Job in Nigeria
Service Manager
AI job insight
AI job insight
SIMS Nigeria Limited is hiring a Service Manager to oversee after-sales operations for consumer electronics. The role covers service-centre performance, repair and maintenance, spare-parts coordination, warranty administration, customer complaints, and team leadership.
- Two openings are advertised for the Service Manager role.
- Oversee daily after-sales service, diagnostics, repairs, and maintenance.
- Coordinate spare parts, warranty claims, customer complaints, and reporting.
Source Jobzilla Nigeria
Salary Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
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StateNot specifiedCityNot specifiedContractOtherPosted2026-10-27Close dateNot specifiedExperienceNot specifiedSourceJobzilla Nigeria
Service ManagerAfter-sales operationsConsumer electronicsService centre managementTeam leadershipOperations managementNigeriasalesfactorycall_centerentregadorarmazem
AI summary
SIMS Nigeria Limited is hiring a Service Manager to oversee after-sales operations for consumer electronics. The role covers service-centre performance, repair and maintenance, spare-parts coordination, warranty administration, customer complaints, and team leadership.
- Two openings are advertised for the Service Manager role.
- Oversee daily after-sales service, diagnostics, repairs, and maintenance.
- Coordinate spare parts, warranty claims, customer complaints, and reporting.
- Supervise, coach, and evaluate supervisors, technicians, and service staff.
- Improve service processes, turnaround times, costs, quality, and customer satisfaction.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, factory, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NigeriaThe vacancy is associated with this location.
- UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Service Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to SIMS Nigeria Limited and the role in Nigeria.
- Add concrete examples related to sales, factory, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Service Manager role in sales, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nigeria under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research SIMS Nigeria Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The role involves managing service centre personnel, monitoring operational performance, coordinating spare parts availability, and ensuring compliance with company policies and manufacturer standards.
The Service Manager is responsible for overseeing the company's after-sales service operations, ensuring efficient repair and maintenance of consumer electronics, timely resolution of customer complaints, effective warranty administration, and high standards of customer satisfaction.
Key Responsibilities
- Reporting and Documentation: Prepare periodic reports on service activities, repair turnaround time, customer complaints, warranty claims, spare parts usage, and team performance.
- Process Improvement: Identify opportunities to improve service processes, reduce operating costs, minimize repair backlogs, and enhance the overall customer experience.
- Spare Parts Coordination: Work with the spare parts and warehouse teams to ensure the timely availability of components required for repairs and minimize service delays.
- Performance Monitoring: Track service centre performance against established targets, identify operational gaps, and implement corrective measures to improve efficiency.
- Team Leadership: Supervise, coach, and evaluate service centre supervisors, technicians, and other service personnel to improve productivity, technical competence, and service delivery.
- Service Operations Management: Oversee daily service centre activities, ensuring efficient product diagnosis, repairs, maintenance, and timely resolution of service requests.
- Cross-Functional Collaboration: Work closely with Sales, Warehouse, Spare Parts, Customer Service, and other relevant departments to resolve service-related issues and improve operational coordination.
- Customer Satisfaction: Monitor customer complaints, service escalations, and feedback to ensure prompt resolution and consistently high customer satisfaction.
- Quality Assurance: Ensure repairs meet technical specifications, manufacturer guidelines, and company quality standards while minimizing repeat repairs and product returns.
- Warranty Administration: Ensure proper processing of warranty claims, accurate service documentation, and compliance with manufacturer warranty policies and procedures.
- Key Requirements
- Proven experience managing service centres, technical teams, or after-sales support operations.
- Good understanding of consumer electronics, including air conditioners, refrigerators, washing machines, televisions, and other home appliances.
- Minimum of 6years' relevant experience in after-sales service operations, preferably within the consumer electronics industry.
- Ability to analyse operational data, prepare reports, and make informed decisions.
- Strong leadership, problem-solving, communication, and customer relationship management skills.
- Willingness to travel to branches or service centres when required.
- Proficiency in Microsoft Office and experience using ERP or service management systems.
- Knowledge of warranty management, repair procedures, spare parts coordination, and service quality control.
- Bachelor's Degree or HND in Electrical/Electronic Engineering, Mechanical Engineering, or a related technical discipline.
- How to Apply
- Interested and qualified candidates should send their CV to:
- [email protected]
- using the Job Title and Location as the subject of the email.
- Application Deadline:
- 16th November, 2026.
- View all Jobs in Nigeria
- Lagos State and 1 other location
- Lagos State
- ,
- Victoria Island
- Service Manager job vacancies in Nigeria
Source and provenanceSource: Jobzilla Nigeria. Last checked: 2026-10-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.