Receptionist / Administrative Assistant

We are a professional consulting and support organisation, helping healthcare providers, schools, organisations and families build stronger systems, develop skilled teams and improve outcomes

Receptionist / Administrative Assistant

Job Type: Full Time

,

Onsite

Qualifications

Secondary School (SSCE)

Experience

1 year

Location: Lagos

City

Ogba

Job Field: Administration / Facilities

Reports to:

Founder/Management

Working Arrangement:

Office-based

About SAF

Simbiat Ashabi Foundation is a women-centred organisation committed to

Helping Women Thrive

through practical empowerment, skills development, wellbeing support, community initiatives and opportunities that enable women to build more sustainable futures.

Role Purpose

The Receptionist/Administrative Assistant will be the

first point of contact for visitors, beneficiaries, partners and members of the public

contacting SAF.

The role will also provide day-to-day administrative support to ensure that the SAF office is professional, organised, welcoming and runs efficiently.

Key Responsibilities

• Reception & Communication
• Welcome visitors professionally and identify the purpose of their visit.
• Answer and respond appropriately to telephone, WhatsApp and general enquiries.
• Direct enquiries to the appropriate member of the SAF team.
• Receive messages and ensure they are passed on promptly.
• Maintain a professional and welcoming reception environment.
• Provide basic information about SAF's programmes and activities.
• Administration
• Maintain organised electronic and paper records.
• Assist with correspondence, letters, forms and other administrative documents.
• Maintain appointment, visitor and enquiry records.
• Assist with registration for SAF programmes, training and events.
• Keep beneficiary and participant information accurately recorded and confidential.
• Support preparation of attendance sheets, feedback forms and programme documentation.
• Assist with printing, photocopying, scanning and filing.
• Monitor office stationery and supplies and report when replacements are required.
• Programme & Community Support
• Assist with communication with beneficiaries attending SAF programmes.
• Send reminders regarding training, appointments, meetings and events when required.
• Support the organisation of workshops, training programmes and community activities.
• Assist with collecting attendance and feedback information for programme monitoring.
• Help ensure the office/training space is prepared before meetings and programmes.
• Provide administrative support to projects such as
• Stitching Dreams
• and future SAF empowerment initiatives.
• Office Coordination
• Maintain the visitor register and ensure visitors are appropriately attended to.
• Receive deliveries and correspondence.
• Help maintain a clean, organised and professional office environment.
• Report maintenance, security or facility issues promptly.
• Liaise appropriately with suppliers and service providers when requested.
• Support the Founder and other SAF team members with reasonable administrative duties.
• Person Specification
• The successful candidate should have:
• Minimum
• OND/NCE or equivalent qualification
• ; HND/Bachelor's degree is an advantage.
• Previous receptionist, customer service or administrative experience is desirable.
• Good spoken and written English.
• Good interpersonal and customer-service skills.
• Basic computer skills, including Microsoft Word, email and internet use.
• Confidence using WhatsApp for professional communication.
• Good organisational and record-keeping skills.
• Ability to work independently and follow instructions.
• Professional appearance and manner.
• Punctuality, reliability and attention to detail.
• Ability to handle confidential information appropriately.
• A positive attitude towards women's empowerment and community development.
• Personal Qualities
• We are particularly looking for someone who is
• warm, organised, responsible and proactive
• .
• The person should not need constant supervision to complete routine responsibilities. She/he should be able to notice what needs doing, take appropriate action and follow tasks through to completion.
• Performance Expectations
• Performance will include:
• Punctual and reliable attendance.
• Professional handling of visitors and enquiries.
• Accurate and up-to-date administrative records.
• Prompt follow-up of calls, messages and assigned tasks.
• Good organisation of the reception/office area.
• Effective administrative support for SAF programmes.
• Respectful treatment of beneficiaries and visitors.
• Confidentiality and safeguarding of information.
• Safeguarding & Confidentiality
• Because SAF works with women and potentially vulnerable beneficiaries, the Receptionist/Administrative Assistant must maintain appropriate professional boundaries and confidentiality and comply with SAF's safeguarding, data protection and organisational policies.
• Check how your CV matches this job

Method of Application

• Interested and qualified candidates should forward their CV to:
• [email protected]
• using the position as subject of email.
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