Senior Officer, Client Acquisition & Retention
AI summary
EHA Clinics, a subsidiary of eHealth Africa, is hiring a Senior Officer, Client Acquisition & Retention in Lugbe, Abuja. The role focuses on building long-term customer relationships, driving conversions and retention, closing sales, and meeting revenue targets in the Client Relations department, reporting to the Client Relations Manager.
- Based in Lugbe, Abuja within the Client Relations department, reporting to the Client Relations Manager
- Focus on customer acquisition, retention, loyalty and revenue generation for the clinic
- Duties include closing sales, up-selling and cross-selling services, and meeting sales targets
- EHA Clinics is a technology-enabled healthcare network operating across Nigeria
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Officer, Client Acquisition & Retention evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to EHA Clinics and the role in Abuja.
- Add concrete examples related to sales, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
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- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Senior Officer, Client Acquisition & Retention role in sales, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research EHA Clinics before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Senior Officer, Client Acquisition & Retention at EHA Clinics
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Sep 25, 2026, 5:03 AM
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EHA Clinics, a subsidiary of eHealth Africa, is a health care network operating across Nigeria that provides high-quality, innovative, data-driven, and technology-enabled services. EHA Clinics delivers a comprehensive range of state of the art health care services in each location, e.g, general consultations, laboratory investigations, pharmaceuticals, annual medical checks, child wellness checks, ultrasonography, and specialized services (urgent care, telemedicine, home care, dental care, and ophthalmology).
We are recruiting to fill the position below:
Job Title: Senior Officer, Client Acquisition & Retention
Location: Lugbe, Abuja
Department: Client Relations
Reports to: Client Relations Manager
Mission Objective
The Client Relations department is on a mission to incorporate the principle of total quality to help customers and partners find the right services or products that meet their needs; ensure they are well served, have a great experience and exceed their expectations for a continuous patronage.
The Senior Officer, Client Acquisition & Retention will assist the Client Relations department in creating and developing long-term relationships with customers that will ensure retention, loyalty and generate revenue.
The Senior Officer, Client Acquisition & Retention will be required to ensure customer conversions and retention.
The Senior Officer, Client Acquisition & Retention should be an excellent communicator who is able to grasp customer needs and determine ways to fulfill them. The goal of the Senior Officer Client Acquisition and Retention will be to help the clinic safeguard our revenue and increase the number of our customers and retain them.
Duties and Responsibilities
Job Purpose
Creating plans to identify and address clients’ business needs Follow up on customers’ complaints and develop action plans to meet the identified needs, while liaising with concerned units for corrective action where necessary. Studying competition to retain customers Inform.
Diligently promote, follow up, close sales/deals, up-sell or cross-sell services and products. Promoting, following up, and closing sales/deals Work diligently to meet sales and revenue targets.
Engagement:
Collaborating with internal teams to address customer needs Ensuring service delivery meets agreed service level agreements and diagnosing and improving service delivery Optimizing customer lifecycle and enhancing effectiveness through technology
Work with the Client Relations Manager, on optimizing customer lifecycle.
Collecting client feedback and acting as a point of contact for complaints Continuously seeking ways to improve conversion, processes, and activities Act as point of contact for complaints and escalate complaints and/or feedback to the relevant departments promptly.
Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
Delivery:
Ensure both EHA Clinics and our clients adhere to contract terms.
Establishing productive relationships with prospects in assigned sectors
Assist in diagnosing service delivery problems and initiate actions to improve levels of service. Assist in enhancing effectiveness and efficiency through tech.
Ensuring adherence to contract terms and meeting sales and revenue targets
Targeted Specialized Knowledge
Minimum of 1 year of proven post NYSC-related experience as a Business Development Executive, Marketing Executive, Customer Success Officer or Client Service Officer.
Experience in the healthcare industry or pharmaceutical distribution industry will be a strong advantage.
Background in sales and marketing.
Completion of compulsory National Youth Service Corps (NYSC) or exemption.
Proven track record of meeting and exceeding targets.
Minimum of Bachelor's Degree in Marketing, Business Administration, or related field.
Remuneration
NGN 169,344 Monthly Gross.
Other Benefits:
Health Coverage Benefit
13th Month
Performance Bonus
Annual Skills Assessment.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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