Service Manager

SIMS Nigeria Limited Nigeria Other Posted 2026-10-28

AI job insight

SIMS Nigeria Limited is seeking a Service Manager to oversee after-sales service operations for consumer electronics. The role covers repairs and maintenance, team leadership, warranty claims, spare-parts coordination, performance reporting and service-process improvement.

Oversees daily service-centre diagnosis, repairs and maintenance
Leads supervisors, technicians and other service personnel
Manages warranty claims, service documentation and customer escalations

Source Jobgurus Nigeria Salary Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

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StateNot specifiedCityNot specifiedContractOtherPosted2026-10-28Close dateNot specifiedExperienceNot specifiedSourceJobgurus Nigeria

service managerafter-sales serviceconsumer electronicsservice operationsteam leadershipwarranty administrationengineeringNigeriasalesretailfactorycall_center

AI summary

Oversees daily service-centre diagnosis, repairs and maintenance
Leads supervisors, technicians and other service personnel
Manages warranty claims, service documentation and customer escalations
Coordinates spare parts with warehouse and sales teams
Tracks service-centre performance, turnaround times and repeat repairs

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AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
PreferredPractical evidence in sales, retail, factoryThe tags and summary point to skills connected with this role.
RequiredAvailability to work in NigeriaThe vacancy is associated with this location.
UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

Likely requiredUpdated CV
Role specificCover letter or short employer message
OptionalProfessional references
Role specificAcademic or professional certificates
VerifyID or passport only after verifying the employer

Application tips for this job

Place your strongest Service Manager evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to SIMS Nigeria Limited and the role in Nigeria.
Add concrete examples related to sales, retail, factory, ideally with measurable outcomes or clear responsibilities.
Follow the instructions from Jobgurus Nigeria; avoid sending documents to unofficial contacts or copied links.
Confirm the deadline, interview location and employer contact before sharing personal documents.
Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

Jobgurus Nigeria
Original source link available
Application method is clear
Deadline not specified

No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

What experience makes you a strong fit for this Service Manager role in sales, retail?
How have you handled responsibilities similar to those in this job post?
Are you available to work in Nigeria under the listed contract or schedule?

Prepare examples with clear responsibilities, tools used and measurable outcomes.
Review the source and research SIMS Nigeria Limited before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

Customer Service Jobs In Nigeria Jobs in Not specified Sales jobs in Nigeria More jobs at SIMS Nigeria Limited More jobs from Jobgurus Nigeria

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Original source description

The Service Manager is responsible for overseeing the company's after-sales service operations, ensuring efficient repair and maintenance of consumer electronics, timely resolution of customer complaints, effective warranty administration, and high standards of customer satisfaction.

The role involves managing service centre personnel, monitoring operational performance, coordinating spare parts availability, and ensuring compliance with company policies and manufacturer standards.

Key Responsibilities

Service Operations Management: Oversee daily service centre activities, ensuring efficient product diagnosis, repairs, maintenance, and timely resolution of service requests.
Team Leadership: Supervise, coach, and evaluate service centre supervisors, technicians, and other service personnel to improve productivity, technical competence, and service delivery.
Customer Satisfaction: Monitor customer complaints, service escalations, and feedback to ensure prompt resolution and consistently high customer satisfaction.
Warranty Administration: Ensure proper processing of warranty claims, accurate service documentation, and compliance with manufacturer warranty policies and procedures.
Spare Parts Coordination: Work with the spare parts and warehouse teams to ensure the timely availability of components required for repairs and minimize service delays.
Performance Monitoring: Track service centre performance against established targets, identify operational gaps, and implement corrective measures to improve efficiency.
Quality Assurance: Ensure repairs meet technical specifications, manufacturer guidelines, and company quality standards while minimizing repeat repairs and product returns.
Reporting and Documentation: Prepare periodic reports on service activities, repair turnaround time, customer complaints, warranty claims, spare parts usage, and team performance.
Process Improvement: Identify opportunities to improve service processes, reduce operating costs, minimize repair backlogs, and enhance the overall customer experience.
Cross-Functional Collaboration: Work closely with Sales, Warehouse, Spare Parts, Customer Service, and other relevant departments to resolve service-related issues and improve operational coordination.
Key Requirements
Bachelor's Degree or HND in Electrical/Electronic Engineering, Mechanical Engineering, or a related technical discipline.
Minimum of 6 years of relevant experience in after-sales service operations, preferably within the consumer electronics industry.
Proven experience managing service centres, technical teams, or after-sales support operations.
Good understanding of consumer electronics, including air conditioners, refrigerators, washing machines, televisions, and other home appliances.
Knowledge of warranty management, repair procedures, spare parts coordination, and service quality control.
Strong leadership, problem-solving, communication, and customer relationship management skills.
Proficiency in Microsoft Office and experience using ERP or service management systems.
Ability to analyse operational data, prepare reports, and make informed decisions.
Willingness to travel to branches or service centres when required.

Method of Application

Interested and qualified candidates should send their CV to:
[email protected]
using the Job Position and Location as the subject of the
Click here to Apply
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Source and provenanceSource: Jobgurus Nigeria. Last checked: 2026-10-28.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.

Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.