Sales / Customer Service Representative
AI job insight
WhipSmart is hiring a full-time, hybrid Sales / Customer Service Representative in Surelere, Lagos, working Monday through Saturday. The role involves handling enquiries, promoting and selling products, processing orders, coordinating fulfilment, maintaining customer relationships, and meeting sales targets. An HND in any relevant discipline is required, while previous sales or customer-service experience is advantageous.
- Full-time hybrid role in Surelere, Lagos, scheduled Monday through Saturday.
- Handles enquiries and sales via phone, WhatsApp, social media, and other channels.
- Processes orders, confirms payments, coordinates fulfilment, and maintains sales records.
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WhipSmart is hiring a full-time, hybrid Sales / Customer Service Representative in Surelere, Lagos, working Monday through Saturday. The role involves handling enquiries, promoting and selling products, processing orders, coordinating fulfilment, maintaining customer relationships, and meeting sales targets. An HND in any relevant discipline is required, while previous sales or customer-service experience is advantageous.
- Full-time hybrid role in Surelere, Lagos, scheduled Monday through Saturday.
- Handles enquiries and sales via phone, WhatsApp, social media, and other channels.
- Processes orders, confirms payments, coordinates fulfilment, and maintains sales records.
- Minimum qualification is an HND in any relevant discipline.
- Prior sales, customer service, telemarketing, or retail experience is advantageous.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Sales / Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Whip Smart Service Providers Limited (WhipSmart) and the role in Lagos.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobNetworkNigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobNetworkNigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Sales / Customer Service Representative role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Whip Smart Service Providers Limited (WhipSmart) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Overview
Whip Smart Service Providers Limited (WhipSmart) is a Nigerian human resources and recruitment agency founded in 2018. Headquartered in Ikeja, Lagos with an additional office in Port Harcourt, the company provides corporate recruitment, domestic staffing, background checks, staff training, payroll support, and HR consultancy to businesses and individuals.
Job Position: Sales / Customer Service Representative
Job Location:
Surelere, Lagos
Employment Type: Full-time
Industry: Fashion, Crafts, and Retail
Work Mode: Hybrid
Working Days: Monday – Saturday
Job Summary
We are seeking a confident, customer-focused, and results-driven Sales and Customer Service Representative to join our team in the fashion, crafts, and retail industry. The ideal candidate will be responsible for attending to customer enquiries, promoting and selling our products, processing orders, and ensuring an excellent customer experience across our online and offline sales channels.
The successful candidate must be proactive, organised, persuasive, and able to work independently while meeting sales targets and maintaining positive customer relationships.
Job Responsibilities
Attend to customer enquiries via phone calls, WhatsApp, social media, and other communication channels.
Promote and sell the company’s fashion, craft, and retail products to prospective and existing customers.
Respond promptly and professionally to customer questions, complaints, and requests.
Process customer orders, confirm payments, and coordinate order fulfilment and delivery.
Follow up with prospective customers to convert enquiries into sales.
Build and maintain strong customer relationships to encourage repeat purchases and referrals.
Provide accurate information about products, pricing, availability, and promotions.
Maintain proper records of sales transactions, customer interactions, and follow-ups.
Meet assigned sales targets and contribute to the company’s overall revenue growth.
Monitor customer feedback and escalate complaints or issues when necessary.
Keep up with product updates, promotions, and relevant fashion and retail trends.
Maintain professionalism, punctuality, and productivity while working both remotely and in the office.
Job Qualifications
Minimum of an HND in any relevant discipline.
Previous experience in sales, customer service, telemarketing, or retail will be an added advantage.
Excellent verbal and written communication skills.
Strong persuasion, negotiation, and customer relationship management skills.
Ability to convert customer enquiries into actual sales.
Good knowledge of WhatsApp Business and social media platforms.
Basic computer skills and proficiency in Microsoft Office or Google Workspace.
Good organisational skills, attention to detail, and the ability to multitask.
Ability to work with minimal supervision in a hybrid work environment.
Willingness to work from Monday to Saturday and meet the required working hours.
Must be reliable, professional, target-driven, and eager to learn.
Salary: 120,000 per month.
How to Apply
Interested and qualified candidates should send their CV to:
[email protected]
using ”Sales and Customer Service Representative – Surulere” as the subject of the email.
Note
: Only shortlisted candidates will be contacted.
Tagged as: Customer Service, Sales