Offline Customer Support Officer
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Moniepoint Incorporated is hiring an Offline Customer Support Officer in Maiduguri, Borno. The role provides frontline support to walk-in customers and WhatsApp groups, logs support requests, coordinates internal issue resolution, and collects customer feedback to improve service quality.
- Frontline support role for walk-in customers and WhatsApp groups
- Based in Maiduguri, Borno under Customer Support Operations
- Reports to the Regional Team Lead
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Moniepoint Incorporated is hiring an Offline Customer Support Officer in Maiduguri, Borno. The role provides frontline support to walk-in customers and WhatsApp groups, logs support requests, coordinates internal issue resolution, and collects customer feedback to improve service quality.
- Frontline support role for walk-in customers and WhatsApp groups
- Based in Maiduguri, Borno under Customer Support Operations
- Reports to the Regional Team Lead
- Focus on timely issue resolution and customer feedback collection
- Requires confidentiality and adherence to service guidelines
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, Customer SupportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in MaiduguriThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Offline Customer Support Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Moniepoint Incorporated and the role in Maiduguri.
- Add concrete examples related to call_center, internship, Customer Support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Offline Customer Support Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Maiduguri under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Moniepoint Incorporated before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Offline Customer Support Officer (Borno) at Moniepoint Incorporated
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Oct 5, 2026, 7:09 AM
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Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.
We are recruiting to fill the position below:
Job Title: Offline Customer Support Officer
Location: : Maiduguri, Borno
Department: Customer Support Operations
Reports to: Regional Team Lead
About this role
The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide and customers in WhatsApp Groups.
The officer serves as the first point of contact, collaborating with internal teams to ensure prompt issue resolution and offering insights to improve customer experience based on logged issues and customer feedback.
The role focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience aligned with the Bank’s standards and values.
Key Accountabilities
- Log all customer support requests accurately for tracking and follow-up.
- Coordinate with relevant internal teams to ensure timely resolution of customer issues.
- Identify customer needs and offer appropriate solutions to ensure satisfaction.
- Maintain confidentiality and data privacy of customer information at all times.
- Serve as the first point of contact for walk-in customers nationwide and respond to customer inquiries on WhatsApp platforms.
- Build and maintain strong, trust-based relationships with customers through clear and effective communication.
- Collect and document customer feedback on products and services to support continuous improvement.
- Escalate complex or unresolved issues to the Regional/State Team Lead as required.
- Adhere to approved communication scripts, service guidelines, and operational procedures.
- Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
- What success looks like in this role
- Proactive collection of customer feedback that leads to actionable internal service improvements.
- Strong operational discipline with minimal escalations due to unresolved baseline issues.
- Accurate and thorough logging of all customer interactions to prevent unresolved gaps.
- Consistently meeting or exceeding response and resolution timelines (SLAs) for logged inquiries.
- High customer satisfaction scores and positive feedback from walk-in and WhatsApp group interactions.
- Experience & Background
- Minimum educational qualification of BSc or HND.
- Must have completed NYSC or possess a valid exemption/exclusion certificate.
- 1–2 years of relevant customer service or support experience.
- Skills & Competencies:
- Customer-centric mindset with high empathy and emotional intelligence.
- Excellent written and verbal communication skills (specifically for handling walk-ins and managing WhatsApp group communications).
- Meticulous attention to detail for tracking, documentation, and data logging.
- Strict adherence to operational procedures, data privacy, and confidentiality guidelines.
- Ability to collaborate effectively with internal cross-functional teams.
- Strong problem-solving and issue-resolution abilities.
- How to Apply
- Interested and qualified candidates should:
- Click here to apply online
- Application Deadline:
- Not Speciifed.
- View all Jobs in Nigeria
- Borno State