Retail Operations Officer
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M-KOPA Nigeria is hiring a Retail Operations Officer in Benin City, Edo, to lead daily retail operations across shops, depots, and stock points. The hybrid role reports to the Regional Retail Team Lead and involves coaching staff, managing stock reconciliations, phone repair logistics, and retail KPIs within a fast-growing African FinTech platform.
- Hybrid role based in Benin City, Edo State
- Reports to the Regional Retail Team Lead and supervises Stock Controllers and Shop Assistants
- Requires 2+ years in a team leadership role and 3-5 years in retail operations or supply chain
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M-KOPA Nigeria is hiring a Retail Operations Officer in Benin City, Edo, to lead daily retail operations across shops, depots, and stock points. The hybrid role reports to the Regional Retail Team Lead and involves coaching staff, managing stock reconciliations, phone repair logistics, and retail KPIs within a fast-growing African FinTech platform.
- Hybrid role based in Benin City, Edo State
- Reports to the Regional Retail Team Lead and supervises Stock Controllers and Shop Assistants
- Requires 2+ years in a team leadership role and 3-5 years in retail operations or supply chain
- Involves stock reconciliations, reverse logistics, and aged stock returns
- FinTech environment focused on digital and financial inclusion across Africa
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progres…. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Benin CityThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Retail Operations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to M-KOPA Nigeria (Hybrid) and the role in Benin City.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Retail Operations Officer role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Benin City under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research M-KOPA Nigeria (Hybrid) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Retail Operations Officer (Benin) at M-KOPA Nigeria (Hybrid)
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Oct 12, 2026, 6:17 AM
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M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
We are recruiting to fill the position below:
Job Title: Retail Operations Officer
Location: : Benin, Edo (Hybrid)
About the job
We are looking for a Retail Operations Officer in Benin City to join our Retail group; as we scale up and drive digital and financial inclusion across our markets.
The role
You will report to the Regional Retail Team Lead and lead Stock Controllers and Shop Assistants.
You will run day-to-day retail operations across an assigned state, keeping shops, depots and stock points accurate, compliant and ready to serve customers.
This is a hybrid role, you would be working from our offices in Nigeria, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. You will be reporting to the Retail Manager
.
What You'll Do
Lead, coach and train Retail Coordinators, Stock Controllers and Shop Assistants on processes, products, systems and service standards.
Manage phone repair logistics so devices reach repair centres and return to customers within agreed SLAs.
Manage stock reconciliations, replenish understocked SKUs, and keep every active and newly onboarded DSR within approved minimum and maximum stock levels.
Oversee daily operations across retail shops, depots and stock points to keep service smooth and consistent.
Monitor retail KPIs, run regular shop inspections, drive corrective action, and work with Sales, Supply Chain, Repairs and Customer Service on improvements.
Coordinate aged stock returns, reallocations and lost phone reporting, and make sure reverse logistics procedures are followed.
What You'll Need
Minimum of 2 years’ experience in a supervisory or team leadership role.
Confidence with retail management systems, inventory tools and Microsoft Office, especially Excel.
3–5 years of experience in retail operations, logistics, supply chain, inventory management or field operations.
Proven experience managing inventory, stock reconciliation, reverse logistics and retail operations across multiple locations.
The honest part:
You will be covering multiple locations, chasing stock discrepancies, and handling repair and customer issues as they come up.
This is a hands-on role.
The days are rarely identical, and the detail matters. If you like seeing the direct result of tidy operations, you will do well here.
What makes this different:
This one follows the device the whole way: from stock point to DSR to customer, and back through repairs when something goes wrong.
You will own that full loop, and your numbers show up directly in whether a customer gets their phone, and keeps it working.
Most retail operations roles stop at the shop door.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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