Night Manager

Night Manager at Domeo Resources International

⏲

Oct 5, 2026, 6:23 AM

⋕

View all Hospitality & Tourism jobs

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Night Manager

Location: Aba, Abia

Employment Type: Full-time

Job Summary

The Night Manager serves as the most senior management representative on duty during the night, ensuring operational continuity, guest satisfaction, security, financial accuracy, and compliance with hotel policies and procedures.

The Night Manager is responsible for overseeing the hotel's operations during the night shift, ensuring the smooth, safe, and efficient running of all departments while maintaining the highest standards of guest service expected in a superior luxury hotel.

The Night Manager also oversees the night audit process, revenue reconciliation, guest arrivals and departures, security monitoring, and preparation of operational reports for Executive Management.

The role supervises night operations across the Front Office, Housekeeping, Security, Engineering, Food & Beverage, and other support departments, ensuring seamless coordination and prompt resolution of operational issues, guest concerns, and emergencies.

Key Accountabilities

• Night Operations Management:
• Act as the senior manager on duty during the night and make operational decisions within delegated authority.
• Monitor service delivery across Front Office, Housekeeping, Engineering, Security, Food & Beverage, and other operational areas.
• Ensure all overnight operational activities are completed accurately and on schedule.
• Ensure the hotel is fully prepared for the next day's operations.
• Conduct routine inspections of guest areas, public spaces, back-of-house facilities, and hotel premises.
• Oversee the overall operation of the hotel during the night shift, ensuring all departments function efficiently and in accordance with established standards.
• Coordinate the activities of all departments to ensure uninterrupted hotel operations.
• Guest Relations & Service Excellence:
• Monitor guest satisfaction and maintain the hotel's luxury service standards.
• Resolve escalated operational and guest service issues that occur during the night shift.
• Ensure guest requests are attended to promptly and efficiently.
• Personally welcome VIPs, late arrivals, and special guests when required.
• Ensure guest confidentiality and privacy are maintained at all times.
• Handle guest complaints, concerns, and service recovery promptly and professionally.
• Deliver exceptional guest service and ensure a memorable guest experience throughout the night.
• Front Office & Night Audit Management:
• Ensure accurate rollover of the Property Management System (PMS) to the next business day.
• Ensure all financial transactions are balanced and closed before the start of the new business day.
• Investigate and resolve discrepancies identified during the night audit.
• Supervise all Front Office operations during the night shift.
• Supervise the Night Auditor during the completion of the night audit process.
• Ensure all guest accounts are accurately maintained.
• Verify daily room revenue, Food & Beverage revenue, and all other hotel income postings.
• Review room rates, complimentary rooms, house-use rooms, and rate adjustments for accuracy.
• Oversee guest arrivals, departures, late check-ins, early check-outs, room allocations, and room status updates.
• Financial Control & Revenue Protection:
• Ensure all guest charges are posted accurately.
• Verify daily cash reconciliations and banking documentation.
• Investigate unusual financial transactions or discrepancies.
• Monitor room occupancy, revenue performance, and operational statistics.
• Monitor cash handling procedures and ensure compliance with financial control policies.
• Protect hotel revenue by ensuring all services rendered are accurately charged.
• Prepare nightly financial summaries for management review.
• Security & Safety Management:
• Monitor CCTV reports, security patrols, and incident logs.
• Ensure access control procedures are strictly enforced.
• Respond promptly to security incidents, emergencies, disturbances, and suspicious activities.
• Coordinate emergency responses in accordance with the hotel's emergency procedures.
• Coordinate with the Security Department to maintain a safe and secure environment for guests, employees, and hotel assets.
• Report security incidents to management and prepare incident reports.
• Ensure compliance with fire safety regulations and emergency evacuation procedures.
• Health, Safety & Emergency Response:
• Ensure compliance with occupational health and safety regulations.
• Coordinate emergency response activities involving fire, medical emergencies, power failures, flooding, security threats, and other incidents.
• Ensure emergency equipment is operational and accessible.
• Serve as the Incident Commander during emergencies occurring during the night shift until senior management arrives.
• Conduct periodic inspections of emergency exits and safety systems.
• Housekeeping & Engineering Coordination:
• Supervise all employees working during the night shift.
• Coordinate with Housekeeping to ensure guest rooms are cleaned and available according to operational requirements.
• Monitor room status discrepancies and ensure timely resolution.
• Allocate responsibilities and monitor staff performance.
• Ensure critical equipment and building systems remain operational throughout the night.
• Monitor overnight cleaning and maintenance activities. Staff Supervision & Leadership
• Coordinate urgent maintenance requests with the Engineering Department.
• Provide guidance, coaching, and operational support to team members:
• Foster teamwork, professionalism, and service excellence.
• Ensure staff comply with grooming standards, attendance requirements, and hotel policies.
• Address disciplinary issues occurring during the night shift and report them appropriately.
• Operational Inspections & Quality Assurance:
• Ensure cleanliness, maintenance, safety, and presentation standards are maintained.
• Ensure all departments comply with the hotel's Standard Operating Procedures (SOPs).
• Identify operational deficiencies and implement corrective actions.
• Conduct routine inspections of guest rooms, public areas, restaurants, bars, meeting rooms, parking areas, and back-of-house facilities.
• Communication & Interdepartmental Coordination:
• Coordinate overnight activities between Front Office, Housekeeping, Engineering, Security, Food & Beverage, and other departments.
• Escalate significant operational issues to the Front Office Manager, Director of Rooms, or General Manager when necessary.
• Prepare comprehensive handover reports for the morning management team.
• Maintain effective communication with all operational departments during the night shift.
• Reporting & Documentation:
• Prepare the Night Manager's Daily Report summarising operational activities, guest issues, incidents, maintenance concerns, occupancy statistics, and revenue information.
• Maintain accurate records of guest complaints, security incidents, maintenance requests, and operational challenges.
• Ensure all operational documentation is accurate and filed appropriately.
• Complete incident reports, accident reports, and emergency documentation as required.
• Prepare occupancy, arrivals, departures, VIP, and forecast reports for the incoming management team.
• Compliance & Continuous Improvement:
• Recommend improvements to overnight operations, guest service delivery, and operational efficiency.
• Support continuous improvement initiatives and staff training programmes.
• Promote a culture of accountability, professionalism, and operational excellence.
• Participate in operational audits and quality assurance inspections.
• Ensure compliance with hotel policies, luxury brand standards, statutory regulations, and internal control procedures.
• Qualifications and Requirements
• Working knowledge of hotel PMS and night audit procedures.
• Minimum of 4 years of front office/hotel operations experience, including at least 1 - 2 years in a supervisory or night audit role.
• Bachelor's Degree or HND in Hospitality Management, Business Administration, or related field.
• Experience in a luxury or upscale hotel environment preferred.
• Relevant hospitality certification is an advantage.
• How to Apply
• Interested and qualified candidates should forward their CVs and cover letter to
• [email protected]
• with "Night Manager" as the subject of the email.
• Note:
• Only shortlisted candidates will be contacted.
• Application Deadline:
• 20th October, 2026.
• View all Jobs in Nigeria
• Aba and 1 other location
• Aba
• ,
• Abia State
• Night Manager job vacancies in Nigeria