Front Desk Executive
AI job insight
Premium Human Resource Solution Limited is hiring a Front Desk Executive in Lagos to provide professional front office service to shareholders, stockbrokers, and other stakeholders. The role involves attending to inquiries, processing transactions on ProcessMaker, onboarding shareholders onto digital platforms, and resolving complaints within set turnaround times. It is a full-time position requiring a BA/BSc/HND and at least one year of experience.
- Full-time front desk role in Lagos
- Requires BA/BSc/HND and minimum 1 year experience
- Focus on shareholder and stakeholder service delivery
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Premium Human Resource Solution Limited is hiring a Front Desk Executive in Lagos to provide professional front office service to shareholders, stockbrokers, and other stakeholders. The role involves attending to inquiries, processing transactions on ProcessMaker, onboarding shareholders onto digital platforms, and resolving complaints within set turnaround times. It is a full-time position requiring a BA/BSc/HND and at least one year of experience.
- Full-time front desk role in Lagos
- Requires BA/BSc/HND and minimum 1 year experience
- Focus on shareholder and stakeholder service delivery
- Hands-on work with ProcessMaker and ShareholderLive platforms
- Covers complaint resolution, document verification, and record keeping
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Desk Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Premium Human Resource Solution Limited and the role in Lagos.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from MyJobMag Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- MyJobMag Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Desk Executive role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Premium Human Resource Solution Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Premium HR Solutions is a human resource consultancy company which offers strategic and effective HR solutions for small to medium sized businesses.
View All Jobs at Premium Human Resource Solution Limited
Front Desk Executive
Job Type: Full Time
Qualifications
BA/BSc/HND
Experience
1 year
Location: Lagos
Job Field: Administration / Facilities
Job Summary
To provide accurate, professional front office service to shareholders, stockbrokers, authorized representatives and other stakeholders, in person and through approved digital channels.
The role covers attending to inquiries, processing service requests, resolving complaints, and keeping accurate records, all within set turnaround times, internal procedures, and regulatory requirements.
It also promotes customer satisfaction and the use of the company's digital platforms.
Key Responsibilities
- Attend to shareholders, stockbrokers, authorized representatives, and other stakeholders in a professional manner, both in person and through other approved service channels.
- Onboard shareholders who visit in person onto ShareholderLive, and guide shareholders on how to access and use the available self-service channels.
- Receive, review, and promptly forward completed hard copy requests to the Head Office for immediate attention and processing.
- Process assigned transactions and workflow requests on ProcessMaker, making sure each one is complete, accurate, and in line with approval procedures.
- Verify supporting documents and shareholder information for accuracy, completeness, and compliance before processing or escalating a request.
- Follow up on customer inquiries, complaints, and service requests until they are resolved within the defined turnaround times (TATs).
- Escalate unresolved complaints, complex inquiries, operational issues, and potential risks to the
- Supervisor, Front Office, the Team Lead, Investor Services, the Head, Registrar Services, or other relevant units for action.
- Respond to internal emails clearly and accurately, and keep proper records of the communication.
- Carry out assigned daily call-over transactions and resolve any discrepancies in line with established controls and supervisory guidance.
- Work with other internal units to resolve customer requests and complaints.
- Protect the confidentiality, integrity, and accuracy of shareholder information, and comply with data protection requirements and internal information security policies.
- Help reduce customer complaints and improve customer satisfaction, retention, and the overall customer experience.
- Take part in team meetings, training sessions, and knowledge-sharing activities aimed at better service delivery and operational efficiency.
- Perform any other duties assigned by the supervisor, front office, or head of registrar services.
Requirements
Qualification: HND or Bachelor's Degree in Business Administration, Accounting, Economics, Social Sciences, or a related field.
Experience: At least 1 year of experience in customer service, front office operations, preferably in the capital market, banking, or financial services. Prior exposure to registrar or share registration operations is an advantage.
Skills & Competencies:
Clear verbal and written communication, with a courteous and professional manner when dealing with the public.
Complaint handling and problem solving skills.
Attention to detail when verifying documents and shareholder records.
Working knowledge of Microsoft Office and workflow systems such as ProcessMaker, and the ability to guide shareholders on digital platforms such as ShareholderLive.
Time management and the ability to meet turnaround times and work accurately under pressure.
Awareness of data protection requirements, including the Nigeria Data Protection Act 2023, with a strong sense of confidentiality and integrity.
Teamwork and the discipline to follow procedures and escalate issues when needed
Key Performance Indicators
Percentage of service requests and ProcessMaker workflow items completed within TAT.
Accuracy of processed transactions (error and rework rate).
Percentage of complaints resolved within TAT and number of complaints escalated or in breach of TAT.
Customer satisfaction score for front office service.
Number of shareholders onboarded onto ShareholderLive and growth in the use of self-service channels.
Timeliness of forwarding hard copy requests to the Head Office.
Daily call over completed, with discrepancies cleared within the set timeline.
Number of data protection or confidentiality breaches (target: none).
Attendance at team meetings and training sessions.
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Method of Application
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- Premium Human Resource Solution Limited on docs.google.com
- to apply
- Build your CV for free.
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