After-Sales Technical Manager
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Ascentech is hiring a full-time After-Sales Technical Manager in Lagos to lead customer complaints, after-sales service, warranty claims, and technical service coordination. The role requires relevant experience, an HND or bachelor’s degree, and strong communication, problem-solving, organisational, and ERP/CRM skills.
- Full-time role in Lagos, working 8 to 5.
- Manages complaints, after-sales service, repairs, maintenance, and warranty claims.
- Requires a bachelor’s degree or HND in business, engineering, or a related field.
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Ascentech is hiring a full-time After-Sales Technical Manager in Lagos to lead customer complaints, after-sales service, warranty claims, and technical service coordination. The role requires relevant experience, an HND or bachelor’s degree, and strong communication, problem-solving, organisational, and ERP/CRM skills.
- Full-time role in Lagos, working 8 to 5.
- Manages complaints, after-sales service, repairs, maintenance, and warranty claims.
- Requires a bachelor’s degree or HND in business, engineering, or a related field.
- Experience is listed as three years, with requirements stating 2–4 relevant years.
- Proficiency in Microsoft Office and ERP/CRM systems is required.
- Salary is NGN 400,000–600,000; no pay period is stated.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 400,000 - 600,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, After-Sales ServiceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Nigeria Job descriptions & requirementsThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest After-Sales Technical Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ascentech and the role in Nigeria Job descriptions & requirements.
- Add concrete examples related to sales, call_center, After-Sales Service, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this After-Sales Technical Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nigeria Job descriptions & requirements under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ascentech before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
A
After-Sales Technical Manager
Ascentech
Admin & Office
Today
Easy apply
New
Lagos
Full Time
Manufacturing & Warehousing
NGN
400,000 - 600,000
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Job summary
We are seeking an experienced Customer Service Manager to oversee customer complaints, after-sales service, warranty management, and service coordination. The ideal candidate should have experience in HVAC, engineering, or technical equipment industries and be committed to delivering excellent customer satisfaction.
Min Qualification:
HND
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Key Accountabilities
- Manage customer enquiries, complaints, and escalations, ensuring timely resolution.
- Coordinate after-sales services, repairs, maintenance, and warranty claims.
- Liaise with technical teams to resolve equipment-related issues.
- Monitor service requests and ensure prompt follow-up with customers.
- Build and maintain strong customer relationships.
- Maintain accurate records of customer complaints, service activities, and warranty claims.
- Prepare customer service reports and identify areas for improvement.
Requirements
- Bachelor's degree or HND in Business Administration, Engineering, or a related field.
- 2–4 years of relevant experience in customer service or after-sales service.
- Experience in HVAC, engineering, or technical equipment industries is highly preferred.
- Knowledge of warranty management, complaint resolution, and service coordination.
- Strong communication, problem-solving, and organisational skills.
- Proficiency in Microsoft Office and ERP/CRM systems.
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