Rooms Division Manager
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Rooms Division Manager role at Four Points by Sheraton (Marriott International) in Ikot Ekpene, Akwa Ibom. The role oversees front office operations including Bell/Door Staff, Switchboard, and Guest Services, focusing on guest satisfaction, staff supervision, and financial performance.
- Hospitality management role with a globally recognised hotel brand (Marriott International)
- Location: Ikot Ekpene, Akwa Ibom State, Nigeria
- Manages front office teams: Bell/Door Staff, Switchboard, and Guest Services/Front Desk
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Rooms Division Manager role at Four Points by Sheraton (Marriott International) in Ikot Ekpene, Akwa Ibom. The role oversees front office operations including Bell/Door Staff, Switchboard, and Guest Services, focusing on guest satisfaction, staff supervision, and financial performance.
- Hospitality management role with a globally recognised hotel brand (Marriott International)
- Location: Ikot Ekpene, Akwa Ibom State, Nigeria
- Manages front office teams: Bell/Door Staff, Switchboard, and Guest Services/Front Desk
- Responsible for guest satisfaction, complaints handling, and operational standards
- Supervises staffing levels to meet guest service and financial objectives
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Akwa IbomThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Rooms Division Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Four Points by Sheraton - Marriott International and the role in Akwa Ibom.
- Add concrete examples related to hospitality, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Marriott; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Marriott
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Rooms Division Manager role in hospitality, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Akwa Ibom under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Four Points by Sheraton - Marriott International before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Rooms Division Manager at Four Points by Sheraton - Marriott International
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Oct 20, 2026, 5:03 AM
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Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.
We are recruiting to fill the position below:
Job Title: Rooms Division Manager
Job ID: 26136245
Location: Ikot Ekpene, Akwa Ibom
Career area: Rooms & Guest Services Operations
Job Summary
Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk.
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
Core Work Activities
Maintaining Guest Services and Front Desk Goals:
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Supporting Management of Front Desk Team:
Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Encourages and building mutual trust, respect, and cooperation among team members.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Serving as a role model to demonstrate appropriate behaviors.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Ensuring Exceptional Customer Service:
Sets a positive example for guest relations.
Responds to and handles guest problems and complaints.
Ensures employees understand customer service expectations and parameters.
Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
Empowers employees to provide excellent customer service.
Observes service behaviors of employees and provides feedback to individuals.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Interacts with guests to obtain feedback on product quality and service levels.
Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Managing Projects and Policies:
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Implements the customer recognition/service program, communicating and ensuring the process.
Supervises same day selling procedures to maximize room revenue and control property occupancy.
Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Supporting Human Resource Activities:
Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Participates in employee progressive discipline procedures.
Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Additional Responsibilities:
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Performs all duties at the Front Desk as necessary.
Runs Front Desk shifts whenever necessary.
Analyzes information and evaluating results to choose the best solution and solve problems.
Candidate Profile
Education and Experience:
High School Diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note:
This position is for Nigerian (local) only.
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Akwa Ibom State