Customer Service Representative
AI job insight
GUO Transport Company Limited is hiring a Customer Service Representative for its logistics operations in Abuja and Rivers. The role involves managing customer interactions, coordinating parcel movement, and ensuring high service standards. Salary ranges from ₦100,000 to ₦150,000 per month.
- Salary range of ₦100,000 - ₦150,000 per month
- Positions available in Abuja (Apo & Gwarinpa) and Rivers (Choba)
- Contract role requiring 1-3 years logistics or courier experience
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GUO Transport Company Limited is hiring a Customer Service Representative for its logistics operations in Abuja and Rivers. The role involves managing customer interactions, coordinating parcel movement, and ensuring high service standards. Salary ranges from ₦100,000 to ₦150,000 per month.
- Salary range of ₦100,000 - ₦150,000 per month
- Positions available in Abuja (Apo & Gwarinpa) and Rivers (Choba)
- Contract role requiring 1-3 years logistics or courier experience
- HND/Bachelor's degree in logistics, business administration, or related field required
- Work schedule is Monday to Sunday with one day off weekly
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists ₦100,000 - ₦150,000/month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, part_time, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AbujaThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to GUO Logistics will play a key role and the role in Abuja.
- Add concrete examples related to call_center, part_time, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in call_center, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Abuja under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research GUO Logistics will play a key role before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Founded in 1980, GUO Transport Company Ltd. is a division of G. U. Okeke & Sons Ltd. A household name in the transportation industry and one of the largest provider of intercity and interstate transportation, serving more than 200 destinations across Nigeria and West Africa with a modern, environmentally friendly fleet.
The company has become an icon ...
Customer Service Representative
Job Type: Contract
Qualifications
BA/BSc/HND
Experience
1 - 3 years
Location: Abuja
,
Rivers
Job Field: Customer Care, Success and Service
Salary Range
₦100,000 - ₦150,000/month
Locations:
Apo & Gwarinpa (1st Avenue) — Abuja and Choba — Rivers
Job Summary
The Logistics Customer Service Representative at GUO Logistics will play a key role in ensuring smooth and efficient handling of parcels and courier services across multiple locations.
The role involves managing customer interactions, coordinating parcel movement, routing and tripping, and ensuring proper packaging, registration, and inspection of all items, while maintaining high service standards that reflect the GUO brand’s commitment to reliability and customer satisfaction.
At least 1–3 years of proven
in logistics, courier services, or transport operations, preferably within a structured logistics company.
Skills:
Excellent communication and interpersonal abilities.
Strong understanding of parcel handling and logistics operations.
Proficiency in Microsoft Office and logistics tracking tools.
Keen attention to detail and accuracy in documentation.
Ability to multitask and perform effectively under pressure.
Strong problem-solving and customer service orientation.
Customer-focused mindset
Teamwork and collaboration
Time management and organization
Professionalism and accountability
Problem-solving and adaptability
Office Address:
APO - Shop A17, Rossettee Plaza Adjacent Chicken Republic, Apo Resettlement, Abuja.
CHOBA - ANWURI PAVILION, beside Heimans Filling Station, opposite IPress, near Today FM, East-WestRd/Rumuji-Mpakurche Rd, Alakahia, Port Harcourt.
GWARINPA 1ST - Suite A10, D Convergence by Bricks “n” More Plaza Block B, 1st Avenue off 14 Road Opp, Fidelity Bank, Gwarinpa, FCT Abuja
Work schedule for this
job
role is as stated below:
Monday to Sunday (with one day off every week):
7:30am - 1:30pm morning shift.
1:00pm - 8:00pm Afternoon Shift.
Check how your CV aligns with this job
Method of Application
- Interested and qualified? Go to
- GUO Transport Company Limited on docs.google.com
- to apply
- Build your CV for free.
- Download in different templates.
Key Responsibilities
- Serve as the first point of contact for customers, providing professional assistance on parcel booking, rates, delivery timelines, and other logistics inquiries.
- Coordinate the routing and tripping of parcels to ensure prompt dispatch and timely delivery across all GUO Logistics locations.
- Supervise and verify proper packaging, registration, and inspection of parcels before dispatch to ensure compliance with company policies and safety standards.
- Track and monitor parcels in transit and proactively update customers on delivery status or any service delays.
- Maintain accurate shipment documentation, including waybills, manifests, receipts, and proof of delivery.
- Handle customer complaints, claims, and inquiries effectively, ensuring timely resolution and customer satisfaction.
- Work closely with the operations and dispatch teams to facilitate smooth coordination between terminals and delivery points.
- Record and maintain customer data and transaction history accurately in the CRM system.
- Support revenue collection and ensure all transactions are properly recorded and accounted for.
- Promote GUO Logistics services by maintaining a positive and professional image in all customer interactions.
Requirements
Education
Minimum of HND / Bachelor’s degree in logistics, business administration, supply chain management, or any related field.