Support & Integration Engineer
AI summary
Kredete is hiring a Support & Integration Engineer in Lagos to own technical support, investigate failed transactions, and support live API integrations for the Glovo platform. The role involves triaging issues, diagnosing client integration problems, shipping small backend fixes, and improving internal tooling. A BA/BSc/HND qualification is required.
- Own the technical support queue and perform end-to-end transaction investigations
- Diagnose and advise clients on API integration issues with specific examples
- Ship small backend fixes and write regression tests yourself
- Full-time role based in Lagos, Nigeria
- Qualification required: BA/BSc/HND
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in security, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Support & Integration Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kredete and the role in Not specified.
- Add concrete examples related to security, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Support & Integration Engineer role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kredete before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Glovo - We are a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America, and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the...
Support & Integration Engineer
Job Type: Full Time
Qualifications
BA/BSc/HND
Experience
Location: Lagos
Job Field: ICT / Computer
What You'll Do
Production support and investigation
Own the technical support queue: triage incoming issues, establish severity, and set expectations with the client
Investigate failed, stuck, or missing transactions end to end — request logs, session traces, transaction records, provider calls, webhook deliveries — and produce a clear root cause
Distinguish client integration errors from platform defects, and say so plainly with the evidence behind it
Reproduce reported defects, isolate the cause, and hand engineering a report they can act on without re-investigating
Validate fixes once shipped and close the loop with the client
Supporting live integrations
Diagnose problems in clients’ existing API integrations — malformed requests, missed callbacks, incorrect retry handling, stale credentials
Advise clients on correct API usage when their implementation is the cause, with specific examples rather than a link to the docs
Keep API documentation and troubleshooting guides accurate as the platform changes, and correct them when a support ticket proves they were wrong
Working across teams
Translate client problems into engineering tickets with reproduction steps, impact, and affected records — and translate engineering answers back into language a client’s team can act on
Escalate production incidents, coordinate the response, and keep affected clients updated
Feed recurring issues back into the product — the same ticket arriving three times is a product problem, and you are the one who surfaces it
Write and maintain internal runbooks so common issues stop requiring an engineer
Hands-on fixes
Ship small backend fixes yourself — validation gaps, unclear error messages, misleading statuses, data corrections
Write the regression test that proves the issue is actually fixed
Improve internal tooling and admin surfaces that make investigation faster for the whole
Who You Are
Proficiency in NestJS and TypeScript; Go (Golang) is valuable
Profound knowledge of MongoDB and Mongoose ODM, including writing your own queries and aggregations to investigate data; SQL and PostgreSQL are a major need
Comfortable reading and debugging a large production codebase you did not write — the single most important skill in this role
Able to design and consume RESTful APIs, and to explain them to a client’s developer in plain terms
Proficient with unit testing frameworks, with a commitment to test-driven development and code reliability
Strong knowledge of design patterns, and of implementing security and data protection measures
Understanding of asynchronous programming and event-driven architecture — and of why a message can arrive twice, late, or out of order
with version control systems (e.g. Git), and the ability to write clean, maintainable code and take part in code review
Comfortable in the terminal, with logs, and with API tooling
Check how your CV aligns with this job
Method of Application
- Interested and qualified? Go to
- Glovo on ats.rippling.com
- to apply
- Build your CV for free.
- Download in different templates.