Sales and Customer Service Representative
AI job insight
Whip-Smart Service Providers Limited is seeking a customer-focused sales representative to handle enquiries, promote fashion and retail products, process orders and build customer relationships. The full-time role works remotely and in the office, with a listed salary of NGN 70,000 - 150,000.
- Attends to enquiries through phone, WhatsApp, social media and other channels.
- Promotes fashion, craft and retail products while working toward sales targets.
- Processes orders, confirms payments and coordinates fulfilment and delivery.
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Whip-Smart Service Providers Limited is seeking a customer-focused sales representative to handle enquiries, promote fashion and retail products, process orders and build customer relationships. The full-time role works remotely and in the office, with a listed salary of NGN 70,000 - 150,000.
- Attends to enquiries through phone, WhatsApp, social media and other channels.
- Promotes fashion, craft and retail products while working toward sales targets.
- Processes orders, confirms payments and coordinates fulfilment and delivery.
- Full-time role with working hours of 8 to 5.
- HND required; prior sales or customer-service experience is an added advantage.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 70,000 - 150,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Sales and Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Whip-Smart Service Providers Limited and the role in Lagos.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Sales and Customer Service Representative role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Whip-Smart Service Providers Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Sales and Customer Service Representative
Whip-Smart Service Providers Limited
Creative & Design
Yesterday
Easy apply
New
Lagos
Full Time
Retail, Fashion & FMCG
NGN
70,000 - 150,000
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Job summary
We are seeking a confident, customer-focused, and results-driven Sales and Customer Service Representative to join our team in the fashion, crafts, and retail industry. The ideal candidate will be responsible for attending to customer enquiries, promoting and selling our products, processing orders, and ensuring an excellent customer experience.
Min Qualification:
HND
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Key Accountabilities
- Attend to customer enquiries via phone calls, WhatsApp, social media, and other communication channels.
- Promote and sell the company's fashion, craft, and retail products to prospective and existing customers.
- Respond promptly and professionally to customer questions, complaints, and requests.
- Process customer orders, confirm payments, and coordinate order fulfilment and delivery.
- Follow up with prospective customers to convert enquiries into sales.
- Build and maintain strong customer relationships to encourage repeat purchases and referrals.
- Provide accurate information about products, pricing, availability, and promotions.
- Maintain proper records of sales transactions, customer interactions, and follow-ups.
- Meet assigned sales targets and contribute to the company's overall revenue growth.
- Monitor customer feedback and escalate complaints or issues when necessary.
- Keep up with product updates, promotions, and relevant fashion and retail trends.
- Maintain professionalism, punctuality, and productivity while working both remotely and in the office.
Requirements
- Minimum of an HND in any relevant discipline.
- Previous experience in sales, customer service, telemarketing, or retail will be an added advantage.
- Excellent verbal and written communication skills.
- Strong persuasion, negotiation, and customer relationship management skills.
- Ability to convert customer enquiries into actual sales.
- Good knowledge of WhatsApp Business and social media platforms.
- Basic computer skills and proficiency in Microsoft Office or Google Workspace.
- Good organisational skills, attention to detail, and the ability to multitask.
- Ability to work with minimal supervision in a hybrid work environment.
- Willingness to work from Monday to Saturday and meet the required working hours.
- Must be reliable, professional, target-driven, and eager to learn.
- About Whip-Smart Service Providers Limited
- We are committed to helping organizations find the best talents to fill up vacant roles quickly and hassle-free so as to enhance productivity and build the right team to help bring organizational goals and vision into reality.
- With our highly skilled professionals in recruitment, we utilize a range of channels, including job boards, professional networks, and industry connections, to identify top-tier talent across various industries and functional areas which ensure that our clients get only the best candidates fit for the job; through a proper understanding of our clients’ specifications as regards to the skills, abilities, attributes, and level of experience needed for specific roles with well-crafted requirements and stringent screening exercise to target the right talents fit for our client’s organizational culture. Our action aligns with our values as we also offer our clients top-notch recruitment services such as background verification and analysis which ensure that our clients have detailed information about their prospective employees.
- We understand the importance of confidentiality in corporate recruitment. We adhere to strict confidentiality protocols, ensuring that all candidate and client information remains secure and protected. Our team operates with the utmost professionalism, representing your organization positively throughout the recruitment process.
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