Customer Service Managers
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Mirabol Integrated Services is seeking Customer Service Managers to lead and coach customer-service teams in Akwa Ibom. The full-time role combines banking-centre service, sales referrals, complaint resolution, reporting and team performance management.
- Leads and coaches customer-service advisors in a banking centre.
- Sets weekly and monthly team goals and tracks scorecard performance.
- Supports deposit and loan growth through referrals and cross-selling.
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Mirabol Integrated Services is seeking Customer Service Managers to lead and coach customer-service teams in Akwa Ibom. The full-time role combines banking-centre service, sales referrals, complaint resolution, reporting and team performance management.
- Leads and coaches customer-service advisors in a banking centre.
- Sets weekly and monthly team goals and tracks scorecard performance.
- Supports deposit and loan growth through referrals and cross-selling.
- Requires a degree, English and seven years of experience.
- Working hours are 8 to 5; salary is NGN 600,000–900,000.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 600,000 - 900,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required7+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Akwa IbomThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Managers evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Mirabol Integrated Services and the role in Akwa Ibom.
- Add concrete examples related to sales, security, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Managers role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Akwa Ibom under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Mirabol Integrated Services before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
M
Customer Service Managers
Mirabol Integrated Services
Customer Service & Support
Yesterday
Easy apply
New
Rest of Nigeria (Akwa Ibom)
Full Time
Banking, Finance & Insurance
NGN
600,000 - 900,000
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Job summary
To main purpose of this role is to lead, motivate and manage a team of advisors.
To investigate and solve customer problems, issuing refunds/compensation when necessary, writing reports analysing the level of customer service your team is providing
Partner with the banking center manager to develop, implement and lead sales tactics and strategie
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
7 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Nigeria
Job descriptions & requirements
Key Accountabilities
- Engage the team in the sales management process, including direct leadership of huddles, weekly sales and platform meetings, touch bases and coaching sessions
- Establish weekly and monthly goals for service associates and customer service representatives to support the overall team goals
- Meet and/or exceed all established team scorecard goals and metrics for the banking center and contribute to the growth of the banking center's deposit and loan portfolios through referral and sales processes.
- Actively produce individual referrals to model and lead the team in the attainment of referral goals
- Fill in service and sales gaps as needed, i.e., open accounts and take loan applications.
- Effectively utilize and coach to the guided conversation to deepen client relationships and deliver the whole bank through cross-selling and partner referrals to increase share of wallet
- Complete Bi-annual Performance Evaluations for Service Associates and Customer Service Representatives
- Provide high-quality customer service on a wide variety of banking matters to nurture and grow both new and established long-term relationships
- Resolve customer inquiries, problems, and complaints within scope of authority while proactively using service-to-sales techniques to provide solutions to customers for current financial needs.
- Use feedback from Customer Service surveys to coach team members to build customer loyalty and create customer advocates.
- Oversee and participate in completing the Daily Security Checklist, including items such as oversight of operational aspects of the banking center; control opening and closing of the banking center, conduct audits, and banking center balancing.
- Employee may be asked to perform other duties as required by business needs
Requirements
- A minimum of 7 years of experience
- A minimum of a degree in a related field
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