Front Desk Manager
AI job insight
Ellasot Consulting is recruiting for a client a Front Desk Manager in Port Harcourt, Rivers. The full-time role oversees reception operations, staff supervision, reservations, complaints, billing and customer service delivery.
- Manages reception activities, guest inquiries, reservations, check-ins and check-outs.
- Supervises, trains and evaluates front desk staff.
- Coordinates billing, cash handling, guest records and management reports.
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Ellasot Consulting is recruiting for a client a Front Desk Manager in Port Harcourt, Rivers. The full-time role oversees reception operations, staff supervision, reservations, complaints, billing and customer service delivery.
- Manages reception activities, guest inquiries, reservations, check-ins and check-outs.
- Supervises, trains and evaluates front desk staff.
- Coordinates billing, cash handling, guest records and management reports.
- Requires an OND in Hospitality Management, Business Administration or a related field.
- Minimum relevant experience is two years; supervisory experience is an advantage.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in security, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Port HarcourtThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Desk Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ellasot Consulting and the role in Port Harcourt.
- Add concrete examples related to security, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobNetworkNigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobNetworkNigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Desk Manager role in security, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Port Harcourt under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ellasot Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Overview
Ellasot Consulting – Our client, a reputable organization is recruiting to fill the position below:
Job Position: Front Desk Manager
Job Location:
Port Harcourt, Rivers
Employment Type: Full-time
Job Summary
Our client is seeking a professional and customer-focused Front Desk Manager to oversee reception operations, supervise front desk staff, manage guest reservations and inquiries, and ensure excellent customer service.
The Front Desk Manager is responsible for overseeing front desk operations, supervising front desk staff, and ensuring excellent customer service.
The role involves managing guest or customer inquiries, coordinating reservations and appointments, resolving complaints, and ensuring efficient daily operations while maintaining a professional and welcoming environment.
Job Responsibilities
Supervise and coordinate daily front desk and reception activities.
Ensure professional and courteous service delivery to guests and visitors
Oversee guest check-ins, check-outs, reservations, and room allocation where applicable.
Manage customer inquiries, complaints, and special requests promptly and effectively.
Train, supervise, and evaluate front desk staff to maintain high service standards.
Ensure accurate maintenance of guest records, bookings, and other relevant documentation.
Monitor billing, payments, and cash-handling procedures to ensure accuracy and accountability.
Coordinate with housekeeping, maintenance, security, and other departments to ensure smooth operations.
Prepare and submit front desk activity reports to management.
Ensure the reception area remains clean, organized, and presentable.
Handle guest information confidentially and ensure compliance with company policies.
Resolve operational challenges and escalate complex issues to management.
Perform other duties as assigned by management.
Job Qualifications
Minimum of an OND in Hospitality Management, Business Administration, or a related field.
Minimum of 2–3 years of relevant experience in front desk operations, customer service, or hospitality management.
Previous supervisory or team management experience is an advantage.
Excellent communication, interpersonal, and customer service skills.
Good administrative, organizational, and problem-solving abilities
Proficiency in Microsoft Office and familiarity with hotel management or reservation systems.
Strong attention to detail, professionalism, and confidentiality.
Ability to work under pressure and manage multiple tasks effectively.
Willingness to work shifts, weekends, and public holidays when required.
Key Competencies:
Customer service and guest relationship management.
Leadership and staff supervision.
Reservation and front desk administration.
Conflict resolution and problem-solving.
Cash handling and record management.
Communication and organizational skills
Salary: N150,000 – N210,000 monthly
How to Apply
Interested and qualified candidates should send their updated CV to:
[email protected]
using the Job Title as the subject of the mail.
Note:
Only candidates resident in Port Harcourt will be considered
Tagged as: Customer Service