General Manager
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Excel and Grace Consulting is hiring a General Manager in Port Harcourt & Rivers State, Nigeria. The role provides strategic and operational leadership across business growth, profitability, corporate travel management, and people leadership. The successful candidate will drive the company's position in the travel and flight-booking market while managing key client and airline relationships.
- Senior-level leadership role with full strategic and operational responsibility
- Focus on corporate travel, flight booking, and business development
- Salary range NGN 600,000 - 900,000
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Excel and Grace Consulting is hiring a General Manager in Port Harcourt & Rivers State, Nigeria. The role provides strategic and operational leadership across business growth, profitability, corporate travel management, and people leadership. The successful candidate will drive the company's position in the travel and flight-booking market while managing key client and airline relationships.
- Senior-level leadership role with full strategic and operational responsibility
- Focus on corporate travel, flight booking, and business development
- Salary range NGN 600,000 - 900,000
- Full-time role, 8 to 5 working hours
- Requires a degree and 8 years of experience
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists NGN 600,000 - 900,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, domesticThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Port HarcourtThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest General Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Excel and Grace Consulting and the role in Port Harcourt.
- Add concrete examples related to sales, call_center, domestic, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
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- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this General Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Port Harcourt under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Excel and Grace Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
E
General Manager
Excel and Grace Consulting
Management & Business Development
3 days ago
Easy apply
New
Featured
Port Harcourt & Rivers State
Full Time
Tourism & Travel
NGN
600,000 - 900,000
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Job summary
The General Manager will provide strategic and operational leadership for the company, with overall responsibility for business growth, profitability, operational efficiency, customer experience, corporate travel management, people leadership and organisational performance. The successful candidate will be expected to drive the company’s position in the travel and flight-booking market while maintaining strong relationships with corporate and individual clients, airlines, travel partners and other key stakeholders.
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
8 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Port Harcourt & Rivers State, Nigeria
Job descriptions & requirements
Key Accountabilities
- Strategic & Business Leadership:
- Develop and execute the company’s strategic and annual business plans.
- Translate business objectives into departmental targets, budgets and measurable KPIs.
- Identify new market opportunities, revenue streams and strategic partnerships.
- Monitor overall business performance and implement corrective actions where required.
- Operations & Travel Management:
- Oversee day-to-day flight booking, reservations, ticketing, re-issuance, cancellations and refunds.
- Ensure efficient and accurate delivery of domestic and international travel services.
- Establish effective processes, controls and service standards across operations.
- Ensure prompt resolution of travel disruptions and operational issues.
- Sales & Business Development:
- Drive revenue growth through acquisition and retention of corporate and individual clients.
- Develop and manage key corporate accounts and strategic relationships.
- Lead major client negotiations, proposals and business presentations.
- Develop partnerships with airlines, GDS providers, consolidators and other travel service providers.
- Monitor sales performance, pipeline development and conversion.
- Financial & Commercial Management:
- Take responsibility for revenue, profitability, operating costs and overall commercial performance.
- Develop and manage budgets in collaboration with Finance.
- Monitor receivables, cash flow, ticketing transactions and revenue leakage.
- Ensure commercially sound pricing, discounts and business decisions.
- Strengthen internal controls and minimise financial and operational risks.
- Customer Experience:
- Establish high standards for customer service and client relationship management.
- Monitor customer satisfaction, complaints and resolution timelines.
- Ensure corporate clients receive responsive, reliable and professional travel support.
- Develop strategies that encourage customer retention, repeat business and referrals.
- People & Organisational Leadership:
- Provide leadership, direction and performance management across the organisation.
- Build a high-performing, accountable and customer-focused workforce.
- Work with HR to recruit, develop, retain and succession-plan key talent.
- Establish clear responsibilities, performance expectations and development plans.
- Promote professionalism, teamwork, integrity and continuous improvement.
- Technology, Compliance & Risk:
- Drive effective use of GDS, CRM, booking, financial and other relevant technology.
- Identify opportunities for automation and process improvement.
- Ensure compliance with applicable laws, industry requirements, company policies and airline regulations.
- Identify and manage financial, operational, regulatory and reputational risks.
Requirements
Bachelor’s degree in business administration, management, aviation, travel & tourism, transport management, economics, marketing or a related discipline.
A master's degree and/or relevant professional certification is an advantage.
8–12 years of relevant professional experience, with at least 5 years in a senior management or leadership position.
Proven experience in travel, aviation, airline, ticketing, tourism, corporate travel management or a closely related industry.
Strong experience in business development, corporate account management and commercial operations.
Practical knowledge of flight reservations, ticketing, fare rules, refunds and re-issuance.
Experience working with airlines, GDS platforms, travel consolidators and industry partners is highly desirable.
Demonstrable experience managing teams, budgets and business performance.
Core Competencies:
Strategic and commercial thinking.
Strong leadership and people-management skills.
Business development and negotiation.
Financial and commercial acumen.
Excellent communication and stakeholder-management skills.
Customer-centric approach.
Analytical and problem-solving ability.
Decision-making and execution.
Strong organisational and time-management skills.
Integrity, accountability and professionalism.
Ability to operate effectively in a fast-paced, service-driven environment.
Key Performance Indicators:
Revenue and profitability growth.
New corporate accounts and client retention.
Sales target achievement and business development conversion.
Ticketing/booking efficiency and transaction accuracy.
Customer satisfaction and complaint-resolution rates.
Cash flow, receivables and cost management.
Growth of strategic airline/travel partnerships.
Employee productivity and performance.
Operational efficiency and process improvement.
Compliance and reduction of business risks.
Location: Port Harcourt
Remuneration: NGN
800,000 - 1 Million Monthly
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