring pain points, and operational insights to the CSM team to support strategic engagement.
Key Outcomes / KPIs
Customer communication quality and timeliness.
SLA adherence – response and resolution targets met consistently.
Volume of open vs. closed tickets per reporting period.
First-contact resolution rate (where applicable).
Ticket quality – proper categorization, reproducible issue detail, correct routing.
Internal escalation response time and follow-through rate.
Requirements
- Strong problem-solving and communication skills with familiarity with ticketing tools and service processes (ITIL-aligned discipline).
- 2+ years of experience in B2B Relationship Management, Customer Support, Customer Success, Customer Relations, Customer Experience, Customer Operations, Technical Support, or Product Support role.
- BSc in Accounting / Accountancy or a similar numerate discipline will be preferred.
- Proficiency with service desk/ticketing platforms (e.g., Freshdesk, Zoho Desk, or similar).
- Ability to handle pressure and manage multiple customers concurrently.
- How to Apply
- Interested and qualified candidates should:
- Click here to apply online
- Application Deadline:
- 31st December, 2026.
- View all Jobs in Nigeria
- Lagos State
- Relationship Manager job vacancies in Nigeria