Customer Service Personnel
AI job insight
Domeo Resources International is recruiting a Customer Service Personnel for a restaurant or hospitality client in Utako, Abuja. The full-time role reports to the Restaurant Manager and covers customer inquiries, complaints, menu information, reservations, orders, and service-team coordination.
- Full-time restaurant role in Utako, Abuja, reporting to the Restaurant Manager.
- Handles customer inquiries, complaints, feedback, reservations, and orders.
- Provides accurate information about menu items, prices, promotions, and services.
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AI summary
Domeo Resources International is recruiting a Customer Service Personnel for a restaurant or hospitality client in Utako, Abuja. The full-time role reports to the Restaurant Manager and covers customer inquiries, complaints, menu information, reservations, orders, and service-team coordination.
- Full-time restaurant role in Utako, Abuja, reporting to the Restaurant Manager.
- Handles customer inquiries, complaints, feedback, reservations, and orders.
- Provides accurate information about menu items, prices, promotions, and services.
- Coordinates with the kitchen, service crew, cashier, and other departments.
- Basic computer literacy is required.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Personnel evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Domeo Resources International and the role in Abuja.
- Add concrete examples related to hospitality, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Personnel role in hospitality, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Domeo Resources International before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Customer Service Personnel in a Restaurant / Hospitality Company - Domeo Resources International
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Oct 27, 2026, 8:08 AM
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View all Food Services & Catering jobs
Domeo Resources International - Our client, a Restaurant / Hospitality industry, is recruiting to fill the position below:
Job Title: Customer Service Personnel
Location: Utako, Abuja (FCT)
Employment Type: Full-time
Industry: Restaurant / Hospitality
Department: Customer Service / Front of House
Reports To: Restaurant Manager
Job Summary
We are seeking a courteous, customer-focused, and professional Customer Service Personnel to join our restaurant team.
The successful candidate will be responsible for ensuring customer satisfaction by attending to inquiries, handling complaints, providing accurate information about menu offerings, and delivering a welcoming dining experience.
Key Responsibilities
- Uphold the restaurant’s service standards, policies, and procedures.
- Monitor customer satisfaction and seek feedback to improve service delivery.
- Welcome and attend to customers professionally, ensuring they feel valued and comfortable.
- Provide accurate information about menu items, prices, promotions, and available services.
- Maintain a clean, organized, and welcoming customer service area.
- Perform other duties assigned by management in line with the role.
- Respond promptly to customer inquiries, requests, and complaints, resolving issues appropriately or escalating them to the Restaurant Manager.
- Handle customer feedback professionally, maintaining a calm and positive attitude at all times.
- Document customer complaints and feedback and report them to management.
- Coordinate effectively with the kitchen, service crew, cashier, and other departments to ensure seamless customer service.
- Manage customer communications through designated phone lines, social media platforms, and other approved channels, where applicable.
- Assist customers with reservations, orders, and other service-related requests where necessary.
- Key Performance Indicators
- Performance will be assessed based on:
- Customer satisfaction and feedback.
- Professional conduct and adherence to service standards.
- Accuracy of customer information and feedback records.
- Effectiveness in resolving customer complaints.
- Promptness and quality of customer service.
- Punctuality, attendance, and teamwork.
- Requirements and Qualifications
- Basic computer literacy and familiarity with customer service tools are an advantage.
- Excellent verbal and written communication skills.
- Ability to remain calm and professional under pressure.
- Must be reliable, presentable, punctual, and willing to work as part of a team.
- Previous experience in customer service, hospitality, or restaurant operations is an advantage.
- Strong interpersonal and problem-solving skills.
- Good listening skills, patience, and a customer-oriented attitude.
- Ability to work flexible shifts, including weekends and public holidays, where required.
- Minimum of an SSCE certificate; an OND or equivalent qualification is an added advantage.
- Good attention to detail and the ability to multitask.
- Key Competencies:
- Time management and organization
- Teamwork and collaboration
- Complaint handling and conflict resolution
- Customer relationship management
- Attention to detail
- Effective communication
- Professionalism and emotional intelligence
- Working Conditions:
- The successful candidate must be willing to work shifts as scheduled by management.
- The role requires working in a fast-paced restaurant environment and interacting with customers and colleagues throughout the workday.
- How to Apply
- Interested and qualified candidates should send their CVs and cover letters to:
- [email protected]
- using "Customer Service Personnel" as the subject of the email.
- Note:
- Only shortlisted candidates will be contacted.
- Application Deadline:
- 20th November, 2026.
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- Abuja
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