Senior Engineer, Core Support
AI summary
Flutterwave is hiring a Senior Engineer, Core Support in Lekki, Lagos on a full-time basis. The role combines technical reliability engineering with payment operations, requiring ownership of complex issue resolution, observability, automation, and cross-functional collaboration. Candidates should have at least 5 years of experience in application support, DevOps, SRE, or payment/technical operations, ideally in fintech.
- Full-time senior role based in Lekki, Lagos at Flutterwave
- Bridges customer experience and core payment infrastructure
- Leads resolution of high-severity technical issues and post-issue reviews
- Owns documentation, runbooks, and operational automation
- Monitors payment rail and provider success rates for routing decisions
- Minimum 5 years in Application Support, DevOps, SRE, or Payment/Technical Operations
AI job guide
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AI salary guide
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Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, technology, Software EngineeringThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Engineer, Core Support evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Flutterwave and the role in Lagos.
- Add concrete examples related to internship, technology, Software Engineering, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
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- Original source link available
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- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Senior Engineer, Core Support role in internship, technology?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Flutterwave before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Senior Engineer, Core Support
Job Type: Full-time
Senior Engineer, Core Support at Flutterwave
⏲
Sep 18, 2026, 9:03 AM
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View all Banking & Financial Services jobs
Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.
We are recruiting to fill the position below:
Location: Lekki, Lagos
The Role
You will work closely with engineering, product, operations and commercial teams to bridge the gap between customer
Experience
and core payment infrastructure, and you will be expected to mentor other engineers and own gaps in documentation, process, and coverage without needing to be asked.
This is a senior, largely autonomous role: you will diagnose and resolve complex technical issues, lead resolution of high-severity issues, and analyze transaction and provider performance to inform routing and reconciliation decision
Flutterwave is looking for a Senior Core Support Engineer to ensure the reliability, performance, and uptime of our cross-border payment platforms and to help drive the operational decisions that keep transaction processing stable across markets and rails.
in an Application Support, DevOps, Site Reliability, or Payment/Technical Operations role, ideally within fintech or high-volume transactional platforms, with demonstrated ownership of a domain or workstream
Bachelor's Degree in Computer Science, Software Engineering, or a related technical discipline
ITIL Practitioner/Intermediate (or equivalent AWS/GCP certification) preferred; prior
mentoring or leading within a support or operations team is a strong plus.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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Lagos State
Responsibilities
- include but are not limited to
- The role sits across two connected pillars: technical reliability and payment operations. Both are core to the position. This is not a purely technical support function.
- Pillar 1 - Technical Support & Reliability Engineering:
- Issue Resolution Leadership: Lead resolution of complex or high-severity technical issues, coordinate cross-functional input, and own post-issue reviews through to closed action items.
- Operational Automation: Identify repetitive friction points in support workflows and build script-based automations to eliminate routine manual tasks.
- Knowledge Management: Author clear technical documentation, runbooks, and integration guides; proactively identify and close documentation gaps; troubleshooting and tooling enthusiast.
- Technical Troubleshooting: Diagnose and resolve complex transaction processing issues, middleware anomalies, and integration faults across distributed microservices, owning resolution end-to-end rather than escalating by default.
- Observability & Monitoring: Use cloud-native logging and APM tools to monitor system health and catch potential anomalies before they escalate into outages.
- Pillar 2 - Payment Operations & Optimisation:
- Monitor payment rail and provider success rates, flagging anomalies for routing or provider review.
- Lead or co-lead cross-team post-issue reviews during reliability cadences, and own resulting action items through to completion.
- Process & Framework Ownership: Maintain and apply operational decision frameworks (e.g., transaction decision matrices, escalation criteria) that guide consistent resolution and escalation across the team.
- Transaction & Rail Analysis: Analyze transaction success rates and failure patterns across payment rails and providers, distinguishing isolated issues from systemic degradation.
- Provider Performance & Routing: Contribute performance and reliability data to provider scoring and routing-weight decisions, in partnership with engineering and ops leadership.
- Track, prioritize, and manage technical support tickets inside platforms like Jira and Happyfox within stipulated SLAs, including triage and mentorship on complex or escalated cases.
- Conduct database inquiries and log analysis to locate the root cause of failed transactions or settlement discrepancies.
- Perform routine health checks and performance monitoring on core production payment systems.
- Required competency and skillset to be a waver
- Minimum of 5 years of