Offline Customer Support Officer
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Moniepoint Incorporated is hiring an Offline Customer Support Officer based in Wurukum, Benue State, Nigeria. The role involves serving as the first point of contact for walk-in customers and WhatsApp group users, resolving enquiries and technical issues, escalating complex cases, and logging all interactions. The ideal candidate has 1–2 years of customer service experience, a BSc or HND, and NYSC completion or exemption.
- First point of contact for walk-in customers and WhatsApp group support
- 1–2 years customer service experience required; BSc or HND minimum
- NYSC completion or valid exemption certificate mandatory
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Moniepoint Incorporated is hiring an Offline Customer Support Officer based in Wurukum, Benue State, Nigeria. The role involves serving as the first point of contact for walk-in customers and WhatsApp group users, resolving enquiries and technical issues, escalating complex cases, and logging all interactions. The ideal candidate has 1–2 years of customer service experience, a BSc or HND, and NYSC completion or exemption.
- First point of contact for walk-in customers and WhatsApp group support
- 1–2 years customer service experience required; BSc or HND minimum
- NYSC completion or valid exemption certificate mandatory
- Focus on issue resolution, feedback collection, and accurate logging
- Competitive compensation with professional development opportunities
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Competitive compensation, benefits, and career growth opportunities. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, Customer Support OfficerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in BenueThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Offline Customer Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Incorporated ⏲ Aug 19 and the role in Benue.
- Add concrete examples related to call_center, internship, Customer Support Officer, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Offline Customer Support Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Benue under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Incorporated ⏲ Aug 19 before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Title: Offline Customer Support Officer
Offline Customer Support Officer (Benue) at Moniepoint Incorporated
⏲
Aug 19, 2026, 2:02 PM
⋕
View all Banking & Financial Services jobs
Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
We are recruiting to fill the position below:
Location: Wurukum, Benue
Department: Customer Support Operations
About this role
The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer
Experience
based on logged issues and customer feedback.
The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups.
The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer
aligned with the Bank’s standards and values.
& Background
1–2 years of relevant customer service or support experience.
Minimum educational qualification of BSc or HND.
Must have completed NYSC or possess a valid exemption/exclusion certificate.
Skills & Competencies:
Strict adherence to operational procedures, data privacy, and confidentiality guidelines.
Strong problem-solving and issue-resolution abilities.
Ability to collaborate effectively with internal cross-functional teams.
Customer-centric mindset with high empathy and emotional intelligence.
Meticulous attention to detail for tracking, documentation, and data logging.
Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications).
Why join us
Support for professional development.
Competitive compensation, benefits, and career growth opportunities.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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Benue State
Responsibilities
- Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
- Escalate complex or unresolved issues to the Regional/State Team Lead as required.
- Adhere to approved communication scripts, service guidelines, and operational procedures.
- Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
- Maintain confidentiality and data privacy of customer information at all times.
- Collect and document customer feedback on products and services to support continuous improvement.
- Identify customer needs and offer appropriate solutions to ensure satisfaction.
- Log all customer support requests accurately for tracking and follow-up.
- Build and maintain strong, trust-based relationships with customers through clear and effective communication.
- Coordinate with relevant internal teams to ensure timely resolution of customer issues.
- What success looks like in this role
- High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions.
- Strong operational discipline with minimal escalations due to unresolved baseline issues.
- Proactive collection of customer feedback that leads to actionable internal service improvements.
- Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries.
- Accurate and thorough logging of all customer interactions to prevent unresolved gaps.