Soft Services Manager
AI job insight
International Facilities Services (IFS) Group is recruiting a Soft Services Manager to lead cleaning and janitorial, landscaping and grounds, pest control, and waste management services in Nigeria. The manager oversees site delivery, HSE and hygiene standards, specialist subcontractors, team performance, budgets, stock, inspections, and SLA/KPI reporting.
- Reports to the Facility Manager and leads the site's soft services workforce and supervisors.
- Owns cleaning, landscaping, pest control and waste management across the site.
- Enforces HSE, hygiene, environmental and infection-control standards.
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International Facilities Services (IFS) Group is recruiting a Soft Services Manager to lead cleaning and janitorial, landscaping and grounds, pest control, and waste management services in Nigeria. The manager oversees site delivery, HSE and hygiene standards, specialist subcontractors, team performance, budgets, stock, inspections, and SLA/KPI reporting.
- Reports to the Facility Manager and leads the site's soft services workforce and supervisors.
- Owns cleaning, landscaping, pest control and waste management across the site.
- Enforces HSE, hygiene, environmental and infection-control standards.
- Manages specialist subcontractors, service quality, SLAs, KPIs and escalations.
- Controls the soft services budget, consumables, chemicals, stock and equipment.
- Leads rostering, inspections, audits, reporting and continuous improvement.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in cleaning, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NigeriaThe vacancy is associated with this location.
- UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Soft Services Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to International Facilities Services (IFS) Group and the role in Nigeria.
- Add concrete examples related to cleaning, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Soft Services Manager role in cleaning, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nigeria under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research International Facilities Services (IFS) Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Reporting to the Facility Manager, the role leads the soft services workforce and supervisors, manages specialist sub-contractors, and holds accountability for service quality, SLA/KPI delivery, hygiene and environmental standards, consumables and equipment, and cost control within budget. It suits a hands-on manager who sets high standards, builds disciplined teams and routines
The Soft Services Manager owns the day-to-day delivery and performance of all soft services on site — cleaning and janitorial, landscaping and grounds, and pest control and waste management.
Responsibilites
Plan, schedule, and supervise daily, periodic, and deep-cleaning programmes, grounds maintenance cycles, and pest/waste routines across all areas of the site.
Enforce HSE compliance across all soft services activities — safe systems of work, PPE, COSHH/chemical handling, and relevant method statements and risk assessments.
Coordinate soft services readiness for events and peak periods, ensuring the facility is consistently presentable, clean, and well-maintained.
Own hygiene, housekeeping, and environmental standards, including waste segregation, safe disposal, and adherence to HSE and infection-control requirements.
Manage specialist sub-contractors (e.g. fumigation, waste disposal, specialist cleaning), ensuring scope, standards, compliance, and value for money are met.
Handle escalations and stakeholder requests professionally, maintaining a strong service culture and responsiveness across the team.
Produce performance reports and service data for the Facility Manager, tracking SLA/KPI attainment, trends, incidents, and improvement initiatives.
Lead end-to-end delivery of all soft services — cleaning/janitorial, landscaping/grounds, and pest control & waste management — to agreed SLAs, KPIs, and quality standards.
Manage the soft services budget and costs; identify efficiencies and support procurement of equipment, consumables, and services.
Control consumables, chemicals, and equipment: forecast demand, manage stock and usage, and ensure correct, safe, and economical use of materials and machines.
Manage, roster, and develop the soft services team and supervisors; set performance expectations, conduct toolbox talks, and drive discipline, productivity, and accountability.
Implement and monitor quality assurance — inspections, audits, checklists, and scoring — and close out defects and shortfalls with corrective actions.
Qualifications
- Interested candidates should possess a Bachelor's Degree with 8-10 years experience.
- N350,000 - N400,000 monthly.
- How to Apply
- Interested and qualified candidates should submit their CV to:
- [email protected]
- using "Soft Services Manager Application" as the subject of the email.
- Application Deadline:
- 10th November, 2026.
- View all Jobs in Nigeria
- Lagos State