Guest Relations Officer
AI job insight
Ellasot Consulting is recruiting a Guest Relations Officer on behalf of an unnamed organization for a full-time role in Port Harcourt, Rivers. The successful candidate will manage guest inquiries, reservations, concierge services, complaints, and check-in/check-out support while maintaining accurate guest records and service standards.
- Full-time Guest Relations Officer role in Port Harcourt, Rivers.
- Handles inquiries, reservations, concierge services, and check-in/check-out.
- Requires availability for shifts, weekends, and public holidays.
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AI summary
Ellasot Consulting is recruiting a Guest Relations Officer on behalf of an unnamed organization for a full-time role in Port Harcourt, Rivers. The successful candidate will manage guest inquiries, reservations, concierge services, complaints, and check-in/check-out support while maintaining accurate guest records and service standards.
- Full-time Guest Relations Officer role in Port Harcourt, Rivers.
- Handles inquiries, reservations, concierge services, and check-in/check-out.
- Requires availability for shifts, weekends, and public holidays.
- Needs strong customer-service, organizational, and complaint-handling skills.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in hospitality, call_center, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Port HarcourtThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Guest Relations Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ellasot Consulting and the role in Port Harcourt.
- Add concrete examples related to hospitality, call_center, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Guest Relations Officer role in hospitality, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Port Harcourt under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ellasot Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Guest Relations Officer in a Reputable Organization - Ellasot Consulting
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Oct 27, 2026, 7:09 AM
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Ellasot Consulting is recruiting on behalf of a reputable organization for an experienced and strategic candidate to fill the position below:
Job Title: Guest Relations Officer
Location: Port Harcourt, Rivers
Employment Type: Full-time
Job Summary
The ideal candidate must be professional, courteous, organized, and capable of handling guest requests and complaints effectively.
To oversee the organization's functions.
The successful candidate would be responsible for delivering excellent customer service by assisting guests with inquiries, managing reservations, coordinating concierge services, and ensuring a smooth and pleasant guest experience.
The Key Responsibilities
Respond promptly to guest inquiries through telephone, email, and in-person interactions.
Maintain confidentiality of guest information and comply with company service standards.
Monitor guest satisfaction and follow up on requests to ensure timely resolution.
Handle room reservations, booking confirmations, cancellations, and modifications.
Prepare reports on reservations, guest feedback, complaints, and service issues as required.
Support the coordination of special requests, VIP arrivals, and guest-related activities.
Process reservations and payments in accordance with company policies, where applicable.
Maintain accurate guest records, reservation details, and service request logs.
Assist guests with check-in and check-out procedures when required.
Liaise with housekeeping, front desk, maintenance, and other departments to meet guest needs.
Handle guest complaints and concerns professionally, escalating unresolved issues to the appropriate supervisor.
Provide accurate information about hotel facilities, services, room rates, and available packages.
Coordinate concierge services, including transportation arrangements, restaurant bookings, and local recommendations.
Welcome guests warmly and provide professional assistance throughout their stay.
Requirements
Ability to handle complaints calmly and professionally.
Ability to work shifts, weekends, and public holidays as required.
Excellent organizational skills and attention to detail.
Professional appearance, courtesy, patience, and a positive attitude.
Strong customer service and interpersonal skills.
Minimum of an OND or HND in Hospitality Management, Tourism, Business Administration, or a related field; relevant experience may be considered.
Good verbal and written communication skills.
Basic computer skills and familiarity with reservation or property management systems is an advantage.
Previous experience in guest relations, hotel reservations, front office operations, or customer service is an advantage.
Key Competence:
Organization and attention to detail
Communication and interpersonal skills
Reservation and booking coordination
Guest relationship management
Professionalism and confidentiality.
Problem-solving and multitasking
Customer service and complaint resolution
Salary: N90,000 - N130,000 monthly.
How to Apply
Interested and qualified candidates should send their updated CV to:
using the Job Title as the subject of the email.
Note:
Only candidates residing in Port Harcourt will be considered.
View all Jobs in Nigeria
Port Harcourt and 1 other location
Port Harcourt
,
Rivers State
Guest Relations Officer job vacancies in Nigeria