Customer Support Representative
AI job insight
Watolex Crown Integrated Services is recruiting a Customer Support Representative in Ikoyi, Lagos. The role focuses on customer enquiries, order and delivery updates, complaint handling, and coordination with sales, production and delivery teams.
- Handle customer enquiries via telephone, WhatsApp and social media.
- Track orders, delivery status, complaints and resolutions.
- Coordinate with sales, production and delivery teams.
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AI summary
Watolex Crown Integrated Services is recruiting a Customer Support Representative in Ikoyi, Lagos. The role focuses on customer enquiries, order and delivery updates, complaint handling, and coordination with sales, production and delivery teams.
- Handle customer enquiries via telephone, WhatsApp and social media.
- Track orders, delivery status, complaints and resolutions.
- Coordinate with sales, production and delivery teams.
- Requires 1–2 years of customer service experience.
- Support customer satisfaction and repeat business.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Support Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Watolex Crown Integrated Services and the role in Lagos.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Support Representative role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Watolex Crown Integrated Services before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Customer Support Representative at Watolex Crown Integrated Services
⏲
Oct 26, 2026, 8:02 AM
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View all Customer Service & Support jobs
Watolex Crown Integrated Service is a premier human resources consulting firm dedicated to providing comprehensive solutions in recruitment, capacity building, and management consultancy. Our mission is to meet the evolving needs of our clients through unwavering professionalism and exceptional customer service. Driven by a pursuit of excellence, we strive to enhance every aspect of our operations, ensuring optimal outcomes for our clients.
We are recruiting to fill the position below:
Job Title: Customer Support Representative
Location: Ikoyi, Lagos
Job Summary
The ideal candidate will handle customer communications, assist with orders and delivery follow-ups, resolve complaints, and ensure a smooth and positive customer experience across all communication channels.
We are looking for a friendly, customer-focused, and service-oriented Customer Support Representative to manage customer enquiries and provide excellent customer service.
Key Responsibilities
- Monitor customer orders and provide updates on delivery status.
- Maintain professionalism, confidentiality, and compliance with company policies and procedures.
- Respond promptly and professionally to customer enquiries via telephone calls, WhatsApp, and social media platforms.
- Take responsibility for personal safety and the safety of co-workers.
- Handle customer complaints, feedback, and service issues professionally, escalating unresolved matters where necessary.
- Coordinate with sales, production, and delivery teams to ensure timely order fulfillment.
- Prepare and submit customer service reports as required.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Identify recurring customer concerns and recommend improvements to service delivery.
- Support customer engagement activities across social media and other communication channels.
- Maintain accurate records of customer enquiries, orders, complaints, and resolutions.
- Assist customers with product information, pricing, orders, payments, and delivery enquiries.
- Report unsafe acts and conditions and participate in applicable QHSE activities.
- Perform other duties as assigned by management.
Requirements
Ability to work effectively in a fast-paced environment.
1–2 years of experience in customer service, customer support, sales support, or a related role will be an advantage.
Basic computer literacy and familiarity with WhatsApp Business and social media platforms.
Minimum of SSCE; OND or equivalent qualification will be an added advantage.
Good organizational skills, attention to detail, and ability to multitask.
Good customer relationship management and problem-solving skills.
Willingness to work full-time, on-site in Ikoyi, Lagos.
Willingness to reside in company-provided accommodation, where applicable.
Knowledge of basic customer service procedures and food/beverage customer handling practices will be an advantage.
Ability to remain calm, polite, and professional when handling customer complaints.
Excellent verbal and written communication skills.
Strong interpersonal skills and a customer-first attitude.
Salary: N100,000 - N120,000 monthly.
How to Apply
Interested and qualified candidates should send their Resume to:
using the Job Title as the subject of the email.
Application Deadline:
7th November, 2026.
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Ikoyi and 1 other location
Ikoyi
,
Lagos State
Customer Support Representative job vacancies in Nigeria