Team Lead, Consumer Lending (Telesales)
AI summary
Source Microfinance Bank is hiring a Team Lead, Consumer Lending (Telesales) to drive consumer loan growth and lead a high-performing telesales team within the Credit Department. The role focuses on lead generation, sales performance management, cross-functional collaboration, and expanding the bank's consumer lending portfolio while maintaining credit and KYC standards.
- Lead and develop a high-performing telesales team within the Credit Department
- Drive minimum 100% team target achievement through performance management and coaching
- Build and manage a robust lead-generation pipeline for consumer lending
- Collaborate with Credit, Operations, Risk, IT, and Business Development teams
- Develop strategies to increase loan applications, conversions, and quality disbursements
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, finance, Sales ManagementThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Team Lead, Consumer Lending (Telesales) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Source Microfinance Bank and the role in Not specified.
- Add concrete examples related to sales, finance, Sales Management, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Team Lead, Consumer Lending (Telesales) role in sales, finance?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Source Microfinance Bank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The successful candidate will be responsible for driving consumer loan growth, leading and developing a high-performing telesales team, generating quality lending opportunities, and ensuring consistent achievement of business and credit targets.
We are seeking a highly driven and results-oriented Team Lead, Consumer Lending (Telesales) to lead our telesales function within the Credit Department.
Role Description
Analyse portfolio and sales performance to identify opportunities, weaknesses, and corrective actions.
Build and manage a robust lead-generation pipeline, ensuring sufficient quality leads are continuously made available to Telesales team members for conversion and disbursement.
Work closely with Credit, Operations, Risk, IT, and Business Development teams to manage process bottlenecks and improve lending turnaround time.
Drive a minimum 100% team target achievement through effective performance management, sales planning, monitoring, and coaching.
Ensure that sales activities are aligned with the Bank's credit policy, responsible lending principles, customer protection requirements, and approved lending processes.
Establish structured sales routines, call monitoring, coaching sessions, and performance reviews to improve productivity and conversion rates.
Identify, develop, and maintain new lending channels, platforms, partnerships, and customer acquisition avenues capable of generating sustainable consumer lending volumes.
Develop and implement strategies to increase loan applications, conversions, and quality disbursements while maintaining appropriate credit and KYC standards.
Oversee the onboarding of new team members and ensure full integration into the team
Take ownership of team performance and ensure underperforming officers receive timely coaching, support, and performance interventions.
Train and continuously develop Telesales team members on product knowledge, sales techniques, customer engagement, KYC/credit requirements, approved processes, and compliance standards.
Develop innovative strategies to expand the Bank's consumer lending portfolio while maintaining sustainable portfolio quality.
Monitor individual and team performance using key metrics including leads generated, conversion rates, applications, approvals, disbursements, repayment performance, and portfolio quality.
Lead, supervise, coach, and motivate a team of Telesales team to consistently achieve and exceed their monthly lending targets.
Qualifications
- Ability to work in a target-driven and performance-oriented environment.
- Strong understanding of credit risk and the ability to balance loan growth with portfolio quality.
- Excellent communication, coaching, negotiation, analytical, and people-management skills.
- Bachelor's Degree in Finance, Economics, Business Administration, Accounting, or a related discipline.
- Proven track record of achieving or exceeding sales and disbursement targets.
- 3–5 years'
Experience
in consumer lending, telesales, digital lending, banking, microfinance, fintech, or a related financial services environment, with proven team leadership experience.
Demonstrated ability to build and lead high-performing telesales teams.
Strong lead-generation, business development, partnership, and customer acquisition skills.
Strong understanding of consumer lending, loan origination, customer acquisition, KYC, credit processes, and portfolio management.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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