Technical Consultant
AI summary
eRecruiter Nigeria is hiring a Technical Consultant in Abuja for its client, a global leader in gadgets and technology solutions. The role covers first-line technical support for walk-in and booked customers, troubleshooting internet and software issues, warranty repairs, data transfers and backups, plus customer service tasks such as quotations and weekly repair follow-ups.
- First-line technical support for walk-in and booked customers, including warranty repairs and data backups
- Troubleshoot internet connections and software issues; escalate unsolved problems to next-level support
- Customer service duties: quotations, weekly repair-center follow-ups, and repair status updates
- Keep accurate, real-time records on the internal booking system and job cards
- Job reference ERJ3228; role based in Abuja, Federal Capital Territory
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Technical Consultant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to eRecruiter Nigeria and the role in Abuja.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from eRecruiter Nigeria Zoho Recruit; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- eRecruiter Nigeria Zoho Recruit
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Technical Consultant role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research eRecruiter Nigeria before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Job Overview: Our Client is a leading Gadgets leader globally, providing products, technical support, repairs, product assistance, and related customer solutions. They are seeking to hire a Technical Consultant to provide customer technical support by troubleshooting and resolving technical issues, including configuring internet connections and software issues. The role also involves providing training and assistance to the organization's clients, as well as exceptional and professional quality support service. Key Responsibilities: 1. Customer Service Deliver the best possible service by exceeding customer expectations. Build ongoing customer relationships. Compile quotations and ensure timely customer follow-up. Follow up with the repair center and make service calls weekly as well as communicating repair status to the customer. Handle all OBF as per SOP. 2. Technical Support Assist walk in and booked customers with first line technical support and third party product connections, warranty repairs processing, data transfers and back ups. Record required detail onto the internal booking system and job card. Conduct technical product coaching when required. Escalate problems / issues that cannot be solved to the correct next level support employee. Process repair stock, with weekly reporting and documented escalations as per SOP. Work thru the collections report twice a week (Monday & Wednesday) to ensure all units waiting for collection are accounted for. Capture data accurately on System making sure all data is up to date in real time and status and information is entered immediately. Follow up with the repair center and make service calls weekly. Sign for all units received back from the Service center, immediately update on the system and place in a secure, dedicated “Collections” area. 3. Sales Targets Propose total solutions. Convert walk in customers to purchasers. Keep ahead of the curve with regards to all product information. Conduct product training when required. Maintain certified as a technical support consultant. 4. Product Knowledge and Trainings Keep up to date with all product knowledge changes. Attend VILT and NPI training as per adhoc schedule. Required to maintain Apple “expert” level. ACE Training, SEED and LMS trainings are essential. 5. Stock Management Perform stock takes when required. Maintain technical assets. Adhere to all company's policies and procedures to minimize risk. 6. Affordability - Device Finance, Insurance, Trade-in, Screen & Battery Replacement Advise all customers of the options available for device financing. Complete the procedure for applications and fulfillment of application in line with SOP’s. Advise every customer of the options to Trade in existing product. Process insurance claims in line with SOP’s. 7. Operations & Trainings Complete all relevant paper work related to technical repairs. Adhere to all admin policies and processes related to the organization. Maintain housekeeping standards as per SOP. Maintain and adhere to all APR branding standards and the organization's merchandising standards. Maintain the technical floor area at required standards as per SOP. Keep up-to date with all product knowledge and training. Job Requirements: Minimum of Bachelor's degree or equivalent qualification. 2–3 years of relevant experience in technical support, retail sales, customer service, or a similar customer-facing technical environment. Proven track record in sales within a highly customer-service-oriented environment. Strong technical troubleshooting and problem-solving skills. Experience providing first-line technical support and resolving customer technical issues. Good knowledge of computers, software, internet connectivity, data transfers and backups. Strong customer service and relationship-management skills. Good communication and interpersonal skills. Key Competencies Passion for Apple and technology Customer Focus Passion Getting things Done Teamwork Embracing differences Integrity Business awareness Negotiation Communication Persuasiveness Entrepreneurship & Innovation Flexibility