Service Quality Assurance Officer
AI job insight
UBA is recruiting a full-time, on-site Service Quality Assurance Officer in Lagos to improve customer experience and service compliance. The role covers quality reporting, feedback analysis, channel checks, audits, corrective actions, training and coaching.
- Full-time, on-site position in Lagos State, Nigeria.
- Prepare quality reports, analyze customer feedback and conduct quality checks across service channels.
- Work with branch and operations teams on service improvements, corrective actions, training and coaching.
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UBA is recruiting a full-time, on-site Service Quality Assurance Officer in Lagos to improve customer experience and service compliance. The role covers quality reporting, feedback analysis, channel checks, audits, corrective actions, training and coaching.
- Full-time, on-site position in Lagos State, Nigeria.
- Prepare quality reports, analyze customer feedback and conduct quality checks across service channels.
- Work with branch and operations teams on service improvements, corrective actions, training and coaching.
- Monitor customer interactions, processes and transactions against UBA standards and regulatory requirements.
- Requires quality management, auditing, data analysis, reporting, root-cause analysis and communication.
- A Bachelor’s degree in Business or Finance is listed; banking experience is an advantage and GMP familiarity is requested.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Service Quality Assurance Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to United Bank for Africa Plc (UBA) and the role in Lagos.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Service Quality Assurance Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research United Bank for Africa Plc (UBA) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Service Quality Assurance Officer at United Bank for Africa Plc (UBA)
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Oct 28, 2026, 8:05 AM
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View all Banking & Financial Services jobs
United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
We are recruiting to fill the position below:
Job Title: Service Quality Assurance Officer
Location: : Lagos
Role Description
The role involves preparing quality reports, analyzing trends in customer feedback, collaborating with branch and operations teams to enhance service delivery, and participating in internal audits related to customer experience.
The position also supports training and coaching initiatives to promote consistent, high-quality service across the organization.
The Service Quality Assurance role is a full-time, on-site position based in Lagos State, Nigeria.
. Responsibilities include conducting regular quality checks across channels, identifying service gaps, recommending improvements, and supporting the implementation of corrective actions.
The individual in this role will monitor and evaluate customer service interactions, processes, and transactions to ensure adherence to UBA’s service standards and regulatory requirements
Qualifications
- Candidates should have experience in Quality Management and Quality Auditing, including process reviews, documentation, and compliance monitoring.
- Candidates should demonstrate analytical and problem-solving skills, with proficiency in data analysis, reporting tools, and root cause analysis.
- Previous experience in banking, financial services, or customer service quality roles is an advantage, as is familiarity with regulatory and risk requirements in the financial sector.
- Candidates should have excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and provide constructive feedback.
- Candidates should be familiar with Good Manufacturing Practice (GMP) or equivalent structured quality frameworks, and be able to adapt such principles to service environments.
- A Bachelor’s Degree in Business, Finance, Quality Management, or a related field is preferred, along with relevant professional certifications in quality or service management.
- Candidates should possess strong skills in Quality Assurance and Quality Control, with the ability to design and apply service quality standards and metrics.
- How to Apply
- Interested and qualified candidates should:
- Click here to apply online
- View all Jobs in Nigeria
- Lagos State