Technical Customer Service Manager
AI job insight
Ascentech Services Limited is hiring a Technical Customer Service Manager in Victoria Island, Lagos. The role focuses on overseeing customer complaints, after-sales service, warranty management, and service coordination. Salary is N300,000 - N400,000 per month.
- Full-time role in Victoria Island, Lagos
- Focus on complaints, after-sales, warranty management, and service coordination
- Preferred experience in HVAC, engineering, or technical equipment industries
Similar jobs
More roles you may want to review before you leave.Apply by email:
AI summary
Ascentech Services Limited is hiring a Technical Customer Service Manager in Victoria Island, Lagos. The role focuses on overseeing customer complaints, after-sales service, warranty management, and service coordination. Salary is N300,000 - N400,000 per month.
- Full-time role in Victoria Island, Lagos
- Focus on complaints, after-sales, warranty management, and service coordination
- Preferred experience in HVAC, engineering, or technical equipment industries
- Salary N300,000 - N400,000 per month
- Requires 2–4 years of relevant customer service or after-sales experience
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists N300,000 - N400,000 / Month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, Customer Service ManagerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in LagosThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Technical Customer Service Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ascentech Services Limited and the role in Lagos.
- Add concrete examples related to sales, call_center, Customer Service Manager, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobzilla Nigeria; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobzilla Nigeria
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Technical Customer Service Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Lagos under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ascentech Services Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Technical Customer Service Manager at Ascentech Services Limited
⏲
Oct 23, 2026, 1:04 PM
⋕
View all Customer Service & Support jobs
Ascentech Services Limited is a human resources solutions company dedicated to helping businesses build stronger teams and manage people functions more effectively. Established in Nigeria in 2013, we have supported organizations for years with high-quality, practical HR services designed to meet real business needs; adapting to evolving workforce demands and enabling long-term growth. With a strong presence in Lagos and Ibadan, and an expanding footprint through Ascentforce in India, we deliver a broader, more connected approach to recruitment, outsourcing, training, and ongoing HR support. Ascentech brings expertise across borders, backed by over 13 years of dedicated experience in delivering practical HR and recruitment solutions.
We are recruiting to fill the position below:
Job Title: Technical Customer Service Manager
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Summary
We are seeking an experienced Customer Service Manager to oversee customer complaints, after-sales service, warranty management, and service coordination.
The ideal candidate should have experience in HVAC, engineering, or technical equipment industries and be committed to delivering excellent customer satisfaction.
Key Responsibilities
- Prepare customer service reports and identify areas for improvement.
- Monitor service requests and ensure prompt follow-up with customers.
- Maintain accurate records of customer complaints, service activities, and warranty claims.
- Build and maintain strong customer relationships.
- Coordinate after-sales services, repairs, maintenance, and warranty claims.
- Liaise with technical teams to resolve equipment-related issues.
- Manage customer enquiries, complaints, and escalations, ensuring timely resolution.
Requirements
2–4 years of relevant experience in customer service or after-sales service.
Proficiency in Microsoft Office and ERP/CRM systems.
Knowledge of warranty management, complaint resolution, and service coordination.
Experience in HVAC, engineering, or technical equipment industries is highly preferred.
Bachelor's Degree or HND in Business Administration, Engineering, or a related field.
Strong communication, problem-solving, and organisational skills.
Salary: N300,000 - N400,000 / Month.
How to Apply
Interested and qualified candidates should send their CV to:
using "CUSTOMER SERVICE MANAGER-HVAC" as the subject of the email.
Application Deadline:
28th October, 2026.
View all Jobs in Nigeria
Lagos State and 1 other location
Lagos State
,
Victoria Island