Customer Care Representative
AI job insight
Cakes and Cream is hiring a customer-oriented Customer Care Representative in Lagos. The role involves handling incoming calls, generating sales leads, resolving customer complaints, and meeting service targets. The position is full-time, requires a BSc and at least one year of experience, and offers a monthly salary of NGN 150,000–250,000.
- Full-time role in Lagos with salary NGN 150,000–250,000 monthly
- Requires BSc, NYSC completion, and at least 1 year of experience
- Entry-level customer service role in hospitality industry
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Cakes and Cream is hiring a customer-oriented Customer Care Representative in Lagos. The role involves handling incoming calls, generating sales leads, resolving customer complaints, and meeting service targets. The position is full-time, requires a BSc and at least one year of experience, and offers a monthly salary of NGN 150,000–250,000.
- Full-time role in Lagos with salary NGN 150,000–250,000 monthly
- Requires BSc, NYSC completion, and at least 1 year of experience
- Entry-level customer service role in hospitality industry
- Work schedule is Monday to Saturday, including public holidays
- Applicants must be based in Lagos, Nigeria
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 150,000 - 250,000 Monthly. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Cakes and Cream and the role in Lagos.
- Add concrete examples related to sales, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Representative role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Cakes and Cream before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Customer Care Representative
Cakes and Cream
Customer Service & Support
5 days ago
Easy apply
New
Featured
Lagos
Full Time
Hospitality & Hotel
NGN
150,000 - 250,000
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Job summary
We are looking for a customer-oriented representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Min Qualification:
Degree
Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Lagos, Nigeria
Job descriptions & requirements
Key Accountabilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts, and file documents.
Requirements
Minimum academic qualification of a BSc/equivalent in any field
Must have completed NYSC
Candidates are encouraged to apply
Experience in customer service
Ability to multitask and stay organised.
A critical thinker and problem solver
A good team multitasker.
Computer literate.
High attention to detail
A friendly and professional demeanour
High level of creativity
An effective communicator must possess
Good interpersonal relationship skills.
Location: Surulere and Victoria Island, Lagos
Remuneration: NGN
150,000 - 250,000 Monthly
Note:
The candidate should also be ready to work, Mondays to Saturdays (public holidays inclusive)
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