Job in Nigeria
Head, Legal Services & Customer Experience Management
AI job insight
AI job insight
Earl Consulting lists two openings for an executive leading buyer and tenant journeys across real estate operations. The role combines legal counsel on land acquisition, conveyancing, titles, compliance and disputes with oversight of customer experience, service standards and client retention.
- Two openings are advertised by Earl Consulting.
- Owns customer journeys from pre-sale through post-occupancy.
- Advises on land acquisition, conveyancing, title perfection and approvals.
Source Jobzilla Nigeria
Salary Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
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StateLagosCityNot specifiedContractOtherPosted2026-10-29Close dateNot specifiedExperienceNot specifiedSourceJobzilla Nigeria
head of legal servicescustomer experiencereal estatelegal counselLagosLagos Stateexecutiveregulatory compliancesalesentregadorLegal counselCustomer experience management
AI summary
Earl Consulting lists two openings for an executive leading buyer and tenant journeys across real estate operations. The role combines legal counsel on land acquisition, conveyancing, titles, compliance and disputes with oversight of customer experience, service standards and client retention.
- Two openings are advertised by Earl Consulting.
- Owns customer journeys from pre-sale through post-occupancy.
- Advises on land acquisition, conveyancing, title perfection and approvals.
- Handles NDPA, AML/CFT, LASRERA and real estate compliance.
- Manages disputes, litigation strategy, arbitration and external counsel.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, entregador, Legal counselThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head, Legal Services & Customer Experience Management evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Earl Consulting Lagos and the role in Lagos.
- Add concrete examples related to sales, entregador, Legal counsel, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head, Legal Services & Customer Experience Management role in sales, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Earl Consulting Lagos before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
This executive position leads the strategic design and delivery of end-to-end buyer and tenant journeys while providing robust legal counsel on land acquisition, property conveyancing, real estate documentation, regulatory compliance, and dispute resolution.
The Head, Customer Experience Management & Legal Services bridges client satisfaction, regulatory compliance, and risk mitigation across all real estate operations.
Key Responsibilities
- Customer Experience Strategy & Journey Operations:
- Design and implement customer experience (CX) strategies that elevate buyer, investor, and tenant satisfaction across all touchpoints (pre-sale, allocations, handovers, and post-occupancy).
- Develop client retention, loyalty, and feedback frameworks (NPS/CSAT) to turn homebuyers and property investors into brand advocates.
- Oversee the resolution of client inquiries, complaints, and service delays, establishing strict Service Level Agreements (SLAs) for account managers and client relations teams.
- Supervise physical property allocation, title document handovers, and facility management onboarding to ensure seamless client transitions.
- Legal Counsel, Contracts & Title Documentation:
- Provide legal advisories on property acquisition, zoning laws, building approvals, and environmental/urban planning compliance in Lagos State.
- Oversee title verification, land searches, and perfection of titles at the Lagos State Lands Bureau and relevant municipal regulatory authorities.
- Structure and review financial and investment instruments related to off-plan sales, installment payments, and real estate crowdfunding or trust structures.
- Draft, review, and negotiate complex real estate agreements, including Contract of Sale, Deed of Assignment, Lease Agreements, Joint Venture (JV) Contracts, and Power of Attorney.
- Risk Management & Dispute Resolution:
- Manage dispute resolution and litigation strategy alongside external legal counsel, prioritizing amicable settlements and arbitration to safeguard corporate reputation.
- Ensure organizational compliance with the Nigerian Data Protection Act (NDPA), Anti-Money Laundering (AML/CFT) laws, and real estate regulatory frameworks (e.g., LASRERA).
- Establish legal compliance and risk mitigation frameworks across sales, construction, and property management activities.
- Key Qualifications & Requirements
- Education: Bachelor of Laws (LL.B) and Call to the Nigerian Bar (BL). A relevant Master's Degree (LL.M or MBA) or certifications in Customer Relationship Management (CRM) or Alternative Dispute Resolution (ADR) are strongly preferred.
- Professional Affiliations: Nigerian Bar Association (NBA) membership required; ICSAN, CIArb, or CXPA credentials are an added advantage.
- Experience: 8 – 12 years of post-call experience with a strong dual focus on real estate law and corporate client management. At least 4 years must be in a senior legal/CX management role within a reputable real estate, property management, or legal firm in Nigeria.
- Core Competencies:
- Proven leadership in designing customer journey mapping and omni-channel support workflows.
- Familiarity with modern CRM platforms (e.g., Salesforce, HubSpot, Zoho) and property management portals.
- Exceptional contract drafting, negotiation, conflict resolution, and legal risk assessment skills.
- Deep knowledge of Lagos State real estate laws, land documentation processes, and property registration workflows.
- How to Apply
- Interested and qualified candidates should submit their updated Resume/CV and Cover Letter to:
- [email protected]
- using "Head, Customer Experience Management & Legal Services - Real Estate" as the subject of the email.
- Application Deadline:
- 30th November, 2026.
- View all Jobs in Nigeria
- Lekki and 2 other locations
- Lekki
- ,
- Lagos State
- ,
- Victoria Island
Source and provenanceSource: Jobzilla Nigeria. Last checked: 2026-10-29.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.