Team Lead, North East Region
AI job insight
Moniepoint is seeking a full-time Team Lead for its North East Region operations in Gombe. The role manages offline customer support staff, develops the team, coordinates regional stakeholders, and reports on support performance. Candidates need at least five years of relevant support experience, a relevant degree, and completed NYSC.
- Full-time role leading Moniepoint's offline customer support activities in the North East Region.
- Manages customer support officers and state team leads through coaching and performance oversight.
- Partners with regional managers and state coordinators on support goals and projects.
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Moniepoint is seeking a full-time Team Lead for its North East Region operations in Gombe. The role manages offline customer support staff, develops the team, coordinates regional stakeholders, and reports on support performance. Candidates need at least five years of relevant support experience, a relevant degree, and completed NYSC.
- Full-time role leading Moniepoint's offline customer support activities in the North East Region.
- Manages customer support officers and state team leads through coaching and performance oversight.
- Partners with regional managers and state coordinators on support goals and projects.
- Requires five years of relevant support experience, a relevant degree, and completed NYSC.
- Includes weekly and monthly KPI reporting and regional office quality audits.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in GombeThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Team Lead, North East Region evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Inc. and the role in Gombe.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Team Lead, North East Region role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Gombe under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Inc. before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
Team Lead, North East Region
Job Type: Full Time
Qualifications
BA/BSc/HND
Experience
5 years
Location: Gombe
Job Field: Sales and Business Development
Job Purpose
The Regional Team Lead (“RTL”) builds strong relationships with customers and ensures products or services are optimized to receive the highest ROI.
The RTL plays a major role in hiring, training and mentoring the offline customer support team across offline channels. He/she is also in charge of implementing policies with internal teams to establish quality customer service that exceeds expectations.
Key Responsibilities
- Team Leadership & People Development:
- Line Management: Directly oversee a team of Offline Customer Support Officers & State Team Leads, managing daily workflows and resource allocation.
- Performance Management: Drive accountability through rigorous metric monitoring, regular calibrations, and PIP (Performance Improvement Plan) administration.
- Mentoring & Coaching: Conduct impactful 1:1 feedback sessions and develop training paths to upskill team members.
- Operational Excellence & Strategy:
- Relationship Management: Build and maintain strategic relationships with key accounts, moving from reactive support to proactive success strategies.
- Process Improvement: Develop and share best practices to enhance the efficiency and quality of support workflows.
- Reporting: Analyze team KPIs to prepare comprehensive weekly and monthly performance insights for senior management.
- Stakeholder & Project Management:
- Cross-Functional Collaboration: Act as the primary liaison for Regional Managers and State Coordinators to align support goals with regional needs.
- Project Oversight: Lead and execute customer support-related events and strategic projects.
- Field Engagement: Conduct regional visitations across state offices to audit support quality and understand local customer challenges.
- Required Skills & Competencies
- Educational & Experience Requirements:
- Experience: Minimum of 5 years in a relevant customer service or support environment, with demonstrated leadership growth.
- Education: BSc in any relevant field.
- Service: Must have completed NYSC.
- Important:
- The successful candidate must reside in Gombe and be willing to travel to the states under the North East region (Adamawa, Bauchi, Borno, Taraba and Yobe) for required regional team oversight.
- Technical & Professional Skills:
- Systems Expert: Advanced proficiency in CRM tools, ticketing systems, and managing high-volume interactions..
- Tech Savvy: Strong computer literacy with the ability to navigate and troubleshoot multiple technical systems simultaneously.
- Analytical Skills: Ability to interpret data and translate it into actionable performance reports.
- Communication & Interpersonal Skills:
- Articulate Communicator: Exceptional written and verbal skills, with the ability to explain complex information concisely.
- Adaptive Personality: A high degree of emotional intelligence to navigate various customer personalities and conflict-resolution scenarios.
- Personal Attributes:
- Strategic Thinker: Highly organized and detail-oriented with the ability to prioritize tasks in a fast-paced digital environment.
- Empathy-Driven: A deep sense of patience and customer-centricity.
- Independent & Collaborative: Capable of driving results autonomously while fostering a unified team environment.
- Check how your CV matches this job
Method of Application
- Interested and qualified? Go to
- Moniepoint Inc. on job-boards.eu.greenhouse.io
- to apply
- Build your CV for free.
- Download in different templates.