Support & Integration Engineer
AI job insight
Kredete Limited is hiring a full-time Support & Integration Engineer in Lagos to investigate failed transactions, support clients using their cross-border payments API, triage support tickets, and ship small backend fixes. The role bridges client-facing technical support and internal engineering within a fintech serving African diaspora remittances and B2B payments.
- Full-time role based in Lagos with Kredete, a fintech enabling diaspora remittances and API-based cross-border payments
- Investigates failed or stuck transactions end to end across logs, traces, provider calls, and webhooks
- Supports live API integrations, diagnoses client-side issues, and keeps documentation accurate
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Kredete Limited is hiring a full-time Support & Integration Engineer in Lagos to investigate failed transactions, support clients using their cross-border payments API, triage support tickets, and ship small backend fixes. The role bridges client-facing technical support and internal engineering within a fintech serving African diaspora remittances and B2B payments.
- Full-time role based in Lagos with Kredete, a fintech enabling diaspora remittances and API-based cross-border payments
- Investigates failed or stuck transactions end to end across logs, traces, provider calls, and webhooks
- Supports live API integrations, diagnoses client-side issues, and keeps documentation accurate
- Triages the technical support queue, escalates incidents, and coordinates client and engineering responses
- Hands-on: ship small backend fixes, validation gaps, and tooling improvements, and write regression tests
- Translates recurring client problems into product feedback and engineering tickets
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in security, internship, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Support & Integration Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kredete Limited and the role in Lagos.
- Add concrete examples related to security, internship, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Support & Integration Engineer role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kredete Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Support & Integration Engineer at Kredete Limited
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Sep 21, 2026, 9:06 AM
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Kredete is a financial technology platform that helps African immigrants in the diaspora build credit through instant international money transfers to 22+ countries, with low fees. We also offer businesses an API-based infrastructure for secure and low-cost cross-border payments to many African countries.
We are recruiting to fill the position below:
Job Title: Support & Integration Engineer
Location: Lagos
Job type: Full-time
What you'll do
Production support and investigation:
Investigate failed, stuck, or missing transactions end to end — request logs, session traces, transaction records, provider calls, webhook deliveries — and produce a clear root cause
Distinguish client integration errors from platform defects, and say so plainly with the evidence behind it
Validate fixes once shipped and close the loop with the client
Own the technical support queue: triage incoming issues, establish severity, and set expectations with the client
Reproduce reported defects, isolate the cause, and hand engineering a report they can act on without re-investigating
Supporting live integrations:
Advise clients on correct API usage when their implementation is the cause, with specific examples rather than a link to the docs
Diagnose problems in clients’ existing API integrations — malformed requests, missed callbacks, incorrect retry handling, stale credentials
Keep API documentation and troubleshooting guides accurate as the platform changes, and correct them when a support ticket proves they were wrong
Working across teams:
Escalate production incidents, coordinate the response, and keep affected clients updated
Write and maintain internal runbooks so common issues stop requiring an engineer
Translate client problems into engineering tickets with reproduction steps, impact, and affected records — and translate engineering answers back into language a client’s team can act on
Feed recurring issues back into the product — the same ticket arriving three times is a product problem, and you are the one who surfaces it
Hands-on fixes:
Improve internal tooling and admin surfaces that make investigation faster for the whole
Ship small backend fixes yourself — validation gaps, unclear error messages, misleading statuses, data corrections
Write the regression test that proves the issue is actually fixed
Who You Are
Proficient with unit testing frameworks, with a commitment to test-driven development and code reliability
Profound knowledge of MongoDB and Mongoose ODM, including writing your own queries and aggregations to investigate data; SQL and PostgreSQL are a major need
Comfortable in the terminal, with logs, and with API tooling
Experience with version control systems (e.g. Git), and the ability to write clean, maintainable code and take part in code review
Comfortable reading and debugging a large production codebase you did not write — the single most important skill in this role
Understanding of asynchronous programming and event-driven architecture — and of why a message can arrive twice, late, or out of order
Proficiency in NestJS and TypeScript; Go (Golang) is valuable
Able to design and consume RESTful APIs, and to explain them to a client’s developer in plain terms
Strong knowledge of design patterns, and of implementing security and data protection measures
How to Apply
Interested and qualified candidates should:
Click here to apply online
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